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Register a new user2 Critical Factors for The Successful Implementation Of The Six Sigma (CSFs) In The Syrian Organizations "Case Study The Syrian Telecommunications Company"
العوامل الحرجة لنجاح تطبيق الستة سيغما ( CSFs) في المنظمات السورية "دراسة حالة الشركة السورية للاتصالات"
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Added by
Tartous University ورقة بحثية
Publication date
2019
fields
Business Management
and research's language is
العربية
Authors
حسن عدره( باحث )
Created by
حسن عدره
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يهدف البحث إلى تحديد العوامل الحرجة لنجاح تطبيق منهجية الستة سيغما في المنظمات السورية , وقياس مستوى توافرها في الشركة السورية للاتصالات, تم تحديد ثلاث فئات لهذه العوامل هي ثقافة الجودة , والتدريب, والادارة العليا. تم اجراء الدراسة اعتمادا على تحليل الدراسات السابقة واستنادا الى المنهج الوصفي (دراسة حالة) وتم توزيع استبانة على العاملين في الادارة المركزية للشركة محل البحث. بلغت نسبة الاستجابة (70.9%) وبلغت قيمة معامل كرونباخ ألفا (0.953). أبرز النتائج : يوجد مستوى مناسب من عوامل فئة الادارة العليا لتطبيق منهجية ستة سيغما , ضعف مستوى عوامل فئتي ثقافة الجودة والتدريب , وجود استراتيجية وأنظمة قياس معلومات بدرجة مرتفعة تدعم تطبيق منهجية الستة سيغما.
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References used
Chelangat, Beatrice, (2016), Critical Success Factors (CSFs) For Implementation of Lean Six Sigma in Commercial Banks in Kenya. , IOSR Journal of Business and Management, Volume 18, Issue 12. Ver. II,23-30.
Shaikh, Saad A, Kazi, Javed, (2015),A Review on Six Sigma (DMAIC) Methodology., International Journal Of Modern Engineering Research (IJMER), vol 5,issue 2,11-16.
زاهر, بسام, (2014), تقييم واقع توافر متطلبات تطبيق منهجية ستة سيجما في المنظمات الصناعية دراسة ميدانية, مجلة جامعة تشرين للبحوث والدراسات العليمة , سلسلة العلوم الاقتصادية والقانونية , المجلد 36, العدد 2, 9-23
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The research mainly aimed to define the critical factors for successful implementation of
Six Sigma at Syrian companies, and to identify the implementation difficulties and
benefits. It also aimed to develop a guide providing a road map on how the implementation
of Six Sigma at Syrian companies can be started, gradually expanded and sustained.
This study addressed the implementation of quality Circles in public-service organizations according to a case study of the Syrian communications company, through the definition of the concept of quality Circles and the mechanism for its work, and to
identify the availability of the main requirements for the implementation of quality Circles, through four main variables, which are: Organizational culture, Training, Awareness and Understanding of the higher administration of the concept of quality Circles, in response to and support of the higher administration for the implementation of quality Circles. The method of random caste proportionate sampling has been used to determine the size of the research sample, and a preparation of a questionnaire as a tool for the study has been done, and the percentage of responding to it has reached (73%).
A group of statistical methods have been used for the analysis of survey data according to a descriptive analysis using the SPSS Program, These methods are: Cronbach's Alpha Testing, Pearson Correlation Coefficient, Arithmetic Average, Weighted Average, and Standard Deviation, Kolmogorov-Smirnov Test, T- Test.
The researcher has presented a number of recommendations which conform to the results reached, the most important results were: the lack of a sufficient level of organizational culture and training, the lack of a sufficient level of awareness and recognition at the higher administration about the concept of quality Circles, and the lack of a sufficient level of response and support at the higher administration about the implementation of quality Circles in Syrian Communications Company. Therefore, quality Circles can not be applied in the studied company
The aim of this research is to show the role of strategic analysis in implementing The Frugal Innovation Strategy in one of the Syrian industrial organizations, which is Joud Industries – Domestic Appliances Company. The research relied the analyti
cal descriptive approach as a general method As For data Collection by way of questionnaire The most important results of the research have been represented as follows: 1-There is a big role of applying the strategic analysis process in The Frugal Innovation Strategy, The largest role was the process of strategic analysis of the Internal environment 2-Innovation in the company is generally characterized as Frugal Innovation even though the advantages of its products are numerous The most important recommendations are the followings : 1- The company must diversify its products by providing limited advantages products that fit Syrian limited income consumer 2-Jood Company must persevere its way in analyzing the environment and strive to improve this process, and that the most important thing it must do are the followings: - Analyzing its organizational culture, - The Use of effective methods that studies confirmed their importance in the strategic analysis process, such as the Delphi Method and The Brain Storming Method.
The aim of this research is to to identify the availability requirements of the
application of Six Sigma methodology in the companies studied, by identifying the degree
of realization of the importance of employees applying six sigma methodology, a
nd to
identify the suitability of the organizational culture prevailing in the companies studied to
apply the methodology six sigma, and to identify the availability of the necessary skills to
apply six sigma methodology.
The results of this research indicated the low degree of employees’ awareness to the
importance of applying six sigma methodology, and the lack of appropriate organizational
culture currently prevailing in the companies to organizational culture required for the
application of six sigma methodology, and to non-availability of sufficient skills to apply
six sigma methodology.
The most important recommendations of this research reveals the need for the
studied companies to conduct awareness campaigns to raise the employees awareness of
the importance to apply the six sigma methodology, and the need to encourage employees
to work together, and the necessary to orientation of the needs of customers , and follow
the initiative strategy, and train employees on the choice of projects to improve the quality,
and training the employees on the use of statistical tools and management and planning
tools to improve quality.
هدفت الد ا رسة إلى معرفة الآتي:
-1 درجة تطبيق التوجه نحو العملاء في شركات الاتصالات السورية؟
-2 درجة تطبيق التوجه نحو المنافسين في شركات الاتصالات السورية؟
-3 درجة تطبيق التوجه نحو الإبداع في شركات الاتصالات السورية؟
-4 درجة تطبيق التوجه نحو التك
نولوجيا في شركات الاتصالات السورية؟
-5 واقع صنع القرارات في شركات الاتصالات السورية؟
-6 أثر أبعاد التوجه الاستراتيجي على صناعة القرارات في شركات الاتصالات السورية؟
-7 دلالة الفروق في أبعاد التوجه الاستراتيجي وفق متغير المستوى الإداري .
-8 دلالة الفروق في عملية صناعة القرارات وفق متغير المستوى الإداري .
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