خلال العام الماضي، تم تسريع البحوث في مختلف المجالات، بما في ذلك معالجة اللغة الطبيعية (NLP)، لمكافحة جائحة CovID-19، لكن هذا البحث قد بدأت للتو على أنظمة الحوار.في هذه الورقة، نقدم نظام حوار نهاية إلى نهاية يهدف إلى تخفيف عزل الناس في العزل النفسي.نقوم بإجراء تجربة محاكاة التحكم لتقييم آثار واجهة المستخدم: وكيل ظاهري يستند إلى الويب، نورا مقابل أندرويد إيريكا عبر مكالمة فيديو.تظهر النتائج التجريبية أن Android يمكن أن يقدم تجربة مستخدم أكثر قيمة من خلال إعطاء انطباعا عن كونك أكثر تعاطفا ومشاركة في المحادثة بسبب معلوماته غير اللفظية، مثل تعبيرات الوجه وإيماءات الجسم.
Over the past year, research in various domains, including Natural Language Processing (NLP), has been accelerated to fight against the COVID-19 pandemic, yet such research has just started on dialogue systems. In this paper, we introduce an end-to-end dialogue system which aims to ease the isolation of people under self-quarantine. We conduct a control simulation experiment to assess the effects of the user interface: a web-based virtual agent, Nora vs. the android ERICA via a video call. The experimental results show that the android can offer a more valuable user experience by giving the impression of being more empathetic and engaging in the conversation due to its nonverbal information, such as facial expressions and body gestures.
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