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While day-to-day questions come with a variety of answer types, the current question-answering (QA) literature has failed to adequately address the answer diversity of questions. To this end, we present GooAQ, a large-scale dataset with a variety of answer types. This dataset contains over 5 million questions and 3 million answers collected from Google. GooAQ questions are collected semi-automatically from the Google search engine using its autocomplete feature. This results in naturalistic questions of practical interest that are nonetheless short and expressed using simple language. GooAQ answers are mined from Googles responses to our collected questions, specifically from the answer boxes in the search results. This yields a rich space of answer types, containing both textual answers (short and long) as well as more structured ones such as collections. We benchmarkT5 models on GooAQ and observe that: (a) in line with recent work, LMs strong performance on GooAQs short-answer questions heavily benefit from annotated data; however, (b) their quality in generating coherent and accurate responses for questions requiring long responses (such as how and why questions) is less reliant on observing annotated data and mainly supported by their pre-training. We release GooAQ to facilitate further research on improving QA with diverse response types.
In e-commerce portals, generating answers for product-related questions has become a crucial task. In this paper, we focus on the task of product-aware answer generation, which learns to generate an accurate and complete answer from large-scale unlabeled e-commerce reviews and product attributes. However, safe answer problems pose significant challenges to text generation tasks, and e-commerce question-answering task is no exception. To generate more meaningful answers, in this paper, we propose a novel generative neural model, called the Meaningful Product Answer Generator (MPAG), which alleviates the safe answer problem by taking product reviews, product attributes, and a prototype answer into consideration. Product reviews and product attributes are used to provide meaningful content, while the prototype answer can yield a more diverse answer pattern. To this end, we propose a novel answer generator with a review reasoning module and a prototype answer reader. Our key idea is to obtain the correct question-aware information from a large scale collection of reviews and learn how to write a coherent and meaningful answer from an existing prototype answer. To be more specific, we propose a read-and-write memory consisting of selective writing units to conduct reasoning among these reviews. We then employ a prototype reader consisting of comprehensive matching to extract the answer skeleton from the prototype answer. Finally, we propose an answer editor to generate the final answer by taking the question and the above parts as input. Conducted on a real-world dataset collected from an e-commerce platform, extensive experimental results show that our model achieves state-of-the-art performance in terms of both automatic metrics and human evaluations. Human evaluation also demonstrates that our model can consistently generate specific and proper answers.
A flaw in QA evaluation is that annotations often only provide one gold answer. Thus, model predictions semantically equivalent to the answer but superficially different are considered incorrect. This work explores mining alias entities from knowledge bases and using them as additional gold answers (i.e., equivalent answers). We incorporate answers for two settings: evaluation with additional answers and model training with equivalent answers. We analyse three QA benchmarks: Natural Questions, TriviaQA, and SQuAD. Answer expansion increases the exact match score on all datasets for evaluation, while incorporating it helps model training over real-world datasets. We ensure the additional answers are valid through a human post hoc evaluation.
In open question answering (QA), the answer to a question is produced by retrieving and then analyzing documents that might contain answers to the question. Most open QA systems have considered only retrieving information from unstructured text. Here we consider for the first time open QA over both tabular and textual data and present a new large-scale dataset Open Table-and-Text Question Answering (OTT-QA) to evaluate performance on this task. Most questions in OTT-QA require multi-hop inference across tabular data and unstructured text, and the evidence required to answer a question can be distributed in different ways over these two types of input, making evidence retrieval challenging -- our baseline model using an iterative retriever and BERT-based reader achieves an exact match score less than 10%. We then propose two novel techniques to address the challenge of retrieving and aggregating evidence for OTT-QA. The first technique is to use early fusion to group multiple highly relevant tabular and textual units into a fused block, which provides more context for the retriever to search for. The second technique is to use a cross-block reader to model the cross-dependency between multiple retrieved evidence with global-local sparse attention. Combining these two techniques improves the score significantly, to above 27%.
In this paper, the answer selection problem in community question answering (CQA) is regarded as an answer sequence labeling task, and a novel approach is proposed based on the recurrent architecture for this problem. Our approach applies convolution neural networks (CNNs) to learning the joint representation of question-answer pair firstly, and then uses the joint representation as input of the long short-term memory (LSTM) to learn the answer sequence of a question for labeling the matching quality of each answer. Experiments conducted on the SemEval 2015 CQA dataset shows the effectiveness of our approach.
Recent work on Open Domain Question Answering has shown that there is a large discrepancy in model performance between novel test questions and those that largely overlap with training questions. However, it is as of yet unclear which aspects of novel questions that make them challenging. Drawing upon studies on systematic generalization, we introduce and annotate questions according to three categories that measure different levels and kinds of generalization: training set overlap, compositional generalization (comp-gen), and novel entity generalization (novel-entity). When evaluating six popular parametric and non-parametric models, we find that for the established Natural Questions and TriviaQA datasets, even the strongest model performance for comp-gen/novel-entity is 13.1/5.4% and 9.6/1.5% lower compared to that for the full test set -- indicating the challenge posed by these types of questions. Furthermore, we show that whilst non-parametric models can handle questions containing novel entities, they struggle with those requiring compositional generalization. Through thorough analysis we find that key question difficulty factors are: cascading errors from the retrieval component, frequency of question pattern, and frequency of the entity.