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Register a new userService Quality Evaluation of Tartous Call Center from the viewpoint of its Customers in the Syrian Coast
تقييم جودة خدمة مركز اتصال طرطوس (call center) من وجهة نظر عملائه في الساحل السوري
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يهدف البحث إلى تقييم واقع الخدمات المقدمة من مركز اتصال طرطوس في الساحل السوري, و ذلك باستخدام مقياس أداء الخدمة SERVPERF لقياس جودة الخدمة المدركة. تم جمع بيانات البحث باستخدام استبيان, حيث تم توزيع (200) استبانة, و بلغ عدد الاستبيانات المسترجعة و الصالحة للتحليل ( 179 ), أي ما نسبته ( 89.5 ).
This research aims at evaluating service quality at tartous call center in Syrian Coast. This is achieved by concentrating on the service performance ( SERVPERF) to measure the recognized service quality. The data for this research were collected using a questionnaire . 200 had been distributed. 179 were returned, which amounts for 89.5% of the distributed questionnaires.
References used
AFSHAR, A; ALIGHLI, M,2015- An Investigation of Relationship between Service Quality and Satisfaction in Car Insurance Industry., Journal of Applied Environment and Biological Science, 5(8), 218-224
AGARWAL, S; BHARDWAJ, G ,2014-. Gap Analysis Between Customer Expectation & Employee Perception on impact of Various Service Dimensions on Customer Satisfaction. International of Management, 2(12) ,27-41
AGARWAL, S; SINGH, D; THAKUAR, k ,2013-. Performance Indicators and Customer Satisfaction: with Special Reference to Selected Call Centers of India,. International Journal of Arts and Commerce, 2(2), 13-26
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