Growing interests have been attracted in Conversational Recommender Systems (CRS), which explore user preference through conversational interactions in order to make appropriate recommendation. However, there is still a lack of ability in existing CR
S to (1) traverse multiple reasoning paths over background knowledge to introduce relevant items and attributes, and (2) arrange selected entities appropriately under current system intents to control response generation. To address these issues, we propose CR-Walker in this paper, a model that performs tree-structured reasoning on a knowledge graph, and generates informative dialog acts to guide language generation. The unique scheme of tree-structured reasoning views the traversed entity at each hop as part of dialog acts to facilitate language generation, which links how entities are selected and expressed. Automatic and human evaluations show that CR-Walker can arrive at more accurate recommendation, and generate more informative and engaging responses.
Popular dialog datasets such as MultiWOZ are created by providing crowd workers an instruction, expressed in natural language, that describes the task to be accomplished. Crowd workers play the role of a user and an agent to generate dialogs to accom
plish tasks involving booking restaurant tables, calling a taxi etc. In this paper, we present a data creation strategy that uses the pre-trained language model, GPT2, to simulate the interaction between crowd workers by creating a user bot and an agent bot. We train the simulators using a smaller percentage of actual crowd-generated conversations and their corresponding instructions. We demonstrate that by using the simulated data, we achieve significant improvements in low-resource settings on two publicly available datasets - MultiWOZ dataset and the Persona chat dataset.
The paradigm of leveraging large pre-trained language models has made significant progress on benchmarks on task-oriented dialogue (TOD) systems. In this paper, we combine this paradigm with multi-task learning framework for end-to-end TOD modeling b
y adopting span prediction as an auxiliary task. In end-to-end setting, our model achieves new state-of-the-art results with combined scores of 108.3 and 107.5 on MultiWOZ 2.0 and MultiWOZ 2.1, respectively. Furthermore, we demonstrate that multi-task learning improves not only the performance of model but its generalization capability through domain adaptation experiments in the few-shot setting. The code is available at github.com/bepoetree/MTTOD.
The lack of labeled training data for new features is a common problem in rapidly changing real-world dialog systems. As a solution, we propose a multilingual paraphrase generation model that can be used to generate novel utterances for a target feat
ure and target language. The generated utterances can be used to augment existing training data to improve intent classification and slot labeling models. We evaluate the quality of generated utterances using intrinsic evaluation metrics and by conducting downstream evaluation experiments with English as the source language and nine different target languages. Our method shows promise across languages, even in a zero-shot setting where no seed data is available.
Most reinforcement learning methods for dialog policy learning train a centralized agent that selects a predefined joint action concatenating domain name, intent type, and slot name. The centralized dialog agent suffers from a great many user-agent i
nteraction requirements due to the large action space. Besides, designing the concatenated actions is laborious to engineers and maybe struggled with edge cases. To solve these problems, we model the dialog policy learning problem with a novel multi-agent framework, in which each part of the action is led by a different agent. The framework reduces labor costs for action templates and decreases the size of the action space for each agent. Furthermore, we relieve the non-stationary problem caused by the changing dynamics of the environment as evolving of agents' policies by introducing a joint optimization process that makes agents can exchange their policy information. Concurrently, an independent experience replay buffer mechanism is integrated to reduce the dependence between gradients of samples to improve training efficiency. The effectiveness of the proposed framework is demonstrated in a multi-domain environment with both user simulator evaluation and human evaluation.
Neural dialog models are known to suffer from problems such as generating unsafe and inconsistent responses. Even though these problems are crucial and prevalent, they are mostly manually identified by model designers through interactions. Recently,
some research instructs crowdworkers to goad the bots into triggering such problems. However, humans leverage superficial clues such as hate speech, while leaving systematic problems undercover. In this paper, we propose two methods including reinforcement learning to automatically trigger a dialog model into generating problematic responses. We show the effect of our methods in exposing safety and contradiction issues with state-of-the-art dialog models.
Considering the importance of building a good Visual Dialog (VD) Questioner, many researchers study the topic under a Q-Bot-A-Bot image-guessing game setting, where the Questioner needs to raise a series of questions to collect information of an undi
sclosed image. Despite progress has been made in Supervised Learning (SL) and Reinforcement Learning (RL), issues still exist. Firstly, previous methods do not provide explicit and effective guidance for Questioner to generate visually related and informative questions. Secondly, the effect of RL is hampered by an incompetent component, i.e., the Guesser, who makes image predictions based on the generated dialogs and assigns rewards accordingly. To enhance VD Questioner: 1) we propose a Related entity enhanced Questioner (ReeQ) that generates questions under the guidance of related entities and learns entity-based questioning strategy from human dialogs; 2) we propose an Augmented Guesser that is strong and is optimized for VD especially. Experimental results on the VisDial v1.0 dataset show that our approach achieves state-of-the-art performance on both image-guessing task and question diversity. Human study further verifies that our model generates more visually related, informative and coherent questions.
Dialog is a core building block of human natural language interactions. It contains multi-party utterances used to convey information from one party to another in a dynamic and evolving manner. The ability to compare dialogs is beneficial in many rea
l world use cases, such as conversation analytics for contact center calls and virtual agent design. We propose a novel adaptation of the edit distance metric to the scenario of dialog similarity. Our approach takes into account various conversation aspects such as utterance semantics, conversation flow, and the participants. We evaluate this new approach and compare it to existing document similarity measures on two publicly available datasets. The results demonstrate that our method outperforms the other approaches in capturing dialog flow, and is better aligned with the human perception of conversation similarity.
Visual Dialog is assumed to require the dialog history to generate correct responses during a dialog. However, it is not clear from previous work how dialog history is needed for visual dialog. In this paper we define what it means for a visual quest
ion to require dialog history and we release a subset of the Guesswhat?! questions for which their dialog history completely changes their responses. We propose a novel interpretable representation that visually grounds dialog history: the Region under Discussion. It constrains the image's spatial features according to a semantic representation of the history inspired by the information structure notion of Question under Discussion.We evaluate the architecture on task-specific multimodal models and the visual transformer model LXMERT.
Recommendation dialogs require the system to build a social bond with users to gain trust and develop affinity in order to increase the chance of a successful recommendation. It is beneficial to divide up, such conversations with multiple subgoals (s
uch as social chat, question answering, recommendation, etc.), so that the system can retrieve appropriate knowledge with better accuracy under different subgoals. In this paper, we propose a unified framework for common knowledge-based multi-subgoal dialog: knowledge-enhanced multi-subgoal driven recommender system (KERS). We first predict a sequence of subgoals and use them to guide the dialog model to select knowledge from a sub-set of existing knowledge graph. We then propose three new mechanisms to filter noisy knowledge and to enhance the inclusion of cleaned knowledge in the dialog response generation process. Experiments show that our method obtains state-of-the-art results on DuRecDial dataset in both automatic and human evaluation.
