تكمن أهمية المستهلك في الدور الذي يلعبه في نشاط الشركات و المؤسسات التي تقوم بتقديم منتجاتها و خدماتها له، فالاستراتيجيات التسويقية الناجحة تعتمد على فهم رجال التسويق بشكل عميق لأبعاد السلوك الشرائي للمستهلكين، و يتطلب ذلك دراسة سلوكه لمعرفة أكثر العوامل تأثيراً فيه و التي تتنوع بين العوامل الاجتماعية -الحضارية - الثقافية- العمر- الجماعة المرجعية....إلخ.
لذلك عمدنا إلى إعداد هذا البحث الهادف إلى توضيح أهمية العوامل المختلفة في سلوك المستهلك و دورها و علاقتها بالقرار الشرائي، و قد طبق هذا البحث على عينة من المستهلكين في المرحلة الجامعية، و تم التوصل إلى مجموعة من الاستنتاجات و التوصيات منها:
أهمية متابعة التغير في أنماط سلوك الفرد، و ضرورة تجزئة السوق وفقاً للمتغيرات الحضارية، و التركيز على الاهتمام بالمنافع التي تقدمها السلعة من حيث السعر و الجودة، و تصميم الإعلانات بشكل علمي.
The importance of consumer lies in the role that he/she is playing in the companies'
and institutions' activities which offer their products and services for him/her. The
successful marketing strategies depend on the deep understanding of the dimensions of
consumers' purchasing behavior by marketers. This requires a study of this behavior to
know the most effective factors which vary between social, civilization-related, and
cultural factors, as well as age, and referential group.
For that we intended to prepare this research which aims to clarify important role of
different factors in the consumers' behavior and their relation to the purchasing decision,
This research has been applied on a sample of consumers in the academic level. A set of
conclusions and recommendations has been reached: The importance of watching changes
in individual's behavior patterns, the necessity to divide the market according to
civilization-related changes and concentrating on utilities which offered by the product
concerning quality, price and scientific planning of advertising.
References used
حميدة, دراسة سلوك المستهلك و مختلف العوامل و الأهمية. منتدى الإكليل.
With the great development of communication and information technology, and the net spread extensively all over the world. Works’ organizations went towards electronic work environment, and we notice that Syria is trying to keep up with this developm
The objective of this field study was to examine the effect of brand
name dimensions, namely; brand perceived price, brand perceived
quality on purchase decision. The field research was carried out
on university youth in Syria. Aimed the research
This study aims to evaluate the consumer purchasing behavior who buys in order to
benefit from personal to him and members of his family in the economic crisis behavior
and to identify the choices and decisions of purchasing related to consumer goo
This study aimed to determine the effect of advertising on the purchasing behavior of the university youth and to monitor the extent of their interest in follow-up ads and the extent of its influence in addition to the quality of those ads and how th
The main objective of this study was to determine the level of consumer
awareness toward food safety in Damascus, the biggest governorate in Syria.
The data were obtained from a survey of 196 consumers in Damascus, during
the year 2012. A special