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Register a new userControlling the Risk of Conversational Search via Reinforcement Learning
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Added by
Zhenduo Wang
Publication date
2021
fields
Informatics Engineering
and research's language is
English
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Users often formulate their search queries with immature language without well-developed keywords and complete structures. Such queries fail to express their true information needs and raise ambiguity as fragmental language often yield various interpretations and aspects. This gives search engines a hard time processing and understanding the query, and eventually leads to unsatisfactory retrieval results. An alternative approach to direct answer while facing an ambiguous query is to proactively ask clarifying questions to the user. Recent years have seen many works and shared tasks from both NLP and IR community about identifying the need for asking clarifying question and methodology to generate them. An often neglected fact by these works is that although sometimes the need for clarifying questions is correctly recognized, the clarifying questions these system generate are still off-topic and dissatisfaction provoking to users and may just cause users to leave the conversation. In this work, we propose a risk-aware conversational search agent model to balance the risk of answering users query and asking clarifying questions. The agent is fully aware that asking clarifying questions can potentially collect more information from user, but it will compare all the choices it has and evaluate the risks. Only after then, it will make decision between answering or asking. To demonstrate that our system is able to retrieve better answers, we conduct experiments on the MSDialog dataset which contains real-world customer service conversations from Microsoft products community. We also purpose a reinforcement learning strategy which allows us to train our model on the original dataset directly and saves us from any further data annotation efforts. Our experiment results show that our risk-aware conversational search agent is able to significantly outperform strong non-risk-aware baselines.
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In this paper, we investigate the task of aggregating search results from heterogeneous sources in an E-commerce environment. First, unlike traditional aggregated web search that merely presents multi-sourced results in the first page, this new task may present aggregated results in all pages and has to dynamically decide which source should be presented in the current page. Second, as pointed out by many existing studies, it is not trivial to rank items from heterogeneous sources because the relevance scores from different source systems are not directly comparable. To address these two issues, we decompose the task into two subtasks in a hierarchical structure: a high-level task for source selection where we model the sequential patterns of user behaviors onto aggregated results in different pages so as to understand user intents and select the relevant sources properly; and a low-level task for item presentation where we formulate a slot filling process to sequentially present the items instead of giving each item a relevance score when deciding the presentation order of heterogeneous items. Since both subtasks can be naturally formulated as sequential decision problems and learn from the future user feedback on search results, we build our model with hierarchical reinforcement learning. Extensive experiments demonstrate that our model obtains remarkable improvements in search performance metrics, and achieves a higher user satisfaction.
The rise of personal assistants has made conversational question answering (ConvQA) a very popular mechanism for user-system interaction. State-of-the-art methods for ConvQA over knowledge graphs (KGs) can only learn from crisp question-answer pairs found in popular benchmarks. In reality, however, such training data is hard to come by: users would rarely mark answers explicitly as correct or wrong. In this work, we take a step towards a more natural learning paradigm - from noisy and implicit feedback via question reformulations. A reformulation is likely to be triggered by an incorrect system response, whereas a new follow-up question could be a positive signal on the previous turns answer. We present a reinforcement learning model, termed CONQUER, that can learn from a conversational stream of questions and reformulations. CONQUER models the answering process as multiple agents walking in parallel on the KG, where the walks are determined by actions sampled using a policy network. This policy network takes the question along with the conversational context as inputs and is trained via noisy rewards obtained from the reformulation likelihood. To evaluate CONQUER, we create and release ConvRef, a benchmark with about 11k natural conversations containing around 205k reformulations. Experiments show that CONQUER successfully learns to answer conversational questions from noisy reward signals, significantly improving over a state-of-the-art baseline.
Conversational search systems, such as Google Assistant and Microsoft Cortana, enable users to interact with search systems in multiple rounds through natural language dialogues. Evaluating such systems is very challenging given that any natural language responses could be generated, and users commonly interact for multiple semantically coherent rounds to accomplish a search task. Although prior studies proposed many evaluation metrics, the extent of how those measures effectively capture user preference remains to be investigated. In this paper, we systematically meta-evaluate a variety of conversational search metrics. We specifically study three perspectives on those metrics: (1) reliability: the ability to detect actual performance differences as opposed to those observed by chance; (2) fidelity: the ability to agree with ultimate user preference; and (3) intuitiveness: the ability to capture any property deemed important: adequacy, informativeness, and fluency in the context of conversational search. By conducting experiments on two test collections, we find that the performance of different metrics varies significantly across different scenarios whereas consistent with prior studies, existing metrics only achieve a weak correlation with ultimate user preference and satisfaction. METEOR is, comparatively speaking, the best existing single-turn metric considering all three perspectives. We also demonstrate that adapted session-based evaluation metrics can be used to measure multi-turn conversational search, achieving moderate concordance with user satisfaction. To our knowledge, our work establishes the most comprehensive meta-evaluation for conversational search to date.
Intelligent assistants change the way people interact with computers and make it possible for people to search for products through conversations when they have purchase needs. During the interactions, the system could ask questions on certain aspects of the ideal products to clarify the users needs. For example, previous work proposed to ask users the exact characteristics of their ideal items before showing results. However, users may not have clear ideas about what an ideal item looks like, especially when they have not seen any item. So it is more feasible to facilitate the conversational search by showing example items and asking for feedback instead. In addition, when the users provide negative feedback for the presented items, it is easier to collect their detailed feedback on certain properties (aspect-value pairs) of the non-relevant items. By breaking down the item-level negative feedback to fine-grained feedback on aspect-value pairs, more information is available to help clarify users intents. So in this paper, we propose a conversational paradigm for product search driven by non-relevant items, based on which fine-grained feedback is collected and utilized to show better results in the next iteration. We then propose an aspect-value likelihood model to incorporate both positive and negative feedback on fine-grained aspect-value pairs of the non-relevant items. Experimental results show that our model is significantly better than state-of-the-art product search baselines without using feedback and those baselines using item-level negative feedback.
Sponsored search is an indispensable business model and a major revenue contributor of almost all the search engines. From the advertisers side, participating in ranking the search results by paying for the sponsored search advertisement to attract more awareness and purchase facilitates their commercial goal. From the users side, presenting personalized advertisement reflecting their propensity would make their online search experience more satisfactory. Sponsored search platforms rank the advertisements by a ranking function to determine the list of advertisements to show and the charging price for the advertisers. Hence, it is crucial to find a good ranking function which can simultaneously satisfy the platform, the users and the advertisers. Moreover, advertisements showing positions under different queries from different users may associate with advertisement candidates of different bid price distributions and click probability distributions, which requires the ranking functions to be optimized adaptively to the traffic characteristics. In this work, we proposed a generic framework to optimize the ranking functions by deep reinforcement learning methods. The framework is composed of two parts: an offline learning part which initializes the ranking functions by learning from a simulated advertising environment, allowing adequate exploration of the ranking function parameter space without hurting the performance of the commercial platform. An online learning part which further optimizes the ranking functions by adapting to the online data distribution. Experimental results on a large-scale sponsored search platform confirm the effectiveness of the proposed method.
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