هدف البحث إلى دراسة أثر التسويق الالكتروني على رضا الزبائن في قطاع الاتصالات، من
خلال دراسة ميدانية على زبائن شركتي ام تي ان و سيرياتل في سوريا.
The research aims to study the impact of e-marketing on customers's satisfactions in the telecommunications sector, through a field study on the customer of MTN and Syriatel in Syria.
References used
Kotler, P.and Armstrong. G .(2006), Principles of Marketing. Pearson/Prentice Hall, NewJersey, USA
Laudon, Kenneth C. &Taver, Carlo Guercio.(2001) E-Commerce: Business-Technology-Socity . Addison Wesly
Lovelock,Ch. & Wirtz, JO.(2004) “Service Marketing”. People,Technology, Strategy, Pearson Education Upper Saddle River, NewJersey
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