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The factors affecting the consumer behavior and its relationship to purchase decision (a field study on the Syrian youth in the academic stage)

العوامل المؤثرة على سلوك المستهلك و علاقتها بالقرار الشرائي: (دراسة ميدانية على الشباب السوري في المرحلة الجامعية)

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 Publication date 2013
and research's language is العربية
 Created by Shamra Editor




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The importance of consumer lies in the role that he/she is playing in the companies' and institutions' activities which offer their products and services for him/her. The successful marketing strategies depend on the deep understanding of the dimensions of consumers' purchasing behavior by marketers. This requires a study of this behavior to know the most effective factors which vary between social, civilization-related, and cultural factors, as well as age, and referential group. For that we intended to prepare this research which aims to clarify important role of different factors in the consumers' behavior and their relation to the purchasing decision, This research has been applied on a sample of consumers in the academic level. A set of conclusions and recommendations has been reached: The importance of watching changes in individual's behavior patterns, the necessity to divide the market according to civilization-related changes and concentrating on utilities which offered by the product concerning quality, price and scientific planning of advertising.


Artificial intelligence review:
Research summary
تتناول هذه الدراسة العوامل المؤثرة على سلوك المستهلك وعلاقتها بالقرار الشرائي، مع التركيز على الشباب السوري في المرحلة الجامعية. يبرز البحث أهمية فهم رجال التسويق لأبعاد السلوك الشرائي للمستهلكين، حيث تتنوع هذه العوامل بين الاجتماعية، الثقافية، النفسية، والشخصية. تم تطبيق البحث على عينة من طلاب كلية الاقتصاد بجامعة تشرين، حيث تم توزيع 250 استبيانًا، وكانت نسبة الاستجابة 84.8%. أظهرت النتائج أن العوامل الشخصية كانت الأكثر تأثيرًا على السلوك الشرائي، تلتها العوامل الثقافية، ثم النفسية، وأخيراً العوامل الاجتماعية. أوصى الباحث بضرورة متابعة التغيرات في أنماط سلوك المستهلك، وتجزئة السوق وفقاً للمتغيرات الحضارية، والاهتمام بالمنافع التي تقدمها السلعة من حيث السعر والجودة، وتصميم الإعلانات بشكل علمي.
Critical review
دراسة نقدية: تعد هذه الدراسة خطوة مهمة نحو فهم سلوك المستهلك السوري، خاصة في ظل الظروف الاقتصادية والاجتماعية المتغيرة. ومع ذلك، يمكن توجيه بعض النقد البناء لتحسين البحث في المستقبل. أولاً، كان من الممكن توسيع نطاق العينة لتشمل طلاب من جامعات أخرى في سوريا للحصول على نتائج أكثر شمولية. ثانياً، لم يتم التطرق بشكل كافٍ إلى تأثير العوامل التكنولوجية الحديثة مثل وسائل التواصل الاجتماعي على سلوك المستهلك. ثالثاً، كان من الممكن استخدام منهجيات بحثية متنوعة مثل المقابلات العميقة أو مجموعات التركيز للحصول على فهم أعمق للعوامل المؤثرة.
Questions related to the research
  1. ما هي العوامل الأكثر تأثيرًا على سلوك المستهلك وفقًا للدراسة؟

    العوامل الشخصية كانت الأكثر تأثيرًا على سلوك المستهلك، تلتها العوامل الثقافية، ثم النفسية، وأخيراً العوامل الاجتماعية.

  2. ما هي التوصيات التي قدمها الباحث لتحسين فعالية التسويق؟

    أوصى الباحث بمتابعة التغيرات في أنماط سلوك المستهلك، وتجزئة السوق وفقاً للمتغيرات الحضارية، والاهتمام بالمنافع التي تقدمها السلعة من حيث السعر والجودة، وتصميم الإعلانات بشكل علمي.

  3. ما هي المنهجية التي استخدمها الباحث في جمع البيانات؟

    استخدم الباحث أسلوب المسح الميداني الشامل للمجتمع الإحصائي بطريقة العينة، حيث تم تصميم استبيانات وتوزيعها على أفراد عينة البحث، بالإضافة إلى إجراء مقابلات استقصائية والاعتماد على الملاحظة المباشرة.

  4. ما هي الفروق بين الذكور والإناث في تأثير العوامل الشخصية على القرار الشرائي؟

    أظهرت الدراسة وجود فروق ذات دلالة معنوية بين الذكور والإناث في تأثير العوامل الشخصية على القرار الشرائي، حيث كانت الفروقات لصالح الإناث.


References used
حميدة, دراسة سلوك المستهلك و مختلف العوامل و الأهمية. منتدى الإكليل.
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