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Register a new userThe Impact of Total Quality Management on Developing Higher Education Services Market Oriented
أثر إدارة الجودة الشاملة المدركة في تطوير خدمات التعليم العالي الموجّهة بالسوق
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محمد الجاسم( باحث )
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هدفت هذه الدراسة للتعرف إلى إدارة الجودة الشاملة في خدمات التعليم العالي و دورها في تطويرها وفق حاجات السوق. و من أجل تحقيق أهداف البحث تم توزيع استبيان على عينة ملائمة من جامعة البعث بلغ حجمها 37 مفردة، و باستخدام برنامج التحليل الاحصائي SPSS لتحليل البيانات و اختبار الفرضيات توصلت الدراسة إلى عدة نتائج من أهمها: يوجد معرفة جيدة بتوفر ابعاد الجودة الشاملة: القيادة، و ادارة البيانات و المعلومات، و المشاركة، و التحسين المستمر، و التمكين، كما يوجد أثر للمستوى المدرك لإدارة الجودة الشاملة في تطوير خدمات التعليم العالي حسب: إدارة البيانات و المعلومات، و التحسين المستمر، و التمكين، إلا أنه لا يوجد أثر للمستوى المدرك لإدارة الجودة الشاملة في تطوير خدمات التعليم العالي حسب: القيادة، و التخطيط الاستراتيجي، و المشاركة. و أخيرا توصلت الدراسة إلى عدد من التوصيات في ضوء نتائج الدراسة.
This study aimed to identify total quality management in higher education services and it's role in developing according Market needs. To achieve the research objectives a convenience sample of 37 professors in the AL Baath University was selected, and used SPSS program to analyze data and test hypothesis, the study reached a number of findings, of which the most: There is good recognition for available dimensions: leadership. Data and information management, participation, continue improvement, and empowerment And There is impact of perceptive level for total quality management in developing the higher education services according dimensions: data and information management, continue improvement, and empowerment. But there is not impact of perceptive level for totalquality management in developing the higher education services according dimension: leadership, strategic planning, and participation. The study has reached a number of recommendations in view of the study results.
References used
Rudani, R. B. Basics of Marketing Management, S.CHANA & COMPANY LTD, NEW DELHI, 2009
Boo Ho Voon, Linking a service-driven market orientation to service, Managing Service Quality, Volume: 16, Issue: 6, 2006
Dobrazanski, L.A. Roszak, M.T. Quality Management in University Education, Journal of Achievements in Materials And Manufacturing Engineering, Volume 24, Issue 2, 2007
Jusoh, A. ZienYusoff,R. Mohtar, Sh. Determining TQM practices in university R&D activities using factor analysis: Research experience of Malaysian universities, Journal Kemanusiaan bil.11, Jun 2008
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The aim of this study is to highlight the extent to which the internal law of basic
education schools issued by the ministry of education conforms with the principles of the
Total Quality Management (TQM). To achieve this aim, the contents of the i
nternal law
were analysed quantitatively and qualitatively. The results show that the internal law has
not been designed according to TQM principles deliberately where the vision, the mission,
quality councils etc…are not mentioned. However, some articles in the internal law are
consistent with TQM principles either directly or indirectly. While some principles are
focused on, others are ignored. The principle of focusing on the beneficiary came first (In
terms of frequency) despite ignoring work place as beneficiary. The principle of supporting
top management came last. A revision of the internal law is suggested as to conform with
the TQM principles and also the need for further studies regarding the extent and the actual
application of its contents.
The aim of this study is conducting a comparison between the internal law of the
Syrian basic education schools and the corresponding law in French schools in order to
determine the extent to which each law is consisting with total quality manageme
nt
principles, so as to benefiting from French experience in this field. To achieve this aim, a
comparative approach is adopted. The results showed that the Syrian internal law has not
been designed according to the total quality management principles intentionally, where it
focused on some principles and ignored others. For example, it focused on matching
student's need as beneficiary, but ignored both graduate's need for work and marketplace
itself as beneficiary. In addition, the internal law did not give sufficient importance to
supporting top management principle to achieve quality. In contrary, the corresponding
French law focuses on the total quality management principles intentionally. Despite not
having exactly the same names as mission, the vision and quality councils, even though
they are incorporated in the content. It is suggested that there is a need to benefit from
strength points in the French law taking into account the Syrian conditions.
Basically the aim of this study is to study the integration of the Total quality management system (TQM) and the Theory of Constraints (TOC) and focus on the positive effects of this integration for the purpose of reducing cost and improving achievem
ent, In order to achieve this primary objective, The researcher studied the intellectual frame and scientific rooting for each of the Total quality management (TQM) and the theory of constraints (TOC) from the perspective of reducing cost and improving achievement.
The researcher designed questionnaire aimed to execute field study to test hypotheses, The study population consisted of a group of industrial companies working in the Syrian Arab Republic, The questionnaire was directed to each of: (Executive Director, Production Manager, Quality Manager, Quality inspectors, CFO, Cost accountants) for each company.
This research aims to identify the leadership styles in general and the established
pattern of leadership in the Syrian Ministry of Higher Education in particular, and the
impact of this pattern on the morale of the employees of this party.
The re
search sample consisted of two hundred and fifteen male and female
employees of various administrative levels in the Syrian Ministry of Higher Education and
(Bass & Avolio, 1995) were used to measure the pattern of the leadership, and the (Bilbeisi
2013) to measure the morale.
They have used the statistical methods which were suitable for the purpose of the
questionnaires that were distributed to the study sample to examine the moral relationship
to the variables of the study using the Statistical Package SPSS which is a program
analysis for Social Science.
The final result of the research is that the used pattern of the leadership in this
Ministry is the transformational leadership pattern, followed by the interactive leadership
pattern (procedural) and finally the negative pattern, which eventually effect the staff
morale in various degrees and their keenness to work, considering that the percentages of
compatibility of these patterns came too close together, which can explain or prove that the
Administrative leaders in this Ministry; follow all administrative patterns of leadership
depending on each case.
This study has investigated the extent of acceptance by members of
staff at Zaituna University of total quality management (TQM) measures
in their teaching, the effect of teaching experience on this acceptance by
the study sample, in addition to uncovering the factors that preclude
implementing TQM measures. Specifically.
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