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Register a new userأثر القدرات الابداعية لدى المديرين على تحسين أداء المنظمات الخدمية (دراسة مسحية على المصرف التجاري بمدينة حماة)
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Aِl-Baath University ورقة بحثية
Publication date
2016
fields
Administration Science
and research's language is
العربية
Authors
حيان حمدان( باحث )
Created by
Shamra Editor
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هدفت هذه الدراسة للتعرف على أثر القدرات الابداعية في تحسين أداء المنظمات الخدمية و اعتبار ان الابداع الاداري له تأثير واضح في تحسين اداء المنظمة و من الوسائل الهامة و الفعالة في تحقيق النجاح و النمو و زيادة فعالية المنظمات. و لتحقيق اهداف الدراسة قام الباحث بتصميم استبيان شمل ( 25 ) سؤال بحثي لجمع البيانات الاولية من عينة الدراسة المكونة من ( 100 ) مفردة، و في ضوء ذلك جرى جمع و تحليل البينات و اختبار الفرضيات باستخدام الحزمة الاحصائية للعلوم الاجتماعية SPSS 17.0
This study was conducted to investigate the influence of Creative capacity on improving the performance of Service organizations, supposing that creativity in management has a clear impact in improving the performance of the organization as well as it is an important and effective means to achieve success and growth and to increase the effectiveness of organizations. To achieve the objectives of the study, the researcher designed a questionnaire of 25 questions to collect preliminary data from a sample containing 100 participants. During the process data were collected and analyzed and hypotheses were tested out using SPSS 17.0.
References used
Champsaur, Paul, ( 2002) linnovation dans les enterprises, institut national de la statistique et des etudes économiques, statistique publique N: 67, France, p 5
Dobni, C Brooke, (2011), The relationship between innovation Orientation and organizational performance, International Journal of Innovation and Learning, Vol. 10, No.3: 226-240
Honey, G, j, (2000), knowledge management strategies, washingtonal Microsoft presse, p:56
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The study reached the following conclusions: that the bank has succeeded in
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The research was presented a set of recommendations including: Adoption of the
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when the Commercial Bank of Syria clients to achieve their loyalty to him. And to identify
the extent of the impact of the commitment of the Syrian Commercial Bank
to customers
to achieve customer loyalty to him. In order to achieve the goals researcher relied on the
methodology include distribution (110) questionnaire was distributed to a random sample
of the branches of the Syrian Commercial Bank customers in the province of Lattakia, and
the use of SPSS statistical software for analysis by calculating the Pearson coefficient and
the coefficient of determination.
The researcher reached the low level of both the commitment and the confidence of
customers, accompanied by lower customer loyalty to the bank, as the study found, and
there is a significant correlation between each of the commitment and loyalty of customers
of the bank, on the other hand, and there is a significant correlation between customer trust
and loyalty of customers Commercial Bank of Syria.
The goal of achieving profit and venerate is the first thing on which commercial
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reinjected
into the national economy through the granting of credit facilities and loans aimed
at financing investment, or the Bank may direct the investment of these funds in order to
achieve a profit, and that the policy of the Commercial Bank in this regard depends on the
structure and size of deposits and maturities.
This research deals with the study and analysis of the impact of the development of
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time period from (2000) to (2013), and the impact of the Syrian crisis on the size of those
net profits resulting from the evolution of the volume of bank deposits with the bank,
through study evolution as strings of time using including lead us statistics theory, where
the link has been studying the Commercial Bank of Syria earnings and the size of bank
deposits has a path, and therefore has been measuring the intensity and direction of the
correlation between these variables down to build a statistical model objectively reflects
the nature and direction of the relationship connectivity deposits between the Commercial
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4- There are acceptable and positive correlation between post-efficiency of human resources and banking service quality, where it was found that (59.9%) of the discrepancy in the quality of banking services is explained by the efficiency of human resources.
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