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The Role of Dimensions of the Learning Organization in Improving the Performance of Employees A field Study in Cellular Communications Companies (MTN-SYRIATE) in the City of Damascus

دور أبعاد المنظمة المتعلمة في تحسين أداء العاملين دراسة ميدانية في شركتي الاتصال الخلوية (MTN-SYRIATE) في مدينة دمشق

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 Publication date 2014
and research's language is العربية
 Created by Shamra Editor




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The research aims to identify the extent to which the two cellular communication (MTN-SYRIATE) dimensions of the learning organization, and the role of these dimensions identified by the researcher (b scientific method of problem solving, continuous learning, work teams, empowerment, memory organization) in improving the performance of employees. To achieve the objective of the study questionnaire was designed to collect information from the research sample, where sample consisted of (60) employees working in companies of cellular communication in the city of Damascus. And data were analyzed using the statistical program SPSS. The researcher used the descriptive analytical approach which is based on the study of the phenomenon also exists in reality. After a process of analysis of the study data and assumptions, the study found out that my company owns cellular communication dimensions of the learning organization (the scientific method to solve problems, continuous learning, work teams, enabling the organization's memory) highly. And the existence of a correlation statistically significant differences between the dimensions of the learning organization and improve the performance of employees. And the existence of significant differences between the views of managers and employees about the role of the dimensions of the learning organization in terms of performance improvement managers gave the highest degree of support staff


Artificial intelligence review:
Research summary
تهدف الدراسة إلى التعرف على مدى امتلاك شركتي الاتصال الخلوية (MTN-SYRIATEL) لأبعاد المنظمة المتعلمة، ودور هذه الأبعاد في تحسين أداء العاملين. الأبعاد التي تم التركيز عليها هي: الأسلوب العلمي في حل المشكلات، التعلم المستمر، فرق العمل، التمكين، وذاكرة المنظمة. تم جمع البيانات من 60 موظفًا باستخدام استبيان وتحليلها باستخدام برنامج SPSS. أظهرت النتائج أن الشركتين تمتلكان أبعاد المنظمة المتعلمة بدرجة مرتفعة، وأن هناك علاقة ارتباط ذات دلالة إحصائية بين هذه الأبعاد وتحسين أداء العاملين. كما أظهرت النتائج وجود فروق جوهرية بين آراء المديرين والموظفين حول دور أبعاد المنظمة المتعلمة في تحسين الأداء، حيث أعطى المديرون درجة تأييد أعلى من الموظفين. توصي الدراسة بضرورة تشخيص الأساليب الإدارية المطبقة حاليًا وتحديد الاحتياجات التدريبية بدقة، وتعزيز تمكين العاملين، والعمل على جعل السياسات والإجراءات مؤيدة لنمط المنظمة المتعلمة.
Critical review
تعد الدراسة قيمة في مجال إدارة الأعمال وتطوير الأداء الوظيفي، إلا أن هناك بعض النقاط التي يمكن تحسينها. أولاً، حجم العينة كان صغيرًا نسبيًا (60 موظفًا)، مما قد يؤثر على تعميم النتائج. ثانياً، الدراسة اعتمدت بشكل كبير على الاستبيانات، وكان من الممكن تعزيز النتائج باستخدام مقابلات أو ملاحظات ميدانية. ثالثاً، لم تتناول الدراسة بشكل كافٍ تأثير العوامل الخارجية مثل البيئة الاقتصادية والسياسية على أداء العاملين. وأخيراً، كان من الأفضل تقديم تحليل أعمق للفروق بين آراء المديرين والموظفين لتحديد الأسباب الكامنة وراء هذه الفروق بشكل أكثر تفصيلًا.
Questions related to the research
  1. ما هي الأبعاد التي تم التركيز عليها في الدراسة لتحسين أداء العاملين؟

    الأبعاد هي: الأسلوب العلمي في حل المشكلات، التعلم المستمر، فرق العمل، التمكين، وذاكرة المنظمة.

  2. ما هي الأدوات التي استخدمتها الباحثة لجمع البيانات؟

    استخدمت الباحثة استبيانًا لجمع البيانات من عينة البحث المكونة من 60 موظفًا.

  3. ما هي النتائج الرئيسية التي توصلت إليها الدراسة؟

    توصلت الدراسة إلى أن شركتي الاتصال الخلوية تمتلكان أبعاد المنظمة المتعلمة بدرجة مرتفعة، وأن هناك علاقة ارتباط ذات دلالة إحصائية بين هذه الأبعاد وتحسين أداء العاملين. كما أظهرت النتائج وجود فروق جوهرية بين آراء المديرين والموظفين حول دور أبعاد المنظمة المتعلمة في تحسين الأداء.

  4. ما هي التوصيات التي قدمتها الدراسة لتحسين أداء العاملين؟

    أوصت الدراسة بضرورة تشخيص الأساليب الإدارية المطبقة حاليًا، تحديد الاحتياجات التدريبية بدقة، تعزيز تمكين العاملين، وجعل السياسات والإجراءات مؤيدة لنمط المنظمة المتعلمة.


References used
Agarwal, A. Learning organization.2010
Gravin, D. & Edmondson, A. Is Your a Learning Organization? Harvard Business Review,1993, P80
MARQUARDT,M.J. Building The Learning Organization: A System Approach to Quantum Improvement and Global Success.1996
Senge, P. Peter Senge and The Theory and Practice Of The Learning Organization, 1990,P1-18
SEYYEDI,M.H. & DAMIRCHI,Q. Offer Strategies For Improving Organizational Performance By Learning Organization : transfer of training. vol(25),2011,P212-218
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