Emotion inference in multi-turn conversations aims to predict the participant's emotion in the next upcoming turn without knowing the participant's response yet, and is a necessary step for applications such as dialogue planning. However, it is a sev
ere challenge to perceive and reason about the future feelings of participants, due to the lack of utterance information from the future. Moreover, it is crucial for emotion inference to capture the characteristics of emotional propagation in conversations, such as persistence and contagiousness. In this study, we focus on investigating the task of emotion inference in multi-turn conversations by modeling the propagation of emotional states among participants in the conversation history, and propose an addressee-aware module to automatically learn whether the participant keeps the historical emotional state or is affected by others in the next upcoming turn. In addition, we propose an ensemble strategy to further enhance the model performance. Empirical studies on three different benchmark conversation datasets demonstrate the effectiveness of the proposed model over several strong baselines.
We present a model to predict fine-grained emotions along the continuous dimensions of valence, arousal, and dominance (VAD) with a corpus with categorical emotion annotations. Our model is trained by minimizing the EMD (Earth Mover's Distance) loss
between the predicted VAD score distribution and the categorical emotion distributions sorted along VAD, and it can simultaneously classify the emotion categories and predict the VAD scores for a given sentence. We use pre-trained RoBERTa-Large and fine-tune on three different corpora with categorical labels and evaluate on EmoBank corpus with VAD scores. We show that our approach reaches comparable performance to that of the state-of-the-art classifiers in categorical emotion classification and shows significant positive correlations with the ground truth VAD scores. Also, further training with supervision of VAD labels leads to improved performance especially when dataset is small. We also present examples of predictions of appropriate emotion words that are not part of the original annotations.
Several recent studies on dyadic human-human interactions have been done on conversations without specific business objectives. However, many companies might benefit from studies dedicated to more precise environments such as after sales services or
customer satisfaction surveys. In this work, we place ourselves in the scope of a live chat customer service in which we want to detect emotions and their evolution in the conversation flow. This context leads to multiple challenges that range from exploiting restricted, small and mostly unlabeled datasets to finding and adapting methods for such context. We tackle these challenges by using Few-Shot Learning while making the hypothesis it can serve conversational emotion classification for different languages and sparse labels. We contribute by proposing a variation of Prototypical Networks for sequence labeling in conversation that we name ProtoSeq. We test this method on two datasets with different languages: daily conversations in English and customer service chat conversations in French. When applied to emotion classification in conversations, our method proved to be competitive even when compared to other ones.
Conversational Emotion Recognition (CER) is a task to predict the emotion of an utterance in the context of a conversation. Although modeling the conversational context and interactions between speakers has been studied broadly, it is important to co
nsider the speaker's psychological state, which controls the action and intention of the speaker. The state-of-the-art method introduces CommonSense Knowledge (CSK) to model psychological states in a sequential way (forwards and backwards). However, it ignores the structural psychological interactions between utterances. In this paper, we propose a pSychological-Knowledge-Aware Interaction Graph (SKAIG). In the locally connected graph, the targeted utterance will be enhanced with the information of action inferred from the past context and intention implied by the future context. The utterance is self-connected to consider the present effect from itself. Furthermore, we utilize CSK to enrich edges with knowledge representations and process the SKAIG with a graph transformer. Our method achieves state-of-the-art and competitive performance on four popular CER datasets.
Current approaches to empathetic response generation focus on learning a model to predict an emotion label and generate a response based on this label and have achieved promising results. However, the emotion cause, an essential factor for empathetic
responding, is ignored. The emotion cause is a stimulus for human emotions. Recognizing the emotion cause is helpful to better understand human emotions so as to generate more empathetic responses. To this end, we propose a novel framework that improves empathetic response generation by recognizing emotion cause in conversations. Specifically, an emotion reasoner is designed to predict a context emotion label and a sequence of emotion cause-oriented labels, which indicate whether the word is related to the emotion cause. Then we devise both hard and soft gated attention mechanisms to incorporate the emotion cause into response generation. Experiments show that incorporating emotion cause information improves the performance of the model on both emotion recognition and response generation.
