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Register a new userThe Effect of Computerized Management Information Systems on worker`s performance"An Empirical Study in General Establishment of Telecommunication in Tartous"
أثر نظم المعلومات الإدارية المحوسبة على أداء العاملين دراسة ميدانية في المؤسسة العامة للاتصالات بطرطوس
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رحاب محمد علي( باحث )
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تهدف هذه الدراسة إلى إلقاء الضوء على أثر نظم المعلومات الإدارية المحوسبة على أداء العاملين في المؤسسة العامة للاتصالات في محافظة طرطوس و ذلك باختبار العلاقة بين مدى توفر مستلزمات نظم المعلومات الإدارية (المادية, البرمجية, البشرية و التنظيمية) في المؤسسة المذكورة و بين أداء الموظفين . و لتحقيق أهداف الدراسة تم التصميم و التطوير لاستبانة تتكون من (28) فقرة لغرض جمع البيانات و قياس متغيرات الدراسة, و قد اعتمدت على المنهج الوصفي التحليلي لأبرز ما ورد في الدوريات و المجلات العلمية و الكتب . و خلصت الدراسة إلى وجود ارتباط وثيق بين توفر مستلزمات نظم المعلومات الإدارية و بين الأداء الوظيفي, و من جانبٍ آخر لم يسجل الاختبار الإحصائي أية فروق جوهرية بين إجابات أفراد العينة حسب المتغيرات الديمغرافية (المستوى العلمي و الجنس, و عدد سنوات الخدمة إضافة" إلى عدد سنوات بقائه في الموقع الوظيفي ) فيما يخصُّ آراءهم حول أثر نظم المعلومات الإدارية على الأداء في المؤسسة محل الدراسة.
This study aimed to identify the impact of Computerized Management Information Systems on the performance of workers in the Establishment of Telecommunication in Tartous, to achieve the study's objectives a Questionnaire of (28) paragraphs –for the purpose of data collection and measurement of study variables- was designed and developed. The study made several results ,and the important results ;there is a significant relationship between operation and management requirements of Computerized Management Information Systems (physical ,programmatic ,human and organizational) and the performance of workers in the establishment , but there isn’t a significant differences between the perceptions of respondents on the impact of computerized Management Information Systems on the performance of workers due to the demographic variables(Level of Scientific, Gender ,Place of work, Functional level ) .
References used
(OSODO ,PHYLLIS, JEPCHOGE ,LUCY ,MIS As A Strategic Tool For Employee Performance ,The Clute Institute International Academic Conference ,San Antonio, USA. (2014
(CHARAIBEH ,SHEHADEH, MALKAWI ,NAZEM ,The Impact Of MIS On The Performance Of Governmental Organizations, International Journal OF Business & Social Science. ,(2013
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Banking information systems are essential necessities imposed by economic, social
and technical developments which taking place in the banking market world, where these
systems and techniques have an impact obviously on the banks because it depends
on the
digital technology to deliver the banking services to their applicants , which has led to
increase the quality and effectiveness the performance of services , processes and
marketing banking mix and make it more efficient and effective which will be increasing
and improving customer satisfaction for banking services applying.
Thus information systems play major role among private banks in Syria, through
their ability to improve the marketing performance of the bank and provide services and
products of high quality and low costs by redesigning operational banking, customer
contact quickly and provide significant data and information for customers consumption
patterns efficiently and effectively, which enabled the bank managers to take advantage of
this information in develop of plans and programs for improvement the quality of the
banking services performance provided, and increase the degree of satisfaction and loyalty
among customers by focusing on the efficiency and skill of banking services staff, in this
case we can facilitate the process of delivering the service to customers in the right way.
Institutional theory has gained special interest in management accounting research.
Some research in management accounting literature tries to depict the change in
management accounting systems using elements both from institutional and contingency
theories. However, some other research tries to examine the integral impact of institutional
and contingency factors on the use and design of costing systems. This research aims at
exploring the complementary impact of both institutional factors, informed by new
institutional sociology, and other inter- organization contingency factors on the use and
design of costing systems in the General Establishment of Drinking Water in Tartous. A
longitudinal case study is used in this research, and qualitative data are collected using
personal interviews, observations, and examining company documents. The results of this
research show that the use and design of costing systems in the case being investigated are
particularly influenced by institutional pressures and inter-organizational factors, top
management support, the availability of trained staff, and the co-operation of other
departments.
Pubular Cridet Bank is considered the most efficient bank among others. The
Adminstration of the Pubular Cridet Bank worked to external the banking works through
technology and develope employees performance and improve the services of ( Deposits ,
Current account , loans ,…etc). This Study handles the important concepts in the list
below :
1- The most important technology used in the bank.
2- Employees performance in the bank.
3-The effect of the technology in improving employees performance in the Pubular
Cridet Bank.
This stydy has been implemented at Jablah branch and the result showed that the
available technology is not enough to develop the work performance and not enough to
accommodate the pressur of banking work in all the department of the bank.
The aim of the research is to determine the role of the characteristics of banking information systems in improving banking performance in real estate bank branches in the Syrian coast. The researcher followed the descriptive and analytical approach
in his study, and a set of methods, including relying on secondary data, and primary through a questionnaire that was developed through the researcher's access to the published literature, and the research community consisted of workers at the upper and middle management levels in the real estate bank branches, and then the SPSS program was relied upon as a tool for analysis Available data. The study found that the real estate bank does not achieve an increase in the size of the market share, and the bank’s management is not keen to provide information to workers that help them in their work at the time they need. The study recommended that the bank should achieve an increase in the size of the market share, by increasing interest in marketing information systems, and the bank’s management must be keen to provide information that helps workers in their work at the time they need, because it improves their performance and this is reflected in the performance The bank in general.
We present in this paper a study aimed to identify actual situation of
information systems security management in The Ministry of
Communications and Technology and entities associated, and the
ways to improve it.
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