With the rapid increase in the volume of dialogue data from daily life, there is a growing demand for dialogue summarization. Unfortunately, training a large summarization model is generally infeasible due to the inadequacy of dialogue data with anno
tated summaries. Most existing works for low-resource dialogue summarization directly pretrain models in other domains, e.g., the news domain, but they generally neglect the huge difference between dialogues and conventional articles. To bridge the gap between out-of-domain pretraining and in-domain fine-tuning, in this work, we propose a multi-source pretraining paradigm to better leverage the external summary data. Specifically, we exploit large-scale in-domain non-summary data to separately pretrain the dialogue encoder and the summary decoder. The combined encoder-decoder model is then pretrained on the out-of-domain summary data using adversarial critics, aiming to facilitate domain-agnostic summarization. The experimental results on two public datasets show that with only limited training data, our approach achieves competitive performance and generalizes well in different dialogue scenarios.
In a typical customer service chat scenario, customers contact a support center to ask for help or raise complaints, and human agents try to solve the issues. In most cases, at the end of the conversation, agents are asked to write a short summary em
phasizing the problem and the proposed solution, usually for the benefit of other agents that may have to deal with the same customer or issue. The goal of the present article is advancing the automation of this task. We introduce the first large scale, high quality, customer care dialog summarization dataset with close to 6500 human annotated summaries. The data is based on real-world customer support dialogs and includes both extractive and abstractive summaries. We also introduce a new unsupervised, extractive summarization method specific to dialogs.
With the explosive growth of livestream broadcasting, there is an urgent need for new summarization technology that enables us to create a preview of streamed content and tap into this wealth of knowledge. However, the problem is nontrivial due to th
e informal nature of spoken language. Further, there has been a shortage of annotated datasets that are necessary for transcript summarization. In this paper, we present StreamHover, a framework for annotating and summarizing livestream transcripts. With a total of over 500 hours of videos annotated with both extractive and abstractive summaries, our benchmark dataset is significantly larger than currently existing annotated corpora. We explore a neural extractive summarization model that leverages vector-quantized variational autoencoder to learn latent vector representations of spoken utterances and identify salient utterances from the transcripts to form summaries. We show that our model generalizes better and improves performance over strong baselines. The results of this study provide an avenue for future research to improve summarization solutions for efficient browsing of livestreams.
Relevance in summarization is typically de- fined based on textual information alone, without incorporating insights about a particular decision. As a result, to support risk analysis of pancreatic cancer, summaries of medical notes may include irrel
evant information such as a knee injury. We propose a novel problem, decision-focused summarization, where the goal is to summarize relevant information for a decision. We leverage a predictive model that makes the decision based on the full text to provide valuable insights on how a decision can be inferred from text. To build a summary, we then select representative sentences that lead to similar model decisions as using the full text while accounting for textual non-redundancy. To evaluate our method (DecSum), we build a testbed where the task is to summarize the first ten reviews of a restaurant in support of predicting its future rating on Yelp. DecSum substantially outperforms text-only summarization methods and model-based explanation methods in decision faithfulness and representativeness. We further demonstrate that DecSum is the only method that enables humans to outperform random chance in predicting which restaurant will be better rated in the future.
Summarization systems are ultimately evaluated by human annotators and raters. Usually, annotators and raters do not reflect the demographics of end users, but are recruited through student populations or crowdsourcing platforms with skewed demograph
ics. For two different evaluation scenarios -- evaluation against gold summaries and system output ratings -- we show that summary evaluation is sensitive to protected attributes. This can severely bias system development and evaluation, leading us to build models that cater for some groups rather than others.
In this paper, we study the abstractive sentence summarization. There are two essential information features that can influence the quality of news summarization, which are topic keywords and the knowledge structure of the news text. Besides, the exi
sting knowledge encoder has poor performance on sparse sentence knowledge structure. Considering these, we propose KAS, a novel Knowledge and Keywords Augmented Abstractive Sentence Summarization framework. Tri-encoders are utilized to integrate contexts of original text, knowledge structure and keywords topic simultaneously, with a special linearized knowledge structure. Automatic and human evaluations demonstrate that KAS achieves the best performances.
Abstractive summarization models heavily rely on copy mechanisms, such as the pointer network or attention, to achieve good performance, measured by textual overlap with reference summaries. As a result, the generated summaries stay close to the form
ulations in the source document. We propose the *sentence planner* model to generate more abstractive summaries. It includes a hierarchical decoder that first generates a representation for the next summary sentence, and then conditions the word generator on this representation. Our generated summaries are more abstractive and at the same time achieve high ROUGE scores when compared to human reference summaries. We verify the effectiveness of our design decisions with extensive evaluations.
Dialogue summarization has drawn much attention recently. Especially in the customer service domain, agents could use dialogue summaries to help boost their works by quickly knowing customer's issues and service progress. These applications require s
ummaries to contain the perspective of a single speaker and have a clear topic flow structure, while neither are available in existing datasets. Therefore, in this paper, we introduce a novel Chinese dataset for Customer Service Dialogue Summarization (CSDS). CSDS improves the abstractive summaries in two aspects: (1) In addition to the overall summary for the whole dialogue, role-oriented summaries are also provided to acquire different speakers' viewpoints. (2) All the summaries sum up each topic separately, thus containing the topic-level structure of the dialogue. We define tasks in CSDS as generating the overall summary and different role-oriented summaries for a given dialogue. Next, we compare various summarization methods on CSDS, and experiment results show that existing methods are prone to generate redundant and incoherent summaries. Besides, the performance becomes much worse when analyzing the performance on role-oriented summaries and topic structures. We hope that this study could benchmark Chinese dialogue summarization and benefit further studies.
Neural abstractive summarization systems have gained significant progress in recent years. However, abstractive summarization often produce inconsisitent statements or false facts. How to automatically generate highly abstract yet factually correct s
ummaries? In this paper, we proposed an efficient weak-supervised adversarial data augmentation approach to form the factual consistency dataset. Based on the artificial dataset, we train an evaluation model that can not only make accurate and robust factual consistency discrimination but is also capable of making interpretable factual errors tracing by backpropagated gradient distribution on token embeddings. Experiments and analysis conduct on public annotated summarization and factual consistency datasets demonstrate our approach effective and reasonable.
A crucial difference between single- and multi-document summarization is how salient content manifests itself in the document(s). While such content may appear at the beginning of a single document, essential information is frequently reiterated in a
set of documents related to a particular topic, resulting in an endorsement effect that increases information salience. In this paper, we model the cross-document endorsement effect and its utilization in multiple document summarization. Our method generates a synopsis from each document, which serves as an endorser to identify salient content from other documents. Strongly endorsed text segments are used to enrich a neural encoder-decoder model to consolidate them into an abstractive summary. The method has a great potential to learn from fewer examples to identify salient content, which alleviates the need for costly retraining when the set of documents is dynamically adjusted. Through extensive experiments on benchmark multi-document summarization datasets, we demonstrate the effectiveness of our proposed method over strong published baselines. Finally, we shed light on future research directions and discuss broader challenges of this task using a case study.
