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Register a new userإدارة الجودة الشاملة في المجال الخدمي ( حالة مطاعم طرطوس)
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Syrian Virtual University رسالة ماجستير
Publication date
2011
fields
Business Management
and research's language is
العربية
Created by
Shamra Editor
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تعد السياحة من أهم القطاعات في سوريا والمطاعم احد الصناعات الفرعية الأساسية و الحيوية التي تسهم في بناء السياحة
No English abstract
References used
البكري سونيا محمد 2003 تخطيط ومراقبة الإنتاج الدار الجامعية الإسكندرية مصر
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This study aimed at identifying the reality of the application of the principles of total quality management in training programs in Textile Co., Lattakia, as well as to identify problems that prevent its application in the company. The researcher pr
epared a questionnaire and distributed it to the research sample, which amounted to (33) members of the trainers who are working in the company. She also conducted in-direct interviews with some managers, and some workers who have received training in the company. The researcher found a set of results, the most important of them was:
- The company contains a section of the company's quality management, which means the quality of the final product, which provides to consumer to achieving his satisfaction only, but it does not contain a section of total quality management for the entire company's activities.
- the high management supports training programs, as the trainees are selected on the basis of their training needs، and choosing of the trainers based on the competencies and skills required.
- The company does not involve trainees in the design of training programs، and decision-making related to them.
- There are great problems prevent the application of the principles of total quality management in the training program for the company، the most important of them was centralized management and the lack of devolution of powers، in addition to the many burdens and business entrusted to the trainers in addition to their work in training، makes them distracted and unable to focus properly investigating the required quality.
The researcher recommended the need to make a special section of TQM in the company, and subjecting workers to intensive courses in TQM, in addition to granting authority, confidence and motivation to all members of the training team, to make decisions for the preparation of the training program, implementation and evaluation it.
This study aimed to identify total quality management in higher education services and it's role in developing according Market needs. To achieve the research objectives a convenience sample of 37 professors in the AL Baath University was selected,
and used SPSS program to analyze data and test hypothesis, the study reached a number of findings, of which the most: There is good recognition for available dimensions:
leadership. Data and information management, participation, continue improvement, and empowerment And There is impact of
perceptive level for total quality management in developing the higher education services according dimensions: data and
information management, continue improvement, and empowerment. But there is not impact of perceptive level for totalquality management in developing the higher education services according dimension: leadership, strategic planning, and participation. The study has reached a number of recommendations in view of the study results.
The study aimed to get know the reality of the application of the concept
of Total Quality Management, Faculty of literature-University of
Damascus and determine the effect of variables of the study (Grade, years
of experience, type) and in fact the application of total quality
management.
The aim of this study is to highlight the extent to which the internal law of basic
education schools issued by the ministry of education conforms with the principles of the
Total Quality Management (TQM). To achieve this aim, the contents of the i
nternal law
were analysed quantitatively and qualitatively. The results show that the internal law has
not been designed according to TQM principles deliberately where the vision, the mission,
quality councils etc…are not mentioned. However, some articles in the internal law are
consistent with TQM principles either directly or indirectly. While some principles are
focused on, others are ignored. The principle of focusing on the beneficiary came first (In
terms of frequency) despite ignoring work place as beneficiary. The principle of supporting
top management came last. A revision of the internal law is suggested as to conform with
the TQM principles and also the need for further studies regarding the extent and the actual
application of its contents.
This study aimed at investigating the effect of TQM in teacher
professional development programmes in general and in planning and
practising these programmes. It also investigates if this effect is different
according to sex, academic qualificatio
n and experience variables.
The study sample consisted of SDT (School Development Team)
teachers (60) males and (48) females. The reflective tool in planning and
practising the teacher professional development programmes was applied.
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