Endowing a task-oriented dialogue system with adaptiveness to user personality can greatly help improve the performance of a dialogue task. However, such a dialogue system can be practically challenging to implement, because it is unclear how user pe
rsonality influences dialogue task performance. To explore the relationship between user personality and dialogue task performance, we enrolled participants via crowdsourcing to first answer specified personality questionnaires and then chat with a dialogue system to accomplish assigned tasks. A rule-based dialogue system on the prevalent Multi-Domain Wizard-of-Oz (MultiWOZ) task was used. A total of 211 participants' personalities and their 633 dialogues were collected and analyzed. The results revealed that sociable and extroverted people tended to fail the task, whereas neurotic people were more likely to succeed. We extracted features related to user dialogue behaviors and performed further analysis to determine which kind of behavior influences task performance. As a result, we identified that average utterance length and slots per utterance are the key features of dialogue behavior that are highly correlated with both task performance and user personality.
Personas are useful for dialogue response prediction. However, the personas used in current studies are pre-defined and hard to obtain before a conversation. To tackle this issue, we study a new task, named Speaker Persona Detection (SPD), which aims
to detect speaker personas based on the plain conversational text. In this task, a best-matched persona is searched out from candidates given the conversational text. This is a many-to-many semantic matching task because both contexts and personas in SPD are composed of multiple sentences. The long-term dependency and the dynamic redundancy among these sentences increase the difficulty of this task. We build a dataset for SPD, dubbed as Persona Match on Persona-Chat (PMPC). Furthermore, we evaluate several baseline models and propose utterance-to-profile (U2P) matching networks for this task. The U2P models operate at a fine granularity which treat both contexts and personas as sets of multiple sequences. Then, each sequence pair is scored and an interpretable overall score is obtained for a context-persona pair through aggregation. Evaluation results show that the U2P models outperform their baseline counterparts significantly.
Personalized dialogue systems are an essential step toward better human-machine interaction. Existing personalized dialogue agents rely on properly designed conversational datasets, which are mostly monolingual (e.g., English), which greatly limits t
he usage of conversational agents in other languages. In this paper, we propose a multi-lingual extension of Persona-Chat, namely XPersona. Our dataset includes persona conversations in six different languages other than English for evaluating multilingual personalized agents. We experiment with both multilingual and cross-lingual trained baselines and evaluate them against monolingual and translation-pipeline models using both automatic and human evaluation. Experimental results show that the multilingual trained models outperform the translation pipeline and that they are on par with the monolingual models, with the advantage of having a single model across multiple languages. On the other hand, the state-of-the-art cross-lingual trained models achieve inferior performance to the other models, showing that cross-lingual conversation modeling is a challenging task. We hope that our dataset and baselines will accelerate research in multilingual dialogue systems.
In recent years, a number of studies have used linear models for personality prediction based on text. In this paper, we empirically analyze and compare the lexical signals captured in such models. We identify lexical cues for each dimension of the M
BTI personality scheme in several different ways, considering different datasets, feature sets, and learning algorithms. We conduct a series of correlation analyses between the resulting MBTI data and explore their connection to other signals, such as for Big-5 traits, emotion, sentiment, age, and gender. The analysis shows intriguing correlation patterns between different personality dimensions and other traits, and also provides evidence for the robustness of the data.
Authors of text tend to predominantly use a single sense for a lemma that can differ among different authors. This might not be captured with an author-agnostic word sense disambiguation (WSD) model that was trained on multiple authors. Our work find
s that WordNet's first senses, the predominant senses of our dataset's genre, and the predominant senses of an author can all be different and therefore, author-agnostic models could perform well over the entire dataset, but poorly on individual authors. In this work, we explore methods for personalizing WSD models by tailoring existing state-of-the-art models toward an individual by exploiting the author's sense distributions. We propose a novel WSD dataset and show that personalizing a WSD system with knowledge of an author's sense distributions or predominant senses can greatly increase its performance.
This paper reviews and summarizes human evaluation practices described in 97 style transfer papers with respect to three main evaluation aspects: style transfer, meaning preservation, and fluency. In principle, evaluations by human raters should be t
he most reliable. However, in style transfer papers, we find that protocols for human evaluations are often underspecified and not standardized, which hampers the reproducibility of research in this field and progress toward better human and automatic evaluation methods.
Personalized response generation is essential for more human-like conversations. However, how to model user personalization information with no explicit user persona descriptions or demographics still remains under-investigated. To tackle the data sp
arsity problem and the huge number of users, we utilize tensor factorization to model users' personalization information with their posting histories. Specifically, we introduce the personalized response embedding for all question-user pairs and form them into a three-mode tensor, decomposed by Tucker decomposition. The personalized response embedding is fed to either the decoder of an LSTM-based Seq2Seq model or a transformer language model to help generate more personalized responses. To evaluate how personalized the generated responses are, we further propose a novel ranking-based metric called Per-Hits@k which measures how likely are the generated responses come from the corresponding users. Results on a large-scale conversation dataset show that our proposed tensor factorization based models generate more personalized and higher quality responses compared to baselines.
Social chatbots have gained immense popularity, and their appeal lies not just in their capacity to respond to the diverse requests from users, but also in the ability to develop an emotional connection with users. To further develop and promote soci
al chatbots, we need to concentrate on increasing user interaction and take into account both the intellectual and emotional quotient in the conversational agents. Therefore, in this work, we propose the task of sentiment aware emotion controlled personalized dialogue generation giving the machine the capability to respond emotionally and in accordance with the persona of the user. As sentiment and emotions are highly co-related, we use the sentiment knowledge of the previous utterance to generate the correct emotional response in accordance with the user persona. We design a Transformer based Dialogue Generation framework, that generates responses that are sensitive to the emotion of the user and corresponds to the persona and sentiment as well. Moreover, the persona information is encoded by a different Transformer encoder, along with the dialogue history, is fed to the decoder for generating responses. We annotate the PersonaChat dataset with sentiment information to improve the response quality. Experimental results on the PersonaChat dataset show that the proposed framework significantly outperforms the existing baselines, thereby generating personalized emotional responses in accordance with the sentiment that provides better emotional connection and user satisfaction as desired in a social chatbot.
We curated WikiPII, an automatically labeled dataset composed of Wikipedia biography pages, annotated for personal information extraction. Although automatic annotation can lead to a high degree of label noise, it is an inexpensive process and can ge
nerate large volumes of annotated documents. We trained a BERT-based NER model with WikiPII and showed that with an adequately large training dataset, the model can significantly decrease the cost of manual information extraction, despite the high level of label noise. In a similar approach, organizations can leverage text mining techniques to create customized annotated datasets from their historical data without sharing the raw data for human annotation. Also, we explore collaborative training of NER models through federated learning when the annotation is noisy. Our results suggest that depending on the level of trust to the ML operator and the volume of the available data, distributed training can be an effective way of training a personal information identifier in a privacy-preserved manner. Research material is available at https://github.com/ratmcu/wikipiifed.
Personality and demographics are important variables in social sciences and computational sociolinguistics. However, datasets with both personality and demographic labels are scarce. To address this, we present PANDORA, the first dataset of Reddit co
mments of 10k users partially labeled with three personality models and demographics (age, gender, and location), including 1.6k users labeled with the well-established Big 5 personality model. We showcase the usefulness of this dataset on three experiments, where we leverage the more readily available data from other personality models to predict the Big 5 traits, analyze gender classification biases arising from psycho-demographic variables, and carry out a confirmatory and exploratory analysis based on psychological theories. Finally, we present benchmark prediction models for all personality and demographic variables.
