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Integrated taxonomy of errors in chat-oriented dialogue systems

التصنيف المتكامل للأخطاء في أنظمة الحوار الموجهة للدردشة

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 Publication date 2021
and research's language is English
 Created by Shamra Editor




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This paper proposes a taxonomy of errors in chat-oriented dialogue systems. Previously, two taxonomies were proposed; one is theory-driven and the other data-driven. The former suffers from the fact that dialogue theories for human conversation are often not appropriate for categorizing errors made by chat-oriented dialogue systems. The latter has limitations in that it can only cope with errors of systems for which we have data. This paper integrates these two taxonomies to create a comprehensive taxonomy of errors in chat-oriented dialogue systems. We found that, with our integrated taxonomy, errors can be reliably annotated with a higher Fleiss' kappa compared with the previously proposed taxonomies.



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