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Register a new userApplying Six Sigma Management Development strategy in the service sectors "A case study Local Administration and Environment"
تطبيق استراتيجية Six Sigma للتطوير الإداري في القطاعات الخدمية دراسة حالة الإدارة المحلية و البيئة
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Aِl-Baath University ورقة بحثية
Publication date
2017
fields
Management and Construction
and research's language is
العربية
Created by
Shamra Editor
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يستعرض هذا البحث عوائق تطبيق استراتيجية Six Sigma للتطوير الإداري في قطاع الخدمات و بالأخص بالحالة قيد الدراسة. تم تحديد العوائق الأكثر شيوعاً لتطبيق استراتيجية Six Sigma بالاعتماد على الدراسة المرجعية, ثم صمم استبيان لتحديد احتمال حدوث العوائق و درجة أهميتها, حيث حدد مستوى الإعاقة بدمج معياري الاحتمال و الأهمية المتوقعة, و بعدها صمم استبيان ثان لتحديد الإجراءات الممكن تطبيقها لتجنب حدوث العوائق ليكون بالإمكان تطبيق استراتيجية Six Sigma.
This paper reviews the obstacles that hinder the application of Six Sigma strategy in the services sector specially the case under study. The most common obstacles, to application of Six Sigma strategy, has been identified depending on the reference study, then a questionnaire was designed to determine the likelihood occurrence of obstacles and the degree of its importance where the disability level identified by integrating the standard probability and the expected importance, later another questionnaire was designed to determine the possible procedures that could avoid obstacles to be able to apply the Six Sigma strategy.
Artificial intelligence review:
Research summary
تستعرض هذه الدراسة تطبيق استراتيجية Six Sigma للتطوير الإداري في القطاعات الخدمية، مع التركيز على حالة الإدارة المحلية والبيئة في سوريا. تهدف الدراسة إلى تحديد العوائق التي تعترض تطبيق هذه الاستراتيجية واقتراح إجراءات لتجاوزها. تم استخدام استبيانات لتحديد احتمال وجود العوائق ودرجة أهميتها، وأظهرت النتائج أن عدم وجود قياسات محددة لأداء العمليات وعدم وجود تحفيز معنوي ومادي هي من أهم العوائق. بناءً على هذه العوائق، تم اقتراح مجموعة من الإجراءات التي تبين أنها قابلة للتطبيق. توصي الدراسة بإقامة دورات تدريبية وإصدار تشريعات خاصة لدعم تطبيق استراتيجية Six Sigma.
Critical review
دراسة نقدية: تقدم الدراسة تحليلاً شاملاً للعوائق التي تعترض تطبيق استراتيجية Six Sigma في القطاعات الخدمية، وتقدم حلولاً عملية لتجاوز هذه العوائق. ومع ذلك، يمكن توجيه بعض النقد البناء للدراسة. أولاً، قد تكون العينة المستخدمة في الاستبيانات غير كافية لتمثيل جميع القطاعات الخدمية في سوريا، مما قد يؤثر على تعميم النتائج. ثانياً، لم تتطرق الدراسة بشكل كافٍ إلى العوامل الثقافية والاجتماعية التي قد تؤثر على تطبيق الاستراتيجية. أخيراً، كان من المفيد تضمين دراسات حالة من دول أخرى لتقديم مقارنة أوسع.
Questions related to the research
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ما هي أهم العوائق التي تعترض تطبيق استراتيجية Six Sigma في القطاعات الخدمية؟
أهم العوائق هي عدم وجود قياسات محددة لأداء العمليات وعدم وجود تحفيز معنوي ومادي للعاملين.
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ما هي الإجراءات المقترحة لتجاوز العوائق في تطبيق استراتيجية Six Sigma؟
من الإجراءات المقترحة تعزيز التواصل بين العاملين والإدارة، وتعميم فوائد الاستراتيجية، ووضع منهجية مبسطة للتدريب والتعلم، وزيادة فهم المؤسسة بسير العمليات.
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كيف تم تحديد العوائق في الدراسة؟
تم تحديد العوائق باستخدام استبيانات لتحديد احتمال وجود العوائق ودرجة أهميتها، وتم تحليل البيانات باستخدام برامج SPSS وExcel.
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ما هي التوصيات العامة التي خلصت إليها الدراسة؟
توصي الدراسة بإقامة دورات تدريبية عن استراتيجية Six Sigma، وإصدار تشريعات خاصة لدعم تطبيقها، والاستفادة من تجارب مؤسسات أخرى طبقت الاستراتيجية بنجاح.
References used
ANTONY,J.2006-Six sigma for service processes, Business Process Management Journal, Vol. 12 No. 2, pp. 234-248
BRUE,G.2002- Six Sigma For Managers. McGraw-Hill, London, 189p
CHAKRARTY,A.2009-Six Sigma in service organizations: a conceptual framework based on aspects of the implementation and performance, National University Of Singapore, India
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