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Knowledge management and its impact on the performance level of Syrian telecom companies

إدارة المعرفة وأثرها على مستوى أداء شركات الاتصالات السورية

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 Publication date 2018
  fields Libraries
and research's language is العربية
 Created by Shamra Editor




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The study deals with knowledge management and its impact on the performance level of Syrian telecommunications companies, where it dealt with the subject of the application of knowledge management in the Syrian Telecom Company and Syriatel in terms of concept, importance, objectives, forms of knowledge management and its sources, and then the principles and justifications of knowledge management.



References used
ناصر , أكرم (2006) - " نظم إدارة المعرفة ودورها في تفعيل عملية البحث والتطوير " - دمشق : مركز الدراسات والبحوث العلمية
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هدفت الد ا رسة إلى معرفة الآتي: -1 درجة تطبيق التوجه نحو العملاء في شركات الاتصالات السورية؟ -2 درجة تطبيق التوجه نحو المنافسين في شركات الاتصالات السورية؟ -3 درجة تطبيق التوجه نحو الإبداع في شركات الاتصالات السورية؟ -4 درجة تطبيق التوجه نحو التك نولوجيا في شركات الاتصالات السورية؟ -5 واقع صنع القرارات في شركات الاتصالات السورية؟ -6 أثر أبعاد التوجه الاستراتيجي على صناعة القرارات في شركات الاتصالات السورية؟ -7 دلالة الفروق في أبعاد التوجه الاستراتيجي وفق متغير المستوى الإداري . -8 دلالة الفروق في عملية صناعة القرارات وفق متغير المستوى الإداري .
تهدف الدراسة إلى ايضاح أثر الإدارة و عناصر الادارة الناجحة للمعرفة و علاقتها بتميز الأداء في شركات تكنولوجيا المعلومات و الاتصالات العاملة في سوريا, حيث تعتبر إدارة المعرفة في الشركات العالمية مفتاح النجاح ضمن إقتصاد قائم على المعرفة فهي الوسيلة الو حيدة التي تؤمن بقاء و استقرار و نمو هذه الشركات, بالعودة للدراسات السابقة نجد هناك دراسات تمت لتحديد عوامل نجاح ادارة المعرفة و اصطلح على تسميتها بعوامل النجاح الحرجة لإدارة المعرفة, لذلك قمنا بهذه الدراسة الميدانية لمعرفة الى اي مدى يتم تطبيق هذه العوامل ضمن الشركات السورية و ما تاثير هذه العوامل على الأداء التنظيمي.
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