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Register a new userOpen-Domain Conversational Agents: Current Progress, Open Problems, and Future Directions
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Added by
Stephen Roller
Publication date
2020
fields
Informatics Engineering
and research's language is
English
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We present our view of what is necessary to build an engaging open-domain conversational agent: covering the qualities of such an agent, the pieces of the puzzle that have been built so far, and the gaping holes we have not filled yet. We present a biased view, focusing on work done by our own group, while citing related work in each area. In particular, we discuss in detail the properties of continual learning, providing engaging content, and being well-behaved -- and how to measure success in providing them. We end with a discussion of our experience and learnings, and our recommendations to the community.
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We introduce dodecaDialogue: a set of 12 tasks that measures if a conversational agent can communicate engagingly with personality and empathy, ask questions, answer questions by utilizing knowledge resources, discuss topics and situations, and perceive and converse about images. By multi-tasking on such a broad large-scale set of data, we hope to both move towards and measure progress in producing a single unified agent that can perceive, reason and converse with humans in an open-domain setting. We show that such multi-tasking improves over a BERT pre-trained baseline, largely due to multi-tasking with very large dialogue datasets in a similar domain, and that the multi-tasking in general provides gains to both text and image-based tasks using several metrics in both the fine-tune and task transfer settings. We obtain state-of-the-art results on many of the tasks, providing a strong baseline for this challenge.
In conversational machine reading, systems need to interpret natural language rules, answer high-level questions such as May I qualify for VA health care benefits?, and ask follow-up clarification questions whose answer is necessary to answer the original question. However, existing works assume the rule text is provided for each user question, which neglects the essential retrieval step in real scenarios. In this work, we propose and investigate an open-retrieval setting of conversational machine reading. In the open-retrieval setting, the relevant rule texts are unknown so that a system needs to retrieve question-relevant evidence from a collection of rule texts, and answer users high-level questions according to multiple retrieved rule texts in a conversational manner. We propose MUDERN, a Multi-passage Discourse-aware Entailment Reasoning Network which extracts conditions in the rule texts through discourse segmentation, conducts multi-passage entailment reasoning to answer user questions directly, or asks clarification follow-up questions to inquiry more information. On our created OR-ShARC dataset, MUDERN achieves the state-of-the-art performance, outperforming existing single-passage conversational machine reading models as well as a new multi-passage conversational machine reading baseline by a large margin. In addition, we conduct in-depth analyses to provide new insights into this new setting and our model.
Conversational machine reading (CMR) requires machines to communicate with humans through multi-turn interactions between two salient dialogue states of decision making and question generation processes. In open CMR settings, as the more realistic scenario, the retrieved background knowledge would be noisy, which results in severe challenges in the information transmission. Existing studies commonly train independent or pipeline systems for the two subtasks. However, those methods are trivial by using hard-label decisions to activate question generation, which eventually hinders the model performance. In this work, we propose an effective gating strategy by smoothing the two dialogue states in only one decoder and bridge decision making and question generation to provide a richer dialogue state reference. Experiments on the OR-ShARC dataset show the effectiveness of our method, which achieves new state-of-the-art results.
Many real-world open-domain conversation applications have specific goals to achieve during open-ended chats, such as recommendation, psychotherapy, education, etc. We study the problem of imposing conversational goals on open-domain chat agents. In particular, we want a conversational system to chat naturally with human and proactively guide the conversation to a designated target subject. The problem is challenging as no public data is available for learning such a target-guided strategy. We propose a structured approach that introduces coarse-grained keywords to control the intended content of system responses. We then attain smooth conversation transition through turn-level supervised learning, and drive the conversation towards the target with discourse-level constraints. We further derive a keyword-augmented conversation dataset for the study. Quantitative and human evaluations show our system can produce meaningful and effective conversations, significantly improving over other approaches.
Recent work in open-domain conversational agents has demonstrated that significant improvements in model engagingness and humanness metrics can be achieved via massive scaling in both pre-training data and model size (Adiwardana et al., 2020; Roller et al., 2020). However, if we want to build agents with human-like abilities, we must expand beyond handling just text. A particularly important topic is the ability to see images and communicate about what is perceived. With the goal of engaging humans in multi-modal dialogue, we investigate combining components from state-of-the-art open-domain dialogue agents with those from state-of-the-art vision models. We study incorporating different image fusion schemes and domain-adaptive pre-training and fine-tuning strategies, and show that our best resulting model outperforms strong existing models in multi-modal dialogue while simultaneously performing as well as its predecessor (text-only) BlenderBot (Roller et al., 2020) in text-based conversation. We additionally investigate and incorporate safety components in our final model, and show that such efforts do not diminish model performance with respect to engagingness metrics.
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