Dialogue summarization helps readers capture salient information from long conversations in meetings, interviews, and TV series. However, real-world dialogues pose a great challenge to current summarization models, as the dialogue length typically ex
ceeds the input limits imposed by recent transformer-based pre-trained models, and the interactive nature of dialogues makes relevant information more context-dependent and sparsely distributed than news articles. In this work, we perform a comprehensive study on long dialogue summarization by investigating three strategies to deal with the lengthy input problem and locate relevant information: (1) extended transformer models such as Longformer, (2) retrieve-then-summarize pipeline models with several dialogue utterance retrieval methods, and (3) hierarchical dialogue encoding models such as HMNet. Our experimental results on three long dialogue datasets (QMSum, MediaSum, SummScreen) show that the retrieve-then-summarize pipeline models yield the best performance. We also demonstrate that the summary quality can be further improved with a stronger retrieval model and pretraining on proper external summarization datasets.
With the rapid increase in the volume of dialogue data from daily life, there is a growing demand for dialogue summarization. Unfortunately, training a large summarization model is generally infeasible due to the inadequacy of dialogue data with anno
tated summaries. Most existing works for low-resource dialogue summarization directly pretrain models in other domains, e.g., the news domain, but they generally neglect the huge difference between dialogues and conventional articles. To bridge the gap between out-of-domain pretraining and in-domain fine-tuning, in this work, we propose a multi-source pretraining paradigm to better leverage the external summary data. Specifically, we exploit large-scale in-domain non-summary data to separately pretrain the dialogue encoder and the summary decoder. The combined encoder-decoder model is then pretrained on the out-of-domain summary data using adversarial critics, aiming to facilitate domain-agnostic summarization. The experimental results on two public datasets show that with only limited training data, our approach achieves competitive performance and generalizes well in different dialogue scenarios.
In this paper, we propose a controllable neural generation framework that can flexibly guide dialogue summarization with personal named entity planning. The conditional sequences are modulated to decide what types of information or what perspective t
o focus on when forming summaries to tackle the under-constrained problem in summarization tasks. This framework supports two types of use cases: (1) Comprehensive Perspective, which is a general-purpose case with no user-preference specified, considering summary points from all conversational interlocutors and all mentioned persons; (2) Focus Perspective, positioning the summary based on a user-specified personal named entity, which could be one of the interlocutors or one of the persons mentioned in the conversation. During training, we exploit occurrence planning of personal named entities and coreference information to improve temporal coherence and to minimize hallucination in neural generation. Experimental results show that our proposed framework generates fluent and factually consistent summaries under various planning controls using both objective metrics and human evaluations.
Dialogue summarization has drawn much attention recently. Especially in the customer service domain, agents could use dialogue summaries to help boost their works by quickly knowing customer's issues and service progress. These applications require s
ummaries to contain the perspective of a single speaker and have a clear topic flow structure, while neither are available in existing datasets. Therefore, in this paper, we introduce a novel Chinese dataset for Customer Service Dialogue Summarization (CSDS). CSDS improves the abstractive summaries in two aspects: (1) In addition to the overall summary for the whole dialogue, role-oriented summaries are also provided to acquire different speakers' viewpoints. (2) All the summaries sum up each topic separately, thus containing the topic-level structure of the dialogue. We define tasks in CSDS as generating the overall summary and different role-oriented summaries for a given dialogue. Next, we compare various summarization methods on CSDS, and experiment results show that existing methods are prone to generate redundant and incoherent summaries. Besides, the performance becomes much worse when analyzing the performance on role-oriented summaries and topic structures. We hope that this study could benchmark Chinese dialogue summarization and benefit further studies.
Dialogue summarization is a long-standing task in the field of NLP, and several data sets with dialogues and associated human-written summaries of different styles exist. However, it is unclear for which type of dialogue which type of summary is most
appropriate. For this reason, we apply a linguistic model of dialogue types to derive matching summary items and NLP tasks. This allows us to map existing dialogue summarization data sets into this model and identify gaps and potential directions for future work. As part of this process, we also provide an extensive overview of existing dialogue summarization data sets.
In this paper, we focus on improving the quality of the summary generated by neural abstractive dialogue summarization systems. Even though pre-trained language models generate well-constructed and promising results, it is still challenging to summar
ize the conversation of multiple participants since the summary should include a description of the overall situation and the actions of each speaker. This paper proposes self-supervised strategies for speaker-focused post-correction in abstractive dialogue summarization. Specifically, our model first discriminates which type of speaker correction is required in a draft summary and then generates a revised summary according to the required type. Experimental results show that our proposed method adequately corrects the draft summaries, and the revised summaries are significantly improved in both quantitative and qualitative evaluations.
Summarizing conversations via neural approaches has been gaining research traction lately, yet it is still challenging to obtain practical solutions. Examples of such challenges include unstructured information exchange in dialogues, informal interac
tions between speakers, and dynamic role changes of speakers as the dialogue evolves. Many of such challenges result in complex coreference links. Therefore, in this work, we investigate different approaches to explicitly incorporate coreference information in neural abstractive dialogue summarization models to tackle the aforementioned challenges. Experimental results show that the proposed approaches achieve state-of-the-art performance, implying it is useful to utilize coreference information in dialogue summarization. Evaluation results on factual correctness suggest such coreference-aware models are better at tracing the information flow among interlocutors and associating accurate status/actions with the corresponding interlocutors and person mentions.
