Training is a way of improving the efficiency and effectiveness of organizations. ISO
10015/1999 is concerned with training quality and improving work methods through five
stages: (1) identifying training needs, (2) designing training plans, (3) im
plementation, (4)
evaluating the results, (5) and monitoring and improving performance. The purpose of this
study is to reveal the extent of standards application (ISO10015/1999) in training programs
at Syrian General Organization of Tobacco (GOT) to show the gaps and weaknesses in the
training practice at the GOT as per the requirements of the specification to be applied,
through a gap analysis to determine the implemented and unimplemented requirements of
ISO 10015 standards seeking best performance. This helps to achieve the goals of GOT
efficiently.
The study concluded that GOT achieves many requirements set out in the
specification, with considerable weakness of monitoring and improvement.