Identifying emotions from text is crucial for a variety of real world tasks. We consider the two largest now-available corpora for emotion classification: GoEmotions, with 58k messages labelled by readers, and Vent, with 33M writer-labelled messages.
We design a benchmark and evaluate several feature spaces and learning algorithms, including two simple yet novel models on top of BERT that outperform previous strong baselines on GoEmotions. Through an experiment with human participants, we also analyze the differences between how writers express emotions and how readers perceive them. Our results suggest that emotions expressed by writers are harder to identify than emotions that readers perceive. We share a public web interface for researchers to explore our models.
Due to the popularity of intelligent dialogue assistant services, speech emotion recognition has become more and more important. In the communication between humans and machines, emotion recognition and emotion analysis can enhance the interaction be
tween machines and humans. This study uses the CNN+LSTM model to implement speech emotion recognition (SER) processing and prediction. From the experimental results, it is known that using the CNN+LSTM model achieves better performance than using the traditional NN model.
In Romanian language there are some resources for automatic text comprehension, but for Emotion Detection, not lexicon-based, there are none. To cover this gap, we extracted data from Twitter and created the first dataset containing tweets annotated
with five types of emotions: joy, fear, sadness, anger and neutral, with the intent of being used for opinion mining and analysis tasks. In this article we present some features of our novel dataset, and create a benchmark to achieve the first supervised machine learning model for automatic Emotion Detection in Romanian short texts. We investigate the performance of four classical machine learning models: Multinomial Naive Bayes, Logistic Regression, Support Vector Classification and Linear Support Vector Classification. We also investigate more modern approaches like fastText, which makes use of subword information. Lastly, we fine-tune the Romanian BERT for text classification and our experiments show that the BERT-based model has the best performance for the task of Emotion Detection from Romanian tweets. Keywords: Emotion Detection, Twitter, Romanian, Supervised Machine Learning
There have been several attempts to create an accurate and thorough emotion lexicon in English, which identifies the emotional content of words. Of the several commonly used resources, the NRC emotion lexicon (Mohammad and Turney, 2013b) has received
the most attention due to its availability, size, and its choice of Plutchik's expressive 8-class emotion model. In this paper we identify a large number of troubling entries in the NRC lexicon, where words that should in most contexts be emotionally neutral, with no affect (e.g., lesbian', stone', mountain'), are associated with emotional labels that are inaccurate, nonsensical, pejorative, or, at best, highly contingent and context-dependent (e.g., lesbian' labeled as Disgust and Sadness, stone' as Anger, or mountain' as Anticipation). We describe a procedure for semi-automatically correcting these problems in the NRC, which includes disambiguating POS categories and aligning NRC entries with other emotion lexicons to infer the accuracy of labels. We demonstrate via an experimental benchmark that the quality of the resources is thus improved. We release the revised resource and our code to enable other researchers to reproduce and build upon results.
Social chatbots have gained immense popularity, and their appeal lies not just in their capacity to respond to the diverse requests from users, but also in the ability to develop an emotional connection with users. To further develop and promote soci
al chatbots, we need to concentrate on increasing user interaction and take into account both the intellectual and emotional quotient in the conversational agents. Therefore, in this work, we propose the task of sentiment aware emotion controlled personalized dialogue generation giving the machine the capability to respond emotionally and in accordance with the persona of the user. As sentiment and emotions are highly co-related, we use the sentiment knowledge of the previous utterance to generate the correct emotional response in accordance with the user persona. We design a Transformer based Dialogue Generation framework, that generates responses that are sensitive to the emotion of the user and corresponds to the persona and sentiment as well. Moreover, the persona information is encoded by a different Transformer encoder, along with the dialogue history, is fed to the decoder for generating responses. We annotate the PersonaChat dataset with sentiment information to improve the response quality. Experimental results on the PersonaChat dataset show that the proposed framework significantly outperforms the existing baselines, thereby generating personalized emotional responses in accordance with the sentiment that provides better emotional connection and user satisfaction as desired in a social chatbot.
