Few-Shot Intent Detection via Contrastive Pre-Training and Fine-Tuning

In this work, we focus on a more challenging few-shot intent detection scenario where many intents are fine-grained and semantically similar. We present a simple yet effective few-shot intent detection schema via contrastive pre-training and fine-tuning. Specifically, we first conduct self-supervised contrastive pre-training on collected intent datasets, which implicitly learns to discriminate semantically similar utterances without using any labels. We then perform few-shot intent detection together with supervised contrastive learning, which explicitly pulls utterances from the same intent closer and pushes utterances across different intents farther. Experimental results show that our proposed method achieves state-of-the-art performance on three challenging intent detection datasets under 5-shot and 10-shot settings.

Effectiveness of Pre-training for Few-shot Intent Classification

This paper investigates the effectiveness of pre-training for few-shot intent classification. While existing paradigms commonly further pre-train language models such as BERT on a vast amount of unlabeled corpus, we find it highly effective and efficient to simply fine-tune BERT with a small set of labeled utterances from public datasets. Specifically, fine-tuning BERT with roughly 1,000 labeled data yields a pre-trained model -- IntentBERT, which can easily surpass the performance of existing pre-trained models for few-shot intent classification on novel domains with very different semantics. The high effectiveness of IntentBERT confirms the feasibility and practicality of few-shot intent detection, and its high generalization ability across different domains suggests that intent classification tasks may share a similar underlying structure, which can be efficiently learned from a small set of labeled data. The source code can be found at https://github.com/hdzhang-code/IntentBERT.

Semi-supervised Meta-learning for Cross-domain Few-shot Intent Classification

Meta learning aims to optimize the model's capability to generalize to new tasks and domains. Lacking a data-efficient way to create meta training tasks has prevented the application of meta-learning to the real-world few shot learning scenarios. Recent studies have proposed unsupervised approaches to create meta-training tasks from unlabeled data for free, e.g., the SMLMT method (Bansal et al., 2020a) constructs unsupervised multi-class classification tasks from the unlabeled text by randomly masking words in the sentence and let the meta learner choose which word to fill in the blank. This study proposes a semi-supervised meta-learning approach that incorporates both the representation power of large pre-trained language models and the generalization capability of prototypical networks enhanced by SMLMT. The semi-supervised meta training approach avoids overfitting prototypical networks on a small number of labeled training examples and quickly learns cross-domain task-specific representation only from a few supporting examples. By incorporating SMLMT with prototypical networks, the meta learner generalizes better to unseen domains and gains higher accuracy on out-of-scope examples without the heavy lifting of pre-training. We observe significant improvement in few-shot generalization after training only a few epochs on the intent classification tasks evaluated in a multi-domain setting.

Few-shot Intent Classification and Slot Filling with Retrieved Examples

Few-shot learning arises in important practical scenarios, such as when a natural language understanding system needs to learn new semantic labels for an emerging, resource-scarce domain. In this paper, we explore retrieval-based methods for intent classification and slot filling tasks in few-shot settings. Retrieval-based methods make predictions based on labeled examples in the retrieval index that are similar to the input, and thus can adapt to new domains simply by changing the index without having to retrain the model. However, it is non-trivial to apply such methods on tasks with a complex label space like slot filling. To this end, we propose a span-level retrieval method that learns similar contextualized representations for spans with the same label via a novel batch-softmax objective. At inference time, we use the labels of the retrieved spans to construct the final structure with the highest aggregated score. Our method outperforms previous systems in various few-shot settings on the CLINC and SNIPS benchmarks.