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The role of marketing intelligence in creating competitive vigilance. (A comparative study between the branches of the commercial bank and branches of Bemo Bank in the Syrian coast.)

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 Publication date 2019
  fields Economy
and research's language is العربية
 Created by امانة التحرير مجلة جامعة تشرين




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Research summary
تهدف هذه الدراسة إلى استكشاف دور الاستخبارات التسويقية في تحقيق اليقظة التنافسية في فروع المصرف التجاري وبنك بيمو في الساحل السوري. اعتمدت الباحثة على المنهج الوصفي واستخدمت استبانة لجمع البيانات من 79 موظفاً، حيث تم استرجاع 66 استبانة صالحة للتحليل. استخدمت الدراسة مقياس ليكرت الخماسي لتحليل البيانات، وتم التحقق من صدق وثبات الاستبانة باستخدام أدوات إحصائية متنوعة. توصلت الدراسة إلى وجود علاقة ذات دلالة إحصائية بين الاستخبارات التسويقية وقدرتها على تحقيق اليقظة التنافسية، وكذلك بين دراسة موقع ومكانة المنافس ودراسة المستهلكين وبين تحقيق اليقظة التنافسية. وأوصت الدراسة بضرورة تعزيز الوعي بأهمية الاستخبارات التسويقية بين الموظفين وتبنيها كاستراتيجية عمل، بالإضافة إلى إجراء أبحاث مستقبلية في قطاعات إنتاجية لتأكيد هذه النتائج.
Critical review
دراسة نقدية: على الرغم من أن الدراسة قدمت إسهاماً مهماً في فهم دور الاستخبارات التسويقية في تحقيق اليقظة التنافسية، إلا أنها اعتمدت بشكل كبير على البيانات المستمدة من استبانة، مما قد يحد من شمولية النتائج. كما أن العينة المستخدمة قد تكون غير كافية لتمثيل جميع فروع المصرفين في الساحل السوري. كان من الأفضل تضمين مقابلات نوعية مع المديرين لفهم أعمق للتحديات والفرص المتعلقة بالاستخبارات التسويقية. بالإضافة إلى ذلك، كان من الممكن توسيع نطاق الدراسة لتشمل قطاعات أخرى غير المصرفية لتقديم صورة أكثر شمولية.
Questions related to the research
  1. ما هو الهدف الرئيسي من الدراسة؟

    الهدف الرئيسي من الدراسة هو استكشاف دور الاستخبارات التسويقية في تحقيق اليقظة التنافسية في فروع المصرف التجاري وبنك بيمو في الساحل السوري.

  2. ما هي الأدوات الإحصائية التي استخدمت في تحليل البيانات؟

    استخدمت الدراسة مقياس ليكرت الخماسي وأدوات إحصائية متنوعة مثل معامل الارتباط وتحليل التباين واختبار الصدق والثبات باستخدام برنامج SPSS.

  3. ما هي النتائج الرئيسية التي توصلت إليها الدراسة؟

    توصلت الدراسة إلى وجود علاقة ذات دلالة إحصائية بين الاستخبارات التسويقية وقدرتها على تحقيق اليقظة التنافسية، وكذلك بين دراسة موقع ومكانة المنافس ودراسة المستهلكين وبين تحقيق اليقظة التنافسية.

  4. ما هي التوصيات التي قدمتها الدراسة؟

    أوصت الدراسة بضرورة تعزيز الوعي بأهمية الاستخبارات التسويقية بين الموظفين وتبنيها كاستراتيجية عمل، بالإضافة إلى إجراء أبحاث مستقبلية في قطاعات إنتاجية لتأكيد هذه النتائج.


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This paper deals with the role of marketing in the banking system to increase the competitiveness of the Syrian commercial banks through the study of the relationship between each of the (banking services, pricing, promotion and distribution) and inc reasing the competitiveness of these banks. As well as the study of the difference between the commercial banks in the public and private use of the elements of the marketing mix banking. The research on the descriptive approach, and included the research community all employees in commercial banks, public and private in the Syrian coast, totaling (527) factor, were distributed (222) identification of the workers have been identified using the law of the sample statistical re-ones (204) questionnaire response rate (91.89%), and the questionnaires were distributed between the (129) questionnaire for public banks, and (75) the identification of the private banks. And using appropriate statistical methods was reached the following results: There is a direct correlation and acceptable significant correlation between the use of a combination of banking services in the commercial banks and their ability to compete in the banking market. The existence of a positive relationship and a weak significant differences between the use of each of (the pricing of banking services, the promotion of banking services, distribution services, banking) in commercial banks and their ability to compete in the banking market.The lack of significant differences between public and private banks in the use of the elements of the marketing mix banking (banking services, pricing, promotion, distribution) to enhance their competitiveness in the banking market.
Loan portfolios occupies an important position within the balance sheet of commercial banks, considering that the efforts and decisions of management aim primarily at building a good loan portfolios, that achieve high returns for banks at the lowest levels of risks. The research aims to assess the extent of compliance to the theoretical, scientific and practical principles in the composition of loan portfolios of the public and private commercial banks in the Syrian Coast: the principle of diversification; principle of relevance ;the criteria for granting credit; and Advanced Capital Adequacy Framework–Basel II. The research aims to draw important conclusions and recommendations to help Syrian commercial banks(public and private) in reducing credit risk.
The Syrian banking sector has achieved profits during the Syrian crisis, the bulk of it is due to the revaluation of foreign currencies into SYP using the new exchange rates. The process of identifying growth requires monitor the development of many of the basic elements of the Bank's work, So we can say that Since the beginning of the crisis so far, based on the annual reports of Syrian banks, the banking sector did not achieve any real growth.That is normal causeThe country is going through one of its most difficult times, making the economic wheel descend significantly. The research aims to study the development of innovations in banking service and their impact on marketing performance.To achieve this, the researcher used the model of six dimensions of innovation services to assess marketing performance, and has been formulated three main hypotheses were tested by Statistical Package for Social Sciences SPSS V (23) to reach the researcher to several conclusions, including: Bank Bemo outperform the Commercial Bank of Syria in the degree of innovation strategy adopted during the crisis, and there is no significant relationship between innovationin services and marketing performance.so,the researcher has proposed to study the opportunities which are created by the crisis through analyzing the internal and external environment of banks, relying on innovation activities as a strategy for optimization investment and long-term growth.
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