Determining the Most Appropriate Performance Indicators for Improving the Performance of Construction in Syria

Economic growth and high competition have put a strong pressure on construction companies to improve their productivity and performance. Many studies on performance measurement have been carried out at the project level. Recently, the demand for performance evaluation at the company level has increased. This paper aims to identify a set of Key Performance Indicators (KPIs). A List of 20 potential performance indicators has been identified according to Balance Score Card (BSC) through a quantitative and qualitative analysis. We have obtained the required information about the relative importance of the indicators through interviews with six experts in the construction industry to determine the size of the relative importance of each indicator, on the grounds that a large number of performance indicators are difficult to measure and control. We have adopted the Analytic Hierarchy Process (AHP) to identify fewer and more effective performance indicators. And we have used Expert Choice software to analyze expert answers. As a result, we have obtained 9 important indicators which can be directly used as indicators to measure and identify performance projects or as indicators within an integrated system, for performance measurement and tracking helps in improving the performance of construction projects in Syria.

The Role Of Six Sigma Approach By Applying (DMAIC) Model And Forming Work Team In Improving Banks Performance: A Survey Study In Syrian Banks In Damascus

Banking Systems face a lot of changes and challenges, which necessitate applying new management and performance improvement concepts, as an attempt to achieve excellence, Six Sigma is considered to be one of the best methodologies that help in this regard because it may be utilized in improving banks performance and decrease defects in their processes. This study aimed to highlight the role of six sigma approach to improve the performance of Syrian banks according to the application of six sigma model elements (DMAIC) and selecting six sigma team (Improvement Team). Conclusions of the study show the importance of implementing Six Sigma methodology in all local sections including industrial and service organizations, and there is a tendency in the Syrian banks to utilize six sigma approach. Conclusions also show that there is a significant statistical impact between each of application of six sigma model elements (DMAIC), Selecting six sigma team (Improvement Team), and the performance improvement of Syrian banks. Based on that, several recommendations were presented. Among these recommendations were the urgency and the need of benefiting from the best practices in the field of Six Sigma. Invest in training and provide the employees with some experience in this field.