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Register a new userحماية المستهلك و دورها في رفع مستوى الوعي الاستهلاكي لدى المواطن السوري
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يهدف البحث إلى التعرف على واقع حماية المستهلك في سورية، و لتحقيق هذا الهدف و الوصول إلى إثبات أو نفي الفرضيات التالية: ١ـ الوعي الاستهلاكي لدى المستهلك السوري ضعيف. ٢ـ الرقابة الحكومية على السوق الاستهلاكية السورية غير فعالة. ٣ـ لا توجد فروق دالة إحصائياً في درجة الوعي الاستهلاكي حسب متغير الجنس. ٤ـ لا توجد فروق دالة إحصائياً في درجة الوعي الاستهلاكي حسب المستوى التعليمي. ٥ـ تشكيل جمعية لحماية المستهلك في سورية تحقق حماية للمستهلك السوري.
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References used
Steuart Brit, & Harper Boyd, Marketing Management and Administrative Action, New York, McGrow-Hill-1983 P27-30
Gordan Oliver. Marketing to day Engle wood cliffs. 1980. P314
Consumer-Forth Editio, Leone G Schiff man and lesile Lazar Kanok U.S.A 1991 P.180
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Appeared movements defending the rights of the consumer as a result of negligence
and shortcomings in for consumer rights, which include protecting consumers from
fraudulent practices and deception marketing and exploitation of its need for goods
and services, and the damage and the risk of physical, moral, suffered by the
consumer paid to the emergence of movements of consumer protection, came the
movement to protect consumer to act as consumer awareness and protection from
fraud and deception and neglect catalog. And represents a consumer protection
associations social action organized by the consumer, in order to embody the right to
listen to these consumers, and ensure the recovery of their rights that have been
damage by the other parties (producers, marketers, distributors) in the process of
exchange, causing them to lack of satisfaction to their needs and desires.
Was reached by searching mainly to the existence of fundamental differences with
significant between the demographic variables of the sample and the process of
creating awareness among consumers. As to reach a significant influence
statistically significant between the role of consumer protection association and the
process of creating awareness among consumers.
This study aimed to evaluate the training programs that implemented by ministry of Administrative Development in Syria, and their relation with competencies levels through the study of trainee’s points of views. this study was conducted using the fou
r components of training program (trainer, trainee, environment and place of training, material of training) and the relation with the levels of competencies (knowledge, experience, skills, behavioral style). The study also included the relation of sex, age, the years of experience and educational qualification categories with training program.
إنَّ الأساليب الترويجية المتبعة في الواقع، ليست كلها نظيفة، و قد يقع المستهلك نتيجة ذلك، ضحية
الإعلان المضلل و تجاوزت البائع، كالخداع في السلعة أو الخدمة، أو عدم الالتزام بأصول البيع أو
بضمان ما بعد البيع.
لذلك فإنّ المستهلك، باعتباره الطرف الأضعف
في المعادلة التي تربطه بالسوق، هو بحاجة ملحة إلى
الحماية، من نفسه، و من الآخرين، و من ثم تقع مسؤولية هذه الحماية عليه هو نفسه، و على الآخرين،
و خاصة على الدولة.
و في سورية تتولى الدولة مهمة حماية المستهلكين بوصفهم مواطنين من خلال أجهزتها التشريعية
و التنفيذية و الرقابية، و لكنها لا تعطي المستهلك أي دور لحماية نفسه بنفسه.
فالمستهلك لديه القدرة أن يساعد الأجهزة الحكومية بشكل فعال، في تطبيق و تنفيذ إجراءات و سياسات حمايته.
The study aimed to determine the level of awareness of
consumer rights with individual consumers in the province of
Homs، the detection of differences in the level of consumer
awareness of their rights، according to the variables of sex،
academic
qualification، age، monthly income. Where the study
sample size was "104" consumers، male and female، were
chosen destination sample of some markets in the city of Homs
in a way، as they dish consumer awareness of consumer rights
of scale prepared by the researcher، after verifying of validity
and reliability.
The study aimed to identify the environmental awareness among the kindergarten children
(high, middle, low) in Lattakia city. In order to achieve this objective, the sample of the
research of kindergarten children was selected from public and priva
te kindergartens. The
number of the sample reached (180) children of the age (5-6) years. This sample was
chosen stratified randomly. The researcher used the descriptive method to achieve the
objectives of the study.
The research tool consisted of a non-verbal environmental awareness scale, which was
developed by the researcher to suit the developmental characteristics of the kindergarten
child in The Syrian Environment. The study found that the level of the environmental
awareness of kindergarten children in Lattakia was high. The results also showed that there
were no differences between kindergarten children in their environmental awareness
according to gender and kindergarten's own.
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