hotel service quality effect on customer loyalty "A survey study"

The study aims to investigate hotel service quality effect on customer loyalty, by determining service quality dimensions (responsiveness, tangibility, sympathy) effect on customer loyalty. The study conducted on convenient sample of hotel customers in Lattakia. The study results show that hotel service quality affects customer loyalty. Whereas there is a positive relationship between hotel service quality and customer loyalty. Tangibility has the largest effect of service quality dimensions on customer loyalty, then responsiveness and finally sympathy.

The Impact of the Labor turnovers rate on the tourism service quality " A Survey Study on the Tourist institutions at Syrian Coast "

The study aimed to investigate labor turnover rate effect on tourism service quality, by determining labor turnover rate effect on service quality dimensions (reliability, sympathy). The study conducted on sample of managers ,labor and hotel customers in in the Syrian Coast. The study results show that labor turnover rate affects tourism service quality. Whereas there is a relationship between labor turnover rate and service quality. and that there is an acceptable relationship between reliability and the labor turnover rate and a weak relationship between sympathy and the labor turnover rate.

EMPATHY: Its concept, components, and role in medical practice (Theoretical study)

Empathy is a complex multidimensional concept, which has an emotive, moral, cognitive and behavioural component. clinical empathy involves an ability to: (A) understand the patient’s situation, feelings, and Perspective; (B) communicate that understanding to patient accurately; (C) act on that understanding with the patient effectively way.