Dialog grounding enables conversational models to make full use of external information to establish multiple desired qualities, such as knowledgeable, engaging and empathetic. However, naturally grounded dialog corpora are usually not directly avail
able, which puts forward requirements for the few-shot learning ability of conversational models. Motivated by recent advances in pre-trained language models and prompt-based learning, in this paper we explore prompt-based few-shot learning for grounded dialog generation (GDG). We first formulate the prompt construction for GDG tasks, based on which we then conduct comprehensive empirical analysis on two common types of prompting methods: template-based prompting and soft-prompting. We demonstrate the potential of prompt-based methods in few-shot learning for GDG and provide directions of improvement for future work.
A key trait of daily conversations between individuals is the ability to express empathy towards others, and exploring ways to implement empathy is a crucial step towards human-like dialogue systems. Previous approaches on this topic mainly focus on
detecting and utilizing the users emotion for generating empathetic responses. However, since empathy includes both aspects of affection and cognition, we argue that in addition to identifying the users emotion, cognitive understanding of the users situation should also be considered. To this end, we propose a novel approach for empathetic response generation, which leverages commonsense to draw more information about the users situation and uses this additional information to further enhance the empathy expression in generated responses. We evaluate our approach on EmpatheticDialogues, which is a widely-used benchmark dataset for empathetic response generation. Empirical results demonstrate that our approach outperforms the baseline models in both automatic and human evaluations and can generate more informative and empathetic responses.
Current task-oriented dialog (TOD) systems mostly manage structured knowledge (e.g. databases and tables) to guide the goal-oriented conversations. However, they fall short of handling dialogs which also involve unstructured knowledge (e.g. reviews a
nd documents). In this paper, we formulate a task of modeling TOD grounded on a fusion of structured and unstructured knowledge. To address this task, we propose a TOD system with semi-structured knowledge management, SeKnow, which extends the belief state to manage knowledge with both structured and unstructured contents. Furthermore, we introduce two implementations of SeKnow based on a non-pretrained sequence-to-sequence model and a pretrained language model, respectively. Both implementations use the end-to-end manner to jointly optimize dialog modeling grounded on structured and unstructured knowledge. We conduct experiments on the modified version of MultiWOZ 2.1 dataset, where dialogs are processed to involve semi-structured knowledge. Experimental results show that SeKnow has strong performances in both end-to-end dialog and intermediate knowledge management, compared to existing TOD systems and their extensions with pipeline knowledge management schemes.
Growing interests have been attracted in Conversational Recommender Systems (CRS), which explore user preference through conversational interactions in order to make appropriate recommendation. However, there is still a lack of ability in existing CR
S to (1) traverse multiple reasoning paths over background knowledge to introduce relevant items and attributes, and (2) arrange selected entities appropriately under current system intents to control response generation. To address these issues, we propose CR-Walker in this paper, a model that performs tree-structured reasoning on a knowledge graph, and generates informative dialog acts to guide language generation. The unique scheme of tree-structured reasoning views the traversed entity at each hop as part of dialog acts to facilitate language generation, which links how entities are selected and expressed. Automatic and human evaluations show that CR-Walker can arrive at more accurate recommendation, and generate more informative and engaging responses.
Despite the success of existing referenced metrics (e.g., BLEU and MoverScore), they correlate poorly with human judgments for open-ended text generation including story or dialog generation because of the notorious one-to-many issue: there are many
plausible outputs for the same input, which may differ substantially in literal or semantics from the limited number of given references. To alleviate this issue, we propose UNION, a learnable unreferenced metric for evaluating open-ended story generation, which measures the quality of a generated story without any reference. Built on top of BERT, UNION is trained to distinguish human-written stories from negative samples and recover the perturbation in negative stories. We propose an approach of constructing negative samples by mimicking the errors commonly observed in existing NLG models, including repeated plots, conflicting logic, and long-range incoherence. Experiments on two story datasets demonstrate that UNION is a reliable measure for evaluating the quality of generated stories, which correlates better with human judgments and is more generalizable than existing state-of-the-art metrics.
