No Arabic abstract
A long-term goal of machine learning is to build intelligent conversational agents. One recent popular approach is to train end-to-end models on a large amount of real dialog transcripts between humans (Sordoni et al., 2015; Vinyals & Le, 2015; Shang et al., 2015). However, this approach leaves many questions unanswered as an understanding of the precise successes and shortcomings of each model is hard to assess. A contrasting recent proposal are the bAbI tasks (Weston et al., 2015b) which are synthetic data that measure the ability of learning machines at various reasoning tasks over toy language. Unfortunately, those tests are very small and hence may encourage methods that do not scale. In this work, we propose a suite of new tasks of a much larger scale that attempt to bridge the gap between the two regimes. Choosing the domain of movies, we provide tasks that test the ability of models to answer factual questions (utilizing OMDB), provide personalization (utilizing MovieLens), carry short conversations about the two, and finally to perform on natural dialogs from Reddit. We provide a dataset covering 75k movie entities and with 3.5M training examples. We present results of various models on these tasks, and evaluate their performance.
End-to-end spoken language understanding (SLU) systems that process human-human or human-computer interactions are often context independent and process each turn of a conversation independently. Spoken conversations on the other hand, are very much context dependent, and dialog history contains useful information that can improve the processing of each conversational turn. In this paper, we investigate the importance of dialog history and how it can be effectively integrated into end-to-end SLU systems. While processing a spoken utterance, our proposed RNN transducer (RNN-T) based SLU model has access to its dialog history in the form of decoded transcripts and SLU labels of previous turns. We encode the dialog history as BERT embeddings, and use them as an additional input to the SLU model along with the speech features for the current utterance. We evaluate our approach on a recently released spoken dialog data set, the HarperValleyBank corpus. We observe significant improvements: 8% for dialog action and 30% for caller intent recognition tasks, in comparison to a competitive context independent end-to-end baseline system.
Existing speech recognition systems are typically built at the sentence level, although it is known that dialog context, e.g. higher-level knowledge that spans across sentences or speakers, can help the processing of long conversations. The recent progress in end-to-end speech recognition systems promises to integrate all available information (e.g. acoustic, language resources) into a single model, which is then jointly optimized. It seems natural that such dialog context information should thus also be integrated into the end-to-end models to improve further recognition accuracy. In this work, we present a dialog-context aware speech recognition model, which explicitly uses context information beyond sentence-level information, in an end-to-end fashion. Our dialog-context model captures a history of sentence-level context so that the whole system can be trained with dialog-context information in an end-to-end manner. We evaluate our proposed approach on the Switchboard conversational speech corpus and show that our system outperforms a comparable sentence-level end-to-end speech recognition system.
This paper presents our task-oriented dialog system UBAR which models task-oriented dialogs on a dialog session level. Specifically, UBAR is acquired by fine-tuning the large pre-trained unidirectional language model GPT-2 on the sequence of the entire dialog session which is composed of user utterance, belief state, database result, system act, and system response of every dialog turn. Additionally, UBAR is evaluated in a more realistic setting, where its dialog context has access to user utterances and all content it generated such as belief states, system acts, and system responses. Experimental results on the MultiWOZ datasets show that UBAR achieves state-of-the-art performances in multiple settings, improving the combined score of response generation, policy optimization, and end-to-end modeling by 4.7, 3.5, and 9.4 points respectively. Thorough analyses demonstrate that the session-level training sequence formulation and the generated dialog context are essential for UBAR to operate as a fully end-to-end task-oriented dialog system in real life. We also examine the transfer ability of UBAR to new domains with limited data and provide visualization and a case study to illustrate the advantages of UBAR in modeling on a dialog session level.
We propose a novel problem within end-to-end learning of task-oriented dialogs (TOD), in which the dialog system mimics a troubleshooting agent who helps a user by diagnosing their problem (e.g., car not starting). Such dialogs are grounded in domain-specific flowcharts, which the agent is supposed to follow during the conversation. Our task exposes novel technical challenges for neural TOD, such as grounding an utterance to the flowchart without explicit annotation, referring to additional manual pages when user asks a clarification question, and ability to follow unseen flowcharts at test time. We release a dataset (FloDial) consisting of 2,738 dialogs grounded on 12 different troubleshooting flowcharts. We also design a neural model, FloNet, which uses a retrieval-augmented generation architecture to train the dialog agent. Our experiments find that FloNet can do zero-shot transfer to unseen flowcharts, and sets a strong baseline for future research.
Despite the increasing research interest in end-to-end learning systems for speech emotion recognition, conventional systems either suffer from the overfitting due in part to the limited training data, or do not explicitly consider the different contributions of automatically learnt representations for a specific task. In this contribution, we propose a novel end-to-end framework which is enhanced by learning other auxiliary tasks and an attention mechanism. That is, we jointly train an end-to-end network with several different but related emotion prediction tasks, i.e., arousal, valence, and dominance predictions, to extract more robust representations shared among various tasks than traditional systems with the hope that it is able to relieve the overfitting problem. Meanwhile, an attention layer is implemented on top of the layers for each task, with the aim to capture the contribution distribution of different segment parts for each individual task. To evaluate the effectiveness of the proposed system, we conducted a set of experiments on the widely used database IEMOCAP. The empirical results show that the proposed systems significantly outperform corresponding baseline systems.