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Cultural factors and their effects on consumer behavior towards online advertising (Survey study in Syrian coast)

العوامل الثّقافية و تأثيرها على سلوك المستهلك تجاه الإعلان عبر الإنترنت دراسة مسحية في الساحل السوري

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 Publication date 2015
and research's language is العربية
 Created by Shamra Editor




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With the great development of communication and information technology, and the net spread extensively all over the world. Works’ organizations went towards electronic work environment, and we notice that Syria is trying to keep up with this development and entering electronic work environment by using works’ organizations this environment in spreading their works and products, and of spreading elements which has been used by these organizations was the online advertising. But the effect of this advertising differs by differing of culture of each country and consumers who see this advertising, for what the cultural factors have of great effect on the consumer’s behaviour generally. So this research aims to study the effect of these cultural factors on the consumer’s behaviour towards online advertising and his acceptance the modern technology buy survey study to a group of consumers in the Syrian coast in which they distributed 209 questionnaires. One of the most important results which has been achieved is that the online advertising doesn't agree with value and habits which consumer have, also consumers prefer watching online advertising with the language which they speak with.


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Research summary
تناول البحث الذي أعده الدكتور باسم غدير غدير وهبه محمد إسماعيل تأثير العوامل الثقافية على سلوك المستهلك تجاه الإعلان عبر الإنترنت في الساحل السوري. مع التطور الكبير في تكنولوجيا المعلومات والاتصالات وانتشار الإنترنت بشكل واسع، اتجهت منظمات الأعمال إلى استخدام هذه البيئة الإلكترونية للترويج لمنتجاتها. ومع ذلك، يختلف تأثير الإعلان عبر الإنترنت باختلاف ثقافة كل بلد والمستهلكين الذين يرون هذا الإعلان. هدفت الدراسة إلى معرفة مدى تأثير العوامل الثقافية على سلوك المستهلك تجاه الإعلان عبر الإنترنت ومدى قبوله لهذه التقنية الحديثة. تم توزيع 209 استبيانات على عينة من المستهلكين في الساحل السوري. أظهرت النتائج أن الإعلان عبر الإنترنت لا يتفق مع القيم والعادات التي يحملها المستهلكون، ويفضل المستهلكون مشاهدة الإعلان باللغة التي يتحدثون بها. كما أظهرت الدراسة أن المستهلكين لا يعتبرون الإعلان عبر الإنترنت خيارهم الأول في البحث عن المنتجات، ولكنهم يتقبلون التغيير واستخدام التقنيات الحديثة.
Critical review
دراسة نقدية: تعتبر هذه الدراسة مهمة لأنها تسلط الضوء على تأثير العوامل الثقافية على سلوك المستهلك في بيئة الإعلان عبر الإنترنت، وهو موضوع ذو أهمية كبيرة في عصرنا الحالي. ومع ذلك، يمكن توجيه بعض النقد البناء للدراسة. أولاً، العينة المستخدمة في الدراسة قد تكون غير كافية لتمثيل جميع المستهلكين في الساحل السوري، مما قد يؤثر على تعميم النتائج. ثانياً، الدراسة ركزت فقط على بعض العوامل الثقافية مثل اللغة والقيم والتفضيلات والأفكار، وكان من الممكن أن تشمل عوامل أخرى مثل الدين والتعليم والطبقة الاجتماعية للحصول على صورة أشمل. ثالثاً، كان من الممكن استخدام أدوات بحثية إضافية مثل المقابلات أو المجموعات البؤرية لتعزيز النتائج المستخلصة من الاستبيانات. وأخيراً، الدراسة لم تتناول بشكل كافٍ كيفية تحسين فعالية الإعلان عبر الإنترنت في ظل هذه العوامل الثقافية، وهو جانب يمكن أن يكون مفيداً للمسوقين.
Questions related to the research
  1. ما هو الهدف الرئيسي من الدراسة؟

    الهدف الرئيسي من الدراسة هو معرفة مدى تأثير العوامل الثقافية على سلوك المستهلك تجاه الإعلان عبر الإنترنت ومدى قبوله لهذه التقنية الحديثة.

  2. ما هي العينة المستخدمة في الدراسة؟

    تم توزيع 209 استبيانات على عينة من المستهلكين في الساحل السوري.

  3. ما هي النتائج الرئيسية التي توصلت إليها الدراسة؟

    أظهرت النتائج أن الإعلان عبر الإنترنت لا يتفق مع القيم والعادات التي يحملها المستهلكون، ويفضل المستهلكون مشاهدة الإعلان باللغة التي يتحدثون بها. كما أظهرت الدراسة أن المستهلكين لا يعتبرون الإعلان عبر الإنترنت خيارهم الأول في البحث عن المنتجات، ولكنهم يتقبلون التغيير واستخدام التقنيات الحديثة.

  4. ما هي التوصيات التي قدمتها الدراسة؟

    أوصت الدراسة بأن تأخذ منظمات الأعمال بعين الاعتبار اللغة التي يتحدث بها المستهلكون المستهدفون عند الإعلان عن منتجاتها عبر الإنترنت، وأن تحاول جعل الإعلان عبر الإنترنت هو الخيار الأول الذي يلجأ له المستهلك في البحث عن المنتج الذي يريده من خلال توفير كل ما يبحث عنه المستهلك في هذا الإعلان.


References used
Abraham, K. A study on consumer behavior (with reference to V.B factors), International journal of enterprise computing and business systems, Vol.1. 2011, 1-19
Awais, Muhammad; Samin, Tanzila; Bilal, Muhammad. Valuable internet advertising and consumer satisfaction cycle, International journal of computer science issues,2012,Vol.9. 375-380
Bakshi, Gaurav; Gupta, Surender. Online advertising and impact on consumer buying behavior, International journal of research in finance,Vol.3. 21-30. 2013
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