Open-domain question answering (QA) aims to find the answer to a question from a large collection of documents.Though many models for single-document machine comprehension have achieved strong performance, there is still much room for improving open-
domain QA systems since document retrieval and answer reranking are still unsatisfactory. Golden documents that contain the correct answers may not be correctly scored by the retrieval component, and the correct answers that have been extracted may be wrongly ranked after other candidate answers by the reranking component. One of the reasons is derived from the independent principle in which each candidate document (or answer) is scored independently without considering its relationship to other documents (or answers). In this work, we propose a knowledge-aided open-domain QA (KAQA) method which targets at improving relevant document retrieval and candidate answer reranking by considering the relationship between a question and the documents (termed as question-document graph), and the relationship between candidate documents (termed as document-document graph). The graphs are built using knowledge triples from external knowledge resources. During document retrieval, a candidate document is scored by considering its relationship to the question and other documents. During answer reranking, a candidate answer is reranked using not only its own context but also the clues from other documents. The experimental results show that our proposed method improves document retrieval and answer reranking, and thereby enhances the overall performance of open-domain question answering.
In spite of great advancements of machine reading comprehension (RC), existing RC models are still vulnerable and not robust to different types of adversarial examples. Neural models over-confidently predict wrong answers to semantic different advers
arial examples, while over-sensitively predict wrong answers to semantic equivalent adversarial examples. Existing methods which improve the robustness of such neural models merely mitigate one of the two issues but ignore the other. In this paper, we address the over-confidence issue and the over-sensitivity issue existing in current RC models simultaneously with the help of external linguistic knowledge. We first incorporate external knowledge to impose different linguistic constraints (entity constraint, lexical constraint, and predicate constraint), and then regularize RC models through posterior regularization. Linguistic constraints induce more reasonable predictions for both semantic different and semantic equivalent adversarial examples, and posterior regularization provides an effective mechanism to incorporate these constraints. Our method can be applied to any existing neural RC models including state-of-the-art BERT models. Extensive experiments show that our method remarkably improves the robustness of base RC models, and is better to cope with these two issues simultaneously.
In this paper, we investigate the task of aggregating search results from heterogeneous sources in an E-commerce environment. First, unlike traditional aggregated web search that merely presents multi-sourced results in the first page, this new task
may present aggregated results in all pages and has to dynamically decide which source should be presented in the current page. Second, as pointed out by many existing studies, it is not trivial to rank items from heterogeneous sources because the relevance scores from different source systems are not directly comparable. To address these two issues, we decompose the task into two subtasks in a hierarchical structure: a high-level task for source selection where we model the sequential patterns of user behaviors onto aggregated results in different pages so as to understand user intents and select the relevant sources properly; and a low-level task for item presentation where we formulate a slot filling process to sequentially present the items instead of giving each item a relevance score when deciding the presentation order of heterogeneous items. Since both subtasks can be naturally formulated as sequential decision problems and learn from the future user feedback on search results, we build our model with hierarchical reinforcement learning. Extensive experiments demonstrate that our model obtains remarkable improvements in search performance metrics, and achieves a higher user satisfaction.
Dialogue management (DM) decides the next action of a dialogue system according to the current dialogue state, and thus plays a central role in task-oriented dialogue systems. Since dialogue management requires to have access to not only local uttera
nces, but also the global semantics of the entire dialogue session, modeling the long-range history information is a critical issue. To this end, we propose a novel Memory-Augmented Dialogue management model (MAD) which employs a memory controller and two additional memory structures, i.e., a slot-value memory and an external memory. The slot-value memory tracks the dialogue state by memorizing and updating the values of semantic slots (for instance, cuisine, price, and location), and the external memory augments the representation of hidden states of traditional recurrent neural networks through storing more context information. To update the dialogue state efficiently, we also propose slot-level attention on user utterances to extract specific semantic information for each slot. Experiments show that our model can obtain state-of-the-art performance and outperforms existing baselines.
