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Register a new userThe Role Of Six Sigma Approach By Applying (DMAIC) Model And Forming Work Team In Improving Banks Performance: A Survey Study In Syrian Banks In Damascus
دور منهجية ستة سيجما (Six Sigma) بتطبيق نموذج ديميك (DMAIC) و تكوين فريق العمل في تحسين الأداء المصرفي دراسة ميدانية على المصارف السورية في مدينة دمشق
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تواجه الأجهزة المصرفية العديد من التغيرات و التحديات مما يقتضي تطبيق مفاهيم جديدة في إدارتها و تحسين أدائها كمحاولة للسعي إلى تحقيق التميز. تعد ستة سيجما (Six Sigma 6σ) من أفضل المنهجيات التي تساعد في تحقيق هذا التميز, و يمكن استخدامها لتحسين الأداء المصرفي و تقليل معدلات الأخطاء في عملياته. هدفت هذه الدراسة إلى محاولة إلقاء الضوء على دور منهج ستة سيجما في تحسين أداء المصارف السورية وفقاً لتطبيق عناصر نموذج ستة سيجما ديميك (DMAIC) و اختيار فريق ستة سيجما (فريق التحسين). و قد أشارت الاستنتاجات في الدراسة إلى أهمية دراسة و تطبيق منهجية ستة سيجما في كافة القطاعات المحلية بما في ذلك قطاع الصناعة و قطاع الخدمات, و وجود استعداد لدى المصارف السورية لاستخدام منهج ستة سيجما, و وجود تأثير ذو دلالة إحصائية بين تطبيق عناصر نموذج ستة سيجما ديميك (DMAIC), و بين تحسين أداء المصارف السورية, و كذلك وجود تأثير ذو دلالة إحصائية بين اختيار فريق ستة سيجما (فريق التحسين), و بين تحسين أداء المصارف السورية, و في ضوء ذلك قدم الباحث عدة توصيات كان من أهمها ضرورة الانفتاح على أفضل الممارسات في التجارب الدولية في مجال ستة سيجما لأجل الاستفادة منها و التوسع في عقد الدورات التدريبية للكوادر المصرفية السورية عن ستة سيجما لإدراك مفهوم المنهجية و كيفية تطبيقها.
Banking Systems face a lot of changes and challenges, which necessitate applying new management and performance improvement concepts, as an attempt to achieve excellence, Six Sigma is considered to be one of the best methodologies that help in this regard because it may be utilized in improving banks performance and decrease defects in their processes. This study aimed to highlight the role of six sigma approach to improve the performance of Syrian banks according to the application of six sigma model elements (DMAIC) and selecting six sigma team (Improvement Team). Conclusions of the study show the importance of implementing Six Sigma methodology in all local sections including industrial and service organizations, and there is a tendency in the Syrian banks to utilize six sigma approach. Conclusions also show that there is a significant statistical impact between each of application of six sigma model elements (DMAIC), Selecting six sigma team (Improvement Team), and the performance improvement of Syrian banks. Based on that, several recommendations were presented. Among these recommendations were the urgency and the need of benefiting from the best practices in the field of Six Sigma. Invest in training and provide the employees with some experience in this field.
References used
ANTONY, J. Six sigma for service processes. Business Process Management Journal, Vol 12, NO. 2, 2006, 234-248
Escrig- Tena, A.B; Bon- Llusar, J.C. A Model for Evaluating Organizational Competencies: An Application in the context of a Quality Management Initiative. Decision Sciences, Vol 36, NO.2, 2005, 221-258
HUG, Z. Six Sigma Implementation through Competency Based Perspective (CBP). Journal of Change Management, Vol 6, No. 3, 2006, 277-289
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