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Register a new userدراسة ميدانية عن مدى فعالية تقييم نظام الأداء الفردي المعتمد في الشركة السورية للاتصالات في ظل التحول لشركة مساهمة من وجهة نظر العاملين دراسة استخدام تقنية (الأهمية - الأداء) IPA ANALYSIS
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Syrian Virtual University رسالة ماجستير
Publication date
2016
and research's language is
العربية
Created by
Shamra Editor
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تهدف هذه الدراسة إلى التعرف على مدى فعالية نظام تقييم الأداء الفردي في الشركة السورية للاتصالات في ضوء تحديد الأبعاد الأكثر أهمية المكونة لنظام تقييم الأداء والمؤثرة على مستوى أداء الشركة باستخدام تقنية التحليل الأهمية - الأداء IPA Importance-Performance Analysis
The study aims to identify the effectiveness of individual performance evaluation system in the Syrian Telecom sector, using IPA Importance-Performance Analysis to determine the dimensions of individual performance evaluation system performance and evaluation influencing the company's performance level.
References used
Danielle S. Wiese and M. Ronald Buckley, The evaluation of the performance Appraisal process, Journal of management History, Vol. 4, NO. 3, 1998, P.1
Applying Importance-Performance Analysis to Information Systems: An Exploratory Case Study Sulaiman Ainin and Nur Haryati Hisham Faculty of Business and Accountancy, University of Malaya, Kuala Lumpur, Malaysia, Journal of Information, Information Technology, and Organizations Volume 3, 2008
M. S. Wong, C. Fearon, and G. Philip, Evaluating E-government in Malaysia: An importance-performance grid analysis (IPA) of citizens and service providers, International Journal of Electronic Business, vol. 7, no. 2, pp.105-129, 2009
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This study aims at demonstrating how effective the training programs are from the viewpoint of the Company's trainees, to know nature of the relationship between the training program dimen-sions and the effectiveness of the training programs, besides
showing how IPA technology is used as a new management tool for dealing with the factors influencing the training programs effectiveness and to define the strategies to treat the training programs dimensions.
The purpose of this study was to know the impact of strategic
planning on raising the performance level of the organization from
the point of view of the administrators in Syrian
Telecommunications Company, it was used the statistical program
(spssv20) for hypotheses testing and analyze of the results of the
study sample, which consists of 133 Administrative.
The aim of this study is to measure the quality of the service provided by the Syrian
Telecommunications Company from customers’ point of view. Tishreen Telephone
Exchange in Lattakia was examined using the SERVQUAL standard which is modified by
a
dding two dimensions; network quality and communication.
The study shows the process of measuring the quality of provided fixed telephone services
in terms of difference between what customers expect and what they actually receive. The
data was collected using a questionnaire designed by Parasuraman and others. 200
questionnaires were randomly distributed to the company's customers.
The results of the study indicate that there is a gap in all dimensions (Tangibility,
reliability, responsiveness, assurance, empathy, network quality and communication) and
that customers' expectations exceed what the company actually provide. The study
concluded with some recommendations including the necessity of improving the quality of
service, training the staff and adopting quality as a basic standard for work.
The study aims to determine the relationship between the job stress and the task
performance of employees in the university hospitals, and determine the appropriate
strategies to reduce the job stress. The study was applied on a sample of 181 worke
rs in
Higher Education hospitals (Al-Assad University Hospital, Obstetrics and Gynecology
Hospital) in Damascus city.
Data were collected through using a questionnaire to measure the stress job and the
task performance for the employees in the sample of the study. Analysis (Importance-
Performance) was used to answer the questions of the study.
The study gives us the following results:
1. The factors (such as gender, type of work, the nature of work, age, number of
years of experience and educational qualification) have a big effect at the stress job for the
workers in the university hospitals.
2. Marital status (single or married) of the Researched workers does not have any
effect at the stress job for the workers in the university hospitals.
3. There is a positive correlation between the level of the task performance of the
worker and the level of the stress job that caused by the following factors (Command and
Control, Influence on Decisions and Clarity of the Role).
4. There is a negative correlation between the level of the task performance of the
worker and the level of the stress job that caused by the following factors (role conflict,
requirements and workload).
5. Enable of the subordinates to participate on the meetings that related to
developing the job, as well as involving them in decisions that effect on their work and
tasks.
تهدف هذه الدراسة إلى تقييم أثر التخاصية في الأداء المالي لشركة البوتاس العربية من خلال
تحليل القرارات و النتائج المالية التي اتخذتها و حققتها في مرحلتي ما بعد التخاصية و ما قبلها
و مقارنتها مع البعض البعض وفقًا لمنهجية الزوج المتطابق. و على ضوء طبي
عة التغيرات
الناجمة عن المقارنة بينهما يتم التأكد من مدى سلامة العلاقة بين كل من القرارات المالية
(التمويلية و الاستثمارية) و النتائج المالية المترتبة عليها (السيولة و الربحية) و من ثم تحديد
مدى قدرة التخاصية على تحقيق الأهداف المالية للشركة و المتمثلة حصرًا وفقًا لقانون
التخاصية في رفع الكفاءة و زيادة الإنتاجية.
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