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Gathering Information and Engaging the User ComBot: A Task-Based, Serendipitous Dialog Model for Patient-Doctor Interactions

جمع المعلومات وإشراك مجاربة المستخدم: نموذج حوار استناد عن المهام، نموذج حوار بصرية لتفاعلات الطبيب المريض

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 Publication date 2021
and research's language is English
 Created by Shamra Editor




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We focus on dialog models in the context of clinical studies where the goal is to help gather, in addition to the close information collected based on a questionnaire, serendipitous information that is medically relevant. To promote user engagement and address this dual goal (collecting both a predefined set of data points and more informal information about the state of the patients), we introduce an ensemble model made of three bots: a task-based, a follow-up and a social bot. We introduce a generic method for developing follow-up bots. We compare different ensemble configurations and we show that the combination of the three bots (i) provides a better basis for collecting information than just the information seeking bot and (ii) collects information in a more user-friendly, more efficient manner that an ensemble model combining the information seeking and the social bot.

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