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Register a new userSound Natural: Content Rephrasing in Dialog Systems
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Added by
Arash Einolghozati
Publication date
2020
fields
Informatics Engineering
and research's language is
English
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We introduce a new task of rephrasing for a more natural virtual assistant. Currently, virtual assistants work in the paradigm of intent slot tagging and the slot values are directly passed as-is to the execution engine. However, this setup fails in some scenarios such as messaging when the query given by the user needs to be changed before repeating it or sending it to another user. For example, for queries like ask my wife if she can pick up the kids or remind me to take my pills, we need to rephrase the content to can you pick up the kids and take your pills In this paper, we study the problem of rephrasing with messaging as a use case and release a dataset of 3000 pairs of original query and rephrased query. We show that BART, a pre-trained transformers-based masked language model with auto-regressive decoding, is a strong baseline for the task, and show improvements by adding a copy-pointer and copy loss to it. We analyze different tradeoffs of BART-based and LSTM-based seq2seq models, and propose a distilled LSTM-based seq2seq as the best practical model.
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This paper addresses the question: Why do neural dialog systems generate short and meaningless replies? We conjecture that, in a dialog system, an utterance may have multiple equally plausible replies, causing the deficiency of neural networks in the dialog application. We propose a systematic way to mimic the dialog scenario in a machine translation system, and manage to reproduce the phenomenon of generating short and less meaningful sentences in the translation setting, showing evidence of our conjecture.
As labeling cost for different modules in task-oriented dialog (ToD) systems is high, a major challenge in practice is to learn different tasks with the least amount of labeled data. Recently, prompting methods over pre-trained language models (PLMs) have shown promising results for few-shot learning in ToD. To better utilize the power of PLMs, this paper proposes Comprehensive Instruction (CINS) that exploits PLMs with extra task-specific instructions. We design a schema (definition, constraint, prompt) of instructions and their customized realizations for three important downstream tasks in ToD, i.e. intent classification, dialog state tracking, and natural language generation. A sequence-to-sequence model (T5) is adopted to solve these three tasks in a unified framework. Extensive experiments are conducted on these ToD tasks in realistic few-shot learning scenarios with small validation data. Empirical results demonstrate that the proposed CINS approach consistently improves techniques that finetune PLMs with raw input or short prompts.
A long-term goal of machine learning is to build intelligent conversational agents. One recent popular approach is to train end-to-end models on a large amount of real dialog transcripts between humans (Sordoni et al., 2015; Vinyals & Le, 2015; Shang et al., 2015). However, this approach leaves many questions unanswered as an understanding of the precise successes and shortcomings of each model is hard to assess. A contrasting recent proposal are the bAbI tasks (Weston et al., 2015b) which are synthetic data that measure the ability of learning machines at various reasoning tasks over toy language. Unfortunately, those tests are very small and hence may encourage methods that do not scale. In this work, we propose a suite of new tasks of a much larger scale that attempt to bridge the gap between the two regimes. Choosing the domain of movies, we provide tasks that test the ability of models to answer factual questions (utilizing OMDB), provide personalization (utilizing MovieLens), carry short conversations about the two, and finally to perform on natural dialogs from Reddit. We provide a dataset covering 75k movie entities and with 3.5M training examples. We present results of various models on these tasks, and evaluate their performance.
A number of recent works have proposed techniques for end-to-end learning of communication protocols among cooperative multi-agent populations, and have simultaneously found the emergence of grounded human-interpretable language in the protocols developed by the agents, all learned without any human supervision! In this paper, using a Task and Tell reference game between two agents as a testbed, we present a sequence of negative results culminating in a positive one -- showing that while most agent-invented languages are effective (i.e. achieve near-perfect task rewards), they are decidedly not interpretable or compositional. In essence, we find that natural language does not emerge naturally, despite the semblance of ease of natural-language-emergence that one may gather from recent literature. We discuss how it is possible to coax the invented languages to become more and more human-like and compositional by increasing restrictions on how two agents may communicate.
As a crucial component in task-oriented dialog systems, the Natural Language Generation (NLG) module converts a dialog act represented in a semantic form into a response in natural language. The success of traditional template-based or statistical models typically relies on heavily annotated data, which is infeasible for new domains. Therefore, it is pivotal for an NLG system to generalize well with limited labelled data in real applications. To this end, we present FewShotWoz, the first NLG benchmark to simulate the few-shot learning setting in task-oriented dialog systems. Further, we develop the SC-GPT model. It is pre-trained on a large set of annotated NLG corpus to acquire the controllable generation ability, and fine-tuned with only a few domain-specific labels to adapt to new domains. Experiments on FewShotWoz and the large Multi-Domain-WOZ datasets show that the proposed SC-GPT significantly outperforms existing methods, measured by various automatic metrics and human evaluations.
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