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Register a new userMeta-evaluation of Conversational Search Evaluation Metrics
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Added by
Zeyang Liu
Publication date
2021
fields
Informatics Engineering
and research's language is
English
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Conversational search systems, such as Google Assistant and Microsoft Cortana, enable users to interact with search systems in multiple rounds through natural language dialogues. Evaluating such systems is very challenging given that any natural language responses could be generated, and users commonly interact for multiple semantically coherent rounds to accomplish a search task. Although prior studies proposed many evaluation metrics, the extent of how those measures effectively capture user preference remains to be investigated. In this paper, we systematically meta-evaluate a variety of conversational search metrics. We specifically study three perspectives on those metrics: (1) reliability: the ability to detect actual performance differences as opposed to those observed by chance; (2) fidelity: the ability to agree with ultimate user preference; and (3) intuitiveness: the ability to capture any property deemed important: adequacy, informativeness, and fluency in the context of conversational search. By conducting experiments on two test collections, we find that the performance of different metrics varies significantly across different scenarios whereas consistent with prior studies, existing metrics only achieve a weak correlation with ultimate user preference and satisfaction. METEOR is, comparatively speaking, the best existing single-turn metric considering all three perspectives. We also demonstrate that adapted session-based evaluation metrics can be used to measure multi-turn conversational search, achieving moderate concordance with user satisfaction. To our knowledge, our work establishes the most comprehensive meta-evaluation for conversational search to date.
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Conversational search systems, such as Google Assistant and Microsoft Cortana, provide a new search paradigm where users are allowed, via natural language dialogues, to communicate with search systems. Evaluating such systems is very challenging since search results are presented in the format of natural language sentences. Given the unlimited number of possible responses, collecting relevance assessments for all the possible responses is infeasible. In this paper, we propose POSSCORE, a simple yet effective automatic evaluation method for conversational search. The proposed embedding-based metric takes the influence of part of speech (POS) of the terms in the response into account. To the best knowledge, our work is the first to systematically demonstrate the importance of incorporating syntactic information, such as POS labels, for conversational search evaluation. Experimental results demonstrate that our metrics can correlate with human preference, achieving significant improvements over state-of-the-art baseline metrics.
We introduce GEM, a living benchmark for natural language Generation (NLG), its Evaluation, and Metrics. Measuring progress in NLG relies on a constantly evolving ecosystem of automated metrics, datasets, and human evaluation standards. Due to this moving target, new models often still evaluate on divergent anglo-centric corpora with well-established, but flawed, metrics. This disconnect makes it challenging to identify the limitations of current models and opportunities for progress. Addressing this limitation, GEM provides an environment in which models can easily be applied to a wide set of tasks and in which evaluation strategies can be tested. Regular updates to the benchmark will help NLG research become more multilingual and evolve the challenge alongside models. This paper serves as the description of the data for which we are organizing a shared task at our ACL 2021 Workshop and to which we invite the entire NLG community to participate.
This report describes metrics for the evaluation of the effectiveness of segment-based retrieval based on existing binary information retrieval metrics. This metrics are described in the context of a task for the hyperlinking of video segments. This evaluation approach re-uses existing evaluation measures from the standard Cranfield evaluation paradigm. Our adaptation approach can in principle be used with any kind of effectiveness measure that uses binary relevance, and for other segment-baed retrieval tasks. In our video hyperlinking setting, we use precision at a cut-off rank n and mean average precision.
Conversational search (CS) has recently become a significant focus of the information retrieval (IR) research community. Multiple studies have been conducted which explore the concept of conversational search. Understanding and advancing research in CS requires careful and detailed evaluation. Existing CS studies have been limited to evaluation based on simple user feedback on task completion. We propose a CS evaluation framework which includes multiple dimensions: search experience, knowledge gain, software usability, cognitive load and user experience, based on studies of conversational systems and IR. We introduce these evaluation criteria and propose their use in a framework for the evaluation of CS systems.
Explicitly modelling field interactions and correlations in complex document structures has recently gained popularity in neural document embedding and retrieval tasks. Although this requires the specification of bespoke task-dependent models, encouraging empirical results are beginning to emerge. We present the first in-depth analyses of non-linear multi-field interaction (NL-MFI) ranking in the cooking domain in this work. Our results show that field-weighted factorisation machines models provide a statistically significant improvement over baselines in recipe retrieval tasks. Additionally, we show that sparsely capturing subsets of field interactions based on domain knowledge and feature selection heuristics offers significant advantages over baselines and exhaustive alternatives. Although field-interaction aware models are more elaborate from an architectural basis, they are often more data-efficient in optimisation and are better suited for explainability due to mirrored document and model factorisation.
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