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Register a new userThe role of knowledge management processes to improve organizational performance
دور عمليات إدارة المعرفة في تحسين الأداء المؤسسي دراسة على عينة من أعضاء الهيئة التعليمية في جامعة دمشق
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هدف البحث إلى التعرف على دور عمليات إدارة المعرفة في تحسين الأداء المؤسسي لدى العاملين في جامعة دمشق، والتعرف على دلالة الفروق في إجابات أفراد عينة البحث على استبيان إدارة المعرفة وفق متغيرات البحث: (المرتبة الاكاديمية، سنوات الخبرة، التوصيف الوظيفي)، وقد اعتمد الباحث على المنهج التحليلي الوصفي، واستخدمت أداة البحث: (استبيان إدارة المعرفة)، حيث شملت عينة البحث (243) عضو هيئة تعليمية في جامعة دمشق. ومن أهم النتائج التي توصل إليها البحث: 1. توجد فروق ذات دلالة إحصائية بين متوسط إجابات أفراد عينة البحث على استبيان إدارة المعرفة وفق متغير المرتبة الاكاديمية لصالح الأفراد الذين يمتلكون رتبة أكاديمية (أستاذ جامعي). 2. توجد فروق ذات دلالة إحصائية بين متوسط إجابات أفراد عينة البحث على استبيان إدارة المعرفة وفق متغير سنوات الخبرة لصالح الأفراد الذين لديهم سنوات خبرة (21 سنة فأكثر). 3. توجد فروق ذات دلالة إحصائية بين متوسط إجابات أفراد عينة البحث على استبيان إدارة المعرفة وفق متغير التوصيف الوظيفي لصالح الأفراد الذين كان توصيفهم الوظيفي (عميد كلية، نائب عميد). وفي ضوء النتائج التِي توصل إليها البحث يقترح الباحث ما يلي: إنشاء بيت خبرة ودعم للقرار في الجامعة من خلال إيجاد قاعدة بيانات ونظم للمعلومات تحدث باستمرار يعمل الجميع في إعدادها، قادرة على تزويد العاملين والإدارات بما تحتاجه من معلومات كمية ونوعية في الوقت المناسب والشكل المناسب، باعتبارها أحد أهم عمليات إدارة المعرفة. ضرورة اخذ الأبعاد الثلاثية الرئيسة للمعرفة : وهي العتاد والبرمجيات والموارد المعرفية بالإضافة إلى العنصر الأهم في هذه المنظومة المتكاملة والذي يعتبر المعادل الموضوعي لموارد النظام المادية وهو الإنسان مولد المعرفة وصانعها.....
Research aimed at identifying the role of knowledge management in improving institutional performance of the employees at the University of Damascus, and to identify significant differences in the answers the sample search to identify knowledge management according to variables research: (academic rank, years of experience, job description), has adopted a researcher on the descriptive analytical approach, and used the search tool: (questionnaire knowledge management), where the research sample included 243 teaching faculty member at the University of Damascus. Among the most important findings of the research: There are significant differences between the average Answers members of the research sample to identify knowledge management variable according to academic rank in favor of individuals who have the academic rank of professor. There are significant differences between the average Answers members of the research sample to identify knowledge management variable according to years of experience for the benefit of individuals who have years of experience (21 + years). There are significant differences between the average Answers members of the research sample to identify knowledge management variable according to the job description for the benefit of individuals who had the job description (Dean of the Faculty, Vice-Dean). In light of the research findings ,the researcher proposes the following: 1. Create a house of expertise and decision support at the university through the creation of an constantly updated database and information systems that everyone works in its preparation that provide the employees and departments with the necessary quantitative and qualitative information in the appropriate time and appropriate way, as one of the most important processes of knowledge management. 2. The necessity of taking the three-dimensional key of knowledge: hardware , software, knowledge resources in addition to the human recourses , the knowledge generator and maker and the most important element in this integrated system, which is the substantive equivalent of the physical system.
