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Automatic speech recognition (ASR) via call is essential for various applications, including AI for contact center (AICC) services. Despite the advancement of ASR, however, most publicly available call-based speech corpora such as Switchboard are old-fashioned. Also, most existing call corpora are in English and mainly focus on open domain dialog or general scenarios such as audiobooks. Here we introduce a new large-scale Korean call-based speech corpus under a goal-oriented dialog scenario from more than 11,000 people, i.e., ClovaCall corpus. ClovaCall includes approximately 60,000 pairs of a short sentence and its corresponding spoken utterance in a restaurant reservation domain. We validate the effectiveness of our dataset with intensive experiments using two standard ASR models. Furthermore, we release our ClovaCall dataset and baseline source codes to be available via https://github.com/ClovaAI/ClovaCall.
Automatic speech recognition (ASR) systems promise to deliver objective interpretation of human speech. Practice and recent evidence suggests that the state-of-the-art (SotA) ASRs struggle with the large variation in speech due to e.g., gender, age,
The Transformer self-attention network has recently shown promising performance as an alternative to recurrent neural networks in end-to-end (E2E) automatic speech recognition (ASR) systems. However, Transformer has a drawback in that the entire inpu
Acoustic models in real-time speech recognition systems typically stack multiple unidirectional LSTM layers to process the acoustic frames over time. Performance improvements over vanilla LSTM architectures have been reported by prepending a stack of
The Listen, Attend and Spell (LAS) model and other attention-based automatic speech recognition (ASR) models have known limitations when operated in a fully online mode. In this paper, we analyze the online operation of LAS models to demonstrate that
The majority of existing speech emotion recognition models are trained and evaluated on a single corpus and a single language setting. These systems do not perform as well when applied in a cross-corpus and cross-language scenario. This paper present