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Register a new userSee what Im saying? Comparing Intelligent Personal Assistant use for Native and Non-Native Language Speakers
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Added by
Justin Edwards
Publication date
2020
fields
Informatics Engineering
and research's language is
English
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Limited linguistic coverage for Intelligent Personal Assistants (IPAs) means that many interact in a non-native language. Yet we know little about how IPAs currently support or hinder these users. Through native (L1) and non-native (L2) English speakers interacting with Google Assistant on a smartphone and smart speaker, we aim to understand this more deeply. Interviews revealed that L2 speakers prioritised utterance planning around perceived linguistic limitations, as opposed to L1 speakers prioritising succinctness because of system limitations. L2 speakers see IPAs as insensitive to linguistic needs resulting in failed interaction. L2 speakers clearly preferred using smartphones, as visual feedback supported diagnoses of communication breakdowns whilst allowing time to process query results. Conversely, L1 speakers preferred smart speakers, with audio feedback being seen as sufficient. We discuss the need to tailor the IPA experience for L2 users, emphasising visual feedback whilst reducing the burden of language production.
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We present an in-depth analysis of the impact of multi-word suggestion choices from a neural language model on user behaviour regarding input and text composition in email writing. Our study for the first time compares different numbers of parallel suggestions, and use by native and non-native English writers, to explore a trade-off of efficiency vs ideation, emerging from recent literature. We built a text editor prototype with a neural language model (GPT-2), refined in a prestudy with 30 people. In an online study (N=156), people composed emails in four conditions (0/1/3/6 parallel suggestions). Our results reveal (1) benefits for ideation, and costs for efficiency, when suggesting multiple phrases; (2) that non-native speakers benefit more from more suggestions; and (3) further insights into behaviour patterns. We discuss implications for research, the design of interactive suggestion systems, and the vision of supporting writers with AI instead of replacing them.
Humanness is core to speech interface design. Yet little is known about how users conceptualise perceptions of humanness and how people define their interaction with speech interfaces through this. To map these perceptions n=21 participants held dialogues with a human and two speech interface based intelligent personal assistants, and then reflected and compared their experiences using the repertory grid technique. Analysis of the constructs show that perceptions of humanness are multidimensional, focusing on eight key themes: partner knowledge set, interpersonal connection, linguistic content, partner performance and capabilities, conversational interaction, partner identity and role, vocal qualities and behavioral affordances. Through these themes, it is clear that users define the capabilities of speech interfaces differently to humans, seeing them as more formal, fact based, impersonal and less authentic. Based on the findings, we discuss how the themes help to scaffold, categorise and target research and design efforts, considering the appropriateness of emulating humanness.
This paper describes the NTNU ASR system participating in the Interspeech 2020 Non-Native Childrens Speech ASR Challenge supported by the SIG-CHILD group of ISCA. This ASR shared task is made much more challenging due to the coexisting diversity of non-native and children speaking characteristics. In the setting of closed-track evaluation, all participants were restricted to develop their systems merely based on the speech and text corpora provided by the organizer. To work around this under-resourced issue, we built our ASR system on top of CNN-TDNNF-based acoustic models, meanwhile harnessing the synergistic power of various data augmentation strategies, including both utterance- and word-level speed perturbation and spectrogram augmentation, alongside a simple yet effective data-cleansing approach. All variants of our ASR system employed an RNN-based language model to rescore the first-pass recognition hypotheses, which was trained solely on the text dataset released by the organizer. Our system with the best configuration came out in second place, resulting in a word error rate (WER) of 17.59 %, while those of the top-performing, second runner-up and official baseline systems are 15.67%, 18.71%, 35.09%, respectively.
The problem of automatic accent identification is important for several applications like speaker profiling and recognition as well as for improving speech recognition systems. The accented nature of speech can be primarily attributed to the influence of the speakers native language on the given speech recording. In this paper, we propose a novel accent identification system whose training exploits speech in native languages along with the accented speech. Specifically, we develop a deep Siamese network-based model which learns the association between accented speech recordings and the native language speech recordings. The Siamese networks are trained with i-vector features extracted from the speech recordings using either an unsupervised Gaussian mixture model (GMM) or a supervised deep neural network (DNN) model. We perform several accent identification experiments using the CSLU Foreign Accented English (FAE) corpus. In these experiments, our proposed approach using deep Siamese networks yield significant relative performance improvements of 15.4 percent on a 10-class accent identification task, over a baseline DNN-based classification system that uses GMM i-vectors. Furthermore, we present a detailed error analysis of the proposed accent identification system.
Technical progress in hardware and software enables us to record gaze data in everyday situations and over long time spans. Among a multitude of research opportunities, this technology enables visualization researchers to catch a glimpse behind performance measures and into the perceptual and cognitive processes of people using visualization techniques. The majority of eye tracking studies performed for visualization research is limited to the analysis of gaze distributions and aggregated statistics, thus only covering a small portion of insights that can be derived from gaze data. We argue that incorporating theories and methodology from psychology and cognitive science will benefit the design and evaluation of eye tracking experiments for visualization. This position paper outlines our experiences with eye tracking in visualization and states the benefits that an interdisciplinary research field on visualization psychology might bring for better understanding how people interpret visualizations.
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