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Determining the Most Appropriate Performance Indicators for Improving the Performance of Construction in Syria

تحديد مؤشرات الأداء الأكثر ملاءمة لمتابعة و تحسين أداء مشاريع التشييد في سورية

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 Publication date 2014
and research's language is العربية
 Created by Shamra Editor




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Economic growth and high competition have put a strong pressure on construction companies to improve their productivity and performance. Many studies on performance measurement have been carried out at the project level. Recently, the demand for performance evaluation at the company level has increased. This paper aims to identify a set of Key Performance Indicators (KPIs). A List of 20 potential performance indicators has been identified according to Balance Score Card (BSC) through a quantitative and qualitative analysis. We have obtained the required information about the relative importance of the indicators through interviews with six experts in the construction industry to determine the size of the relative importance of each indicator, on the grounds that a large number of performance indicators are difficult to measure and control. We have adopted the Analytic Hierarchy Process (AHP) to identify fewer and more effective performance indicators. And we have used Expert Choice software to analyze expert answers. As a result, we have obtained 9 important indicators which can be directly used as indicators to measure and identify performance projects or as indicators within an integrated system, for performance measurement and tracking helps in improving the performance of construction projects in Syria.


Artificial intelligence review:
Research summary
تناقش هذه الدراسة التي أجرتها الدكتورة رنا مي ليال هيئم أحمد أهمية تحديد مؤشرات الأداء الرئيسية (KPIs) لتحسين أداء مشاريع التشييد في سوريا. في ظل النمو الاقتصادي والتنافسية العالية، تواجه شركات التشييد ضغوطاً كبيرة لتحسين إنتاجيتها وأدائها. تهدف الدراسة إلى تحديد مجموعة من مؤشرات الأداء الأكثر أهمية باستخدام بطاقة الأداء المتوازن (BSC) وتحليل العملية الهرمية (AHP). تم إعداد قائمة بـ 20 مؤشراً محتملاً للأداء، وتم الحصول على البيانات اللازمة من خلال مقابلات مع ستة خبراء في صناعة التشييد. بعد التحليل، تم تحديد 9 مؤشرات رئيسية يمكن استخدامها لقياس وتتبع أداء المشاريع، مما يساعد في تحسين أداء مشاريع التشييد في سوريا. تشمل هذه المؤشرات الربحية، النمو، رضا العميل الخارجي، رضا العميل الداخلي، الإنتاجية، إدارة الموارد البشرية، فعالية التخطيط، التحفيز، وتطور الموارد البشرية. توصي الدراسة بإجراء المزيد من الأبحاث لتحقيق فهم أفضل لمؤشرات الأداء واستخدامها، بالإضافة إلى تدريب الموظفين على الأساليب الكمية الحديثة في اتخاذ القرار.
Critical review
دراسة نقدية: تقدم هذه الدراسة إسهاماً مهماً في مجال تحسين أداء مشاريع التشييد في سوريا من خلال تحديد مؤشرات الأداء الرئيسية. ومع ذلك، يمكن أن تكون هناك بعض النقاط التي تحتاج إلى تحسين. أولاً، عدد الخبراء الذين تم إجراء المقابلات معهم محدود نسبياً، مما قد يؤثر على دقة النتائج. ثانياً، لم يتم تناول تأثير العوامل الخارجية مثل الأوضاع السياسية والاقتصادية بشكل كافٍ، والتي قد تؤثر بشكل كبير على أداء مشاريع التشييد. أخيراً، يمكن أن تكون هناك حاجة لتطبيق الدراسة على نطاق أوسع يشمل شركات متعددة للحصول على نتائج أكثر شمولية وموثوقية.
Questions related to the research
  1. ما هي الأهداف الرئيسية لهذه الدراسة؟

    تهدف الدراسة إلى تحديد مجموعة من مؤشرات الأداء الرئيسية (KPIs) الأكثر أهمية لتحسين أداء مشاريع التشييد في سوريا باستخدام بطاقة الأداء المتوازن (BSC) وتحليل العملية الهرمية (AHP).

  2. ما هي المنهجية المستخدمة في هذه الدراسة؟

    استخدمت الدراسة منهجية مؤلفة من ثلاث مراحل: التحليل الكمي والنوعي لاستخدام مؤشرات الأداء محلياً، التحليل النوعي والكمي لمؤشرات الأداء المستخدمة عالمياً، وتعيين الأهمية النسبية لمؤشرات الأداء من خلال مقابلات مع خبراء في صناعة التشييد.

  3. ما هي النتائج الرئيسية التي توصلت إليها الدراسة؟

    توصلت الدراسة إلى تحديد 9 مؤشرات رئيسية يمكن استخدامها لقياس وتتبع أداء مشاريع التشييد في سوريا، وهي: الربحية، النمو، رضا العميل الخارجي، رضا العميل الداخلي، الإنتاجية، إدارة الموارد البشرية، فعالية التخطيط، التحفيز، وتطور الموارد البشرية.

  4. ما هي التوصيات التي قدمتها الدراسة؟

    توصي الدراسة بإجراء المزيد من الأبحاث لتحقيق فهم أفضل لمؤشرات قياس الأداء الرئيسية واستخدامها، بالإضافة إلى تدريب الموظفين على الأساليب الكمية الحديثة في اتخاذ القرار مثل التحليل الهرمي، واعتماد خطة تدريب للموظفين على هذه الأساليب.


References used
Hany Abd Elshakour M. Ali, Ibrahim A. Al-Sulaihi, Khalid S. Al-Gahtani. Indicators for measuring performance of building construction companies in Kingdom of Saudi Arabia, Journal of King Saud University – Engineering Sciences. 2012
W. Artley, S. Stroh. The Performance-Based Management Handbook, "Establishing an Integrated Performance Measurement System".Volume 2, University of California. 2001
C.T.CAIN. performance measurement for construction profitability. Blackwell publishing LTD,2004,214
Ilhan Yu; Kyungrai Kim, A.M; Youngsoo Jung, A.M; and Sangyoon Chin, M. Comparable Performance Measurement System for Construction Companies. JOURNAL OF MANAGEMENT IN ENGINEERING, Vol. 23, No. 3, July 1, 2007, 131–139
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