Do you want to publish a course? Click here

The Role of the Institutional Advertising on Customers Satisfaction: A Field Study on a Sample of Syrian Banks Customers

تأثير الإعلان المؤسساتي على رضا العملاء دراسة ميدانية على عملاء المصارف السورية

1594   2   62   0 ( 0 )
 Publication date 2015
and research's language is العربية
 Created by Shamra Editor




Ask ChatGPT about the research

The reseearch studied institutional advertising and its effect on clients’ satisfaction. The research gave suggestions to the Syrian banks that help banks choose the most effective type of institutional advertising in order to reach a high level of clients’ satisfaction. Descriptive statics were used to test the hypothesis and to describe the relationship between variables. Previous studies in this field were reviewed. Primary data were collected through conducting a questionnaire on a sample of (210) clients of private and public banks. The questionnaire was to measure both the dependent variable (clients’ satisfaction), and the independent variable (institutional advertising). The research found the following results: 1- There is a statistically significant influence between institutional advertising and clients’ satisfaction. 2- Institutional advertising accounts only to (43.7%) of the changes in the clients’ satisfaction. 3- There is a statistically significant influence of the type of institutional advertising used on clients’ satisfaction. 5- Institutional advertising that supports a cause has the most significant influence on the satisfaction of banks’ clients, followed by institutional advertising that promotes a positive image of the bank.



References used
SANDIN ، D. Public Relations As Perceived and Practiced by Commercial Banks. Lulea : Lulea University of Technology ، 2006.: 1402-1552.M.S. Thesis
EHRENBERG، A. Brand Advertising as Creative Publicity: Bring Theory into Line with Practice . Ehrenberg-Bass. 2002، Vol. report 13. p 837
CATALINA، T. CONCEPT AND EVOLUTION OF BANK MARKETING. Brasov: Transylvania University of Brasov، Faculty of Economic Sciences. (2009)، p924
rate research

Read More

This research studied the tools of the promotional mix and their role in attracting banks’ customers. The research was conducted on a sample of 210 customers of private and public banks in the coastal area of Syria. Descriptive statics were used to test the hypothesis and to describe the relationship between variables. The SPSS program was used and some descriptive statistic models were utilized (frequencies، different correlation coefficients) The research found the following results: 1- There is a statistically significant influence between the role of the promotional mix’s tools and attracting banks’ customers. 2- There is a statistically significant influence between advertising, public relations and publicity, sales promotion, personal selling, internet and interactive marketing and attracting banks’ customers 3- There is a no statically significant influence between direct marketing and attracting banks’ customers 4- Most of the studied customers believed that the promotional activities done by the banks have a big role in maintaining banks’ name in the market.
This study aims at exploring the effect of E-customer relationship management ECRM marketing tactics (preferential treatment, tangible rewards, interpersonal communication, E-direct mail) on both customer trust and commitment of Syrian private ban ks in Syrian coastal area. The sample of this study withdrew randomly from the population of the study. The data collected through pre-designed questionnaire which was directed to those customers, and there were 324 valid questionnaires. The results of this study show that there is a positive relationship between E-CRM and customer trust, and there is a positive relationship between E-CRM and customer commitment, and also there is a positive direct impact of customers trust on their commitment. Finally this study recommends Syrian private banks to adapt E-CRM, and try to build a strong electronic relationships with their customers in a long term, which enhance their trust and commitment.
This research has aimed to identify the level of quality of banking services provided in the branches of the bank under study, to know the relative importance of the main and subsidiary dimensions of the quality of banking service, and to study the r elationship between quality and customer satisfaction. The study relied on the approach of the gap theory, to compare the actual performance of the service provided and the expected performance Of them, the research sample consisted of (314) sample from commercial bank branch clients in Lattakia Governorate. The most important results of the research were as follows: It was found that there are significant differences between the dimensions of perceived and expected quality and at the level of all the main dimensions, and these differences were in favor of the expected quality dimensions, meaning that the quality of banking service meets part of customer expectations, and according to the scale of gaps, the most satisfactory dimensions to customers are: the tangible elements, followed by security Then sympathy, as for the least customer satisfaction, which is reliability and response, and there is a significant relationship between quality and customer satisfaction.
The study aimed to study the relationship between the use of the Syrian mobile telecommunications companies' customers for social media (Facebook) for marketing purposes, and their ability to influence customers at each stage of the purchase proces s, which includes:: the generation phase of the need, the stage of the search for alternatives, the stage of evaluating the alternatives, the stage of making the purchase decision, and the post-purchase phase. In order to achieve this, a main hypothesis was formulated with five sub-hypotheses. The researcher used the questionnaire technique to collect the data analyzed using statistical tests, the most important being the one-sample T. test and the Pearson Correlation test. The researcher has reached several results, the most important of which is: There is a strong positive correlation between the use of the Syrian mobile telecommunications companies' customers for social media (Facebook) for marketing purposes and all stages of the purchase process.
In given the great developments in the banking environment and increased competition between banks, maintaining the existing customers of the banks has a great interest by the banks, in the sense that they prevent their move to deal with other ban ks, as well as attract new customers. this research attempts to examine The impact of some of factor like trust and service quality on customer loyalty in BBSF.
comments
Fetching comments Fetching comments
Sign in to be able to follow your search criteria
mircosoft-partner

هل ترغب بارسال اشعارات عن اخر التحديثات في شمرا-اكاديميا