يمكن أن يكون وكلاء المحادلات (CAS) وكيلا لنشر المعلومات وتوفير الدعم للجمهور، وخاصة في أوقات الأزمات.يمكن أن يكون CAS Scale للوصول إلى أعداد أكبر من المستخدمين النهائيين من المشغلين البشري، بينما يمكنهم تقديم معلومات تفاعلية ومهمة.في هذا العمل، نقدم ثورا، مساعد افتراضي يتحدث باللغة اليونانية كوفي 19.يقدم Theano المستخدمين بإحصاءات وحقائق CovID-19 ويخبر المستخدمين حول أفضل الممارسات الصحية وكذلك أحدث إرشادات متعلقة بالكوف (19).بالإضافة إلى ذلك، يوفر TeMano الدعم للمستخدمين النهائيين من خلال مساعدتهم على تقييم نفسهم في أعراضهم وإعادة توجيههم إلى العاملين الصحيين في الخط الأول.والمعلومات ذات الصلة المترجمة التي توفرها Theano، وهي أداة قيمة لمكافحة CovID-19 في اليونان.لقد تحدثت Theano بالفعل مع مستخدمين مختلفين في أكثر من 170 محادثات مختلفة من خلال واجهة ويب كمستدرس وعبر الهاتف ككائن صوت.
Conversational Agents (CAs) can be a proxy for disseminating information and providing support to the public, especially in times of crisis. CAs can scale to reach larger numbers of end-users than human operators, while they can offer information interactively and engagingly. In this work, we present Theano, a Greek-speaking virtual assistant for COVID-19. Theano presents users with COVID-19 statistics and facts and informs users about the best health practices as well as the latest COVID-19 related guidelines. Additionally, Theano provides support to end-users by helping them self-assess their symptoms and redirecting them to first-line health workers. The relevant, localized information that Theano provides, makes it a valuable tool for combating COVID-19 in Greece. Theano has already conversed with different users in more than 170 different conversations through a web interface as a chatbot and over the phone as a voice bot.
References used
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