References used
Alavi, Maryam. and Dorothy, Leidner E. (2001). “Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research ISSUES. Yarmouk University Data Base, Management Information’s Systems, Vol. 25, Issue 1
Girard, J. and McIntyre, S. (2010). Knowledge Management Modeling in Public Sector Organization. International Journal of Public Sector Management, Emerald Group Publishing Limited, Vol. 23, No. 1, p.p. 71-77
Hislop, D. (2009), Knowledge Management in Organizations, New York: Oxford University Press, 2nd ed
Kasim, R. (2010). The Relationship of Knowledge Management Practices. Competencies and the Organizational Performance of Government Departments in Malaysia. International Journal of Human and Social Sciences, Vol. 5, No. 4, p.p. 219-225
Metaxiotis, K. (2006). Healthcare Knowledge Management, In: Schwartz, D. Encyclopedia of Knowledge Management, Idea Group Reference, p.p. 204-210
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management in improving the financial performance of the commercial
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approach Alastenbatih as a way to search, and th
e researcher depends on
the resolution as a tool for the study was designed based on the lookout
researcher on previous studies in this area, was distributed researcher
(187) to identify the sample items in the three administrative levels in
commercial banks under study, the study found the results pointed to a
correlation between knowledge management and financial performance
relationship, allowing the researcher to conclude viable conclusions and
use them as allowed him to provide recommendations are seen as
contributing to the improvement of the financial performance of
commercial banks under study and all similar banks organizationally and
technically.
The study aims at defining the reality of educational-management crisis which faces Tishreen University from the view point of the staff and administrative members and at defining the differences in the administrative methods of crisis-management acc
ording to these variables (the scientific qualification, the experience, the faculty, and the sort of job). In addition to some suggestions concerning the best Administrative methods of Crisis-management at Tishreen University, and to achieve the objectives of this research, a questionnaire has been applied on a sample of (278) individuals during the academic year of (2014 - 2015). It consisted of (52) statements distributed into five sections (planning of educational management, the process of communication during the crisis, the importance of information in crisis-management, the financial and human abilities which are variable to Crisis management, and the extent of works credibility and their belonging to the University). The validity of the questionnaire was approved depending on some specializers and experts in both the education and economics faculties at Tishreen University. There were (9) referees, the total reliability factor was (0.755). The result of the research proved that the crisis-management at the University was of an average level in addition to statistical significant difference concerning the degree of crisis-management according to the variable of the scientific qualification. It also showed no statistical significant difference according to the variables of experience, the faculty, and the sort of job. The researcher suggested preparing training sessions and specialized workshops in crisis-management at the University to raise some awareness about it.
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secondary schools and their relation to the performance of their teachers from the point of
view of the teachers in Lattakia city, and to identify the effect these
variables (kind, the
scientific qualification and educational, the experience, age) on the application of
knowledge management processes and teachers performance. The present research used
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of their teachers, were applied on sample (378) Teaching Staff Members during the
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approach, Validity of the questionnaire was established though a jury of (9) of the teaching
staff of educational at Tishreen University.
The research results showed that the degree of application of knowledge
management processes in secondary schools and the performance of their teachers were
middle rated from the point of view of the teachers, also results showed there is a positive
correlation between application of knowledge management processes in secondary schools
and the performance of their teachers, and is a positive effect to interaction between these
variables (kind, the scientific qualification and educational, the experience, age) and
application of knowledge management processes and teachers performance. The research
suggested given more important for knowledge management in the schools, ant puts the
clear path to storing the knowledge, and used it in developing the performance work in
schooling.
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Among the most important findings of the research:
1) There is no statistically significant differences in the significance level (0.05) between the mean of sample member's responses to a questionnaire of the reality of change management and its requirements in accordance to the sex variable.
2) There are differences between the degrees of teachers responses to a questionnaire of the reality of change management and its requirements in accordance to the variable of academic rank according to the faculty staff members.
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In light of the research findings , the researcher suggests the following:
The necessity of opening the door to professors at different administrative levels to participate in the decision-making process by the Ministry of Education.
Ø The necessity of strengthen the staff confidence of the evaluation system through the administration work to be the performance estimates more public , not secret.
Ø Create an organizational culture and climate encourage the academics and expertise people higher education institutions to move towards excellence, creativity and innovation
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