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The role of technical, human and regulatory abilities in adapting decision support systems in the banking sector A survey study in the Syrian Coast Banks"

دور الإمكانات الفنيّة و البشريّة و التّنظيميّة في تبنّي نظم دعم القرار في القطّاع المصرفي (دراسة مسحيّة على المصارف في السّاحل السّوري)

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 Publication date 2016
and research's language is العربية
 Created by Shamra Editor




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The study aimed to identify the relationship between the technical, human, and regulatory abilities, and the adoption of decision support system in the Syrian Coast Banks. The researcher used the comprehensive inventory of all the banks in the Syrian Coast style, and relied on a questionnaire for data collection, where she distributed (118) to identify a sample of workers in the studied banks. The study concluded that the technical, human and regulatory abilities, have a role on the adoption of decision support system in the Syrian Coast Banks, and the most important result was that the banks own human capital is able to adopt a decision support systems. Then some of the recommendations show up for successful adoption of decision support systems and most important are: increased interest in available regulatory abilities through the necessity of a separate unit for decision support systems directly linked to the senior management at the banks in the Syrian Coast, and let the organizational structure to flow the information easily between different departments, greater attention to human abilities available to use the decision support systems like: provision of specialized training programs for workers to use decision support system software.


Artificial intelligence review:
Research summary
هدفت الدراسة إلى التعرف على العلاقة بين الإمكانات الفنية، البشرية، والتنظيمية من جهة، وتبني نظم دعم القرار في المصارف في الساحل السوري من جهة أخرى. استخدمت الباحثة أسلوب الحصر الشامل لكافة المصارف في الساحل السوري، واعتمدت في جمع البيانات على الاستبيان، حيث تم توزيع 142 استبانة على عينة من العاملين في المصارف المدروسة، وكان صالحاً منها للتحليل 118 استبانة. خلصت الدراسة إلى أن للإمكانات الفنية، والتنظيمية المتاحة دور في تبني نظم دعم القرار في المصارف في الساحل السوري، حيث كانت النتيجة الرئيسة الأهم هي امتلاك المصارف لرأس مال بشري قادر على تبني نظم دعم القرار. تم عرض بعض التوصيات للتبني الناجح لنظم دعم القرار، من أهمها: زيادة الاهتمام بالإمكانات التنظيمية المتاحة من خلال ضرورة وجود وحدة مستقلة لنظم دعم القرار تتبع مباشرة للإدارة العليا في المصارف في الساحل السوري، والسماح للهيكل التنظيمي بتدفق المعلومات بسهولة بين الأقسام المختلفة، وزيادة الاهتمام بالإمكانات البشرية المتاحة لاستخدام نظم دعم القرار كتوفير برامج تدريبية متخصصة للعاملين على استخدام برامج نظم دعم القرار.
Critical review
دراسة نقدية: تعد الدراسة خطوة مهمة في فهم العلاقة بين الإمكانات المختلفة وتبني نظم دعم القرار في المصارف. ومع ذلك، يمكن القول أن هناك بعض النقاط التي قد تحتاج إلى تحسين. أولاً، قد يكون من الأفضل توسيع نطاق الدراسة لتشمل مناطق أخرى في سوريا للحصول على صورة أشمل. ثانياً، يمكن أن تكون العينة المستخدمة أكبر وأكثر تنوعاً لضمان تمثيل أفضل للواقع. ثالثاً، يمكن تعزيز الدراسة بإضافة مقابلات نوعية مع مدراء المصارف لفهم العوائق والتحديات بشكل أعمق. وأخيراً، قد يكون من المفيد تقديم تحليل مقارن مع دول أخرى للاستفادة من تجاربهم في تبني نظم دعم القرار.
Questions related to the research
  1. ما هي الأهداف الرئيسية للدراسة؟

    هدفت الدراسة إلى التعرف على تأثير الإمكانات الفنية، البشرية، والتنظيمية على تبني نظم دعم القرار في المصارف في الساحل السوري، وتحديد معوقات تبني هذه النظم.

  2. ما هي أهم النتائج التي توصلت إليها الدراسة؟

    توصلت الدراسة إلى أن الإمكانات الفنية والتنظيمية المتاحة لها دور هام في تبني نظم دعم القرار في المصارف، وأن رأس المال البشري المتوفر قادر على تبني هذه النظم.

  3. ما هي التوصيات التي قدمتها الدراسة لتبني نظم دعم القرار؟

    أوصت الدراسة بزيادة الاهتمام بالإمكانات التنظيمية من خلال وجود وحدة مستقلة لنظم دعم القرار تتبع للإدارة العليا، وتسهيل تدفق المعلومات بين الأقسام، وتوفير برامج تدريبية متخصصة للعاملين.

  4. ما هي المنهجية التي اعتمدتها الباحثة في جمع البيانات؟

    اعتمدت الباحثة على المنهج الوصفي واستخدام استبيان لجمع البيانات، حيث تم توزيع 142 استبانة على العاملين في المصارف المدروسة، وتم تحليل البيانات باستخدام برنامج SPSS.


References used
ALVESSON, M; SKOLDBERG, K. Reflexive Methodology-New vistas for qualitative research. London: SAGE Publications Inc, N. 2, 2009, 117-132
GAO, J; ZHAO, Y. Decision Support System–Research On The Application Of DSS In CHIN'S Banks. Master thesis. School of Business and Informatics, University of Boras: China, 2011
BHATIA, A. A Frame Work for Decision Support System for the Banking Sector An Empirical Study of State Bank of Patiala. Tech. Appl, N. 2 , 2011, 1368 -1378
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