No Arabic abstract
Non-task oriented dialogue systems have achieved great success in recent years due to largely accessible conversation data and the development of deep learning techniques. Given a context, current systems are able to yield a relevant and fluent response, but sometimes make logical mistakes because of weak reasoning capabilities. To facilitate the conversation reasoning research, we introduce MuTual, a novel dataset for Multi-Turn dialogue Reasoning, consisting of 8,860 manually annotated dialogues based on Chinese student English listening comprehension exams. Compared to previous benchmarks for non-task oriented dialogue systems, MuTual is much more challenging since it requires a model that can handle various reasoning problems. Empirical results show that state-of-the-art methods only reach 71%, which is far behind the human performance of 94%, indicating that there is ample room for improving reasoning ability. MuTual is available at https://github.com/Nealcly/MuTual.
Human conversations are complicated and building a human-like dialogue agent is an extremely challenging task. With the rapid development of deep learning techniques, data-driven models become more and more prevalent which need a huge amount of real conversation data. In this paper, we construct a large-scale real scenario Chinese E-commerce conversation corpus, JDDC, with more than 1 million multi-turn dialogues, 20 million utterances, and 150 million words. The dataset reflects several characteristics of human-human conversations, e.g., goal-driven, and long-term dependency among the context. It also covers various dialogue types including task-oriented, chitchat and question-answering. Extra intent information and three well-annotated challenge sets are also provided. Then, we evaluate several retrieval-based and generative models to provide basic benchmark performance on the JDDC corpus. And we hope JDDC can serve as an effective testbed and benefit the development of fundamental research in dialogue task
Training machines to understand natural language and interact with humans is an elusive and essential task in the field of artificial intelligence. In recent years, a diversity of dialogue systems has been designed with the rapid development of deep learning researches, especially the recent pre-trained language models. Among these studies, the fundamental yet challenging part is dialogue comprehension whose role is to teach the machines to read and comprehend the dialogue context before responding. In this paper, we review the previous methods from the perspective of dialogue modeling. We summarize the characteristics and challenges of dialogue comprehension in contrast to plain-text reading comprehension. Then, we discuss three typical patterns of dialogue modeling that are widely-used in dialogue comprehension tasks such as response selection and conversation question-answering, as well as dialogue-related language modeling techniques to enhance PrLMs in dialogue scenarios. Finally, we highlight the technical advances in recent years and point out the lessons we can learn from the empirical analysis and the prospects towards a new frontier of researches.
Topic drift is a common phenomenon in multi-turn dialogue. Therefore, an ideal dialogue generation models should be able to capture the topic information of each context, detect the relevant context, and produce appropriate responses accordingly. However, existing models usually use word or sentence level similarities to detect the relevant contexts, which fail to well capture the topical level relevance. In this paper, we propose a new model, named STAR-BTM, to tackle this problem. Firstly, the Biterm Topic Model is pre-trained on the whole training dataset. Then, the topic level attention weights are computed based on the topic representation of each context. Finally, the attention weights and the topic distribution are utilized in the decoding process to generate the corresponding responses. Experimental results on both Chinese customer services data and English Ubuntu dialogue data show that STAR-BTM significantly outperforms several state-of-the-art methods, in terms of both metric-based and human evaluations.
Multi-party multi-turn dialogue comprehension brings unprecedented challenges on handling the complicated scenarios from multiple speakers and criss-crossed discourse relationship among speaker-aware utterances. Most existing methods deal with dialogue contexts as plain texts and pay insufficient attention to the crucial speaker-aware clues. In this work, we propose an enhanced speaker-aware model with masking attention and heterogeneous graph networks to comprehensively capture discourse clues from both sides of speaker property and speaker-aware relationships. With such comprehensive speaker-aware modeling, experimental results show that our speaker-aware model helps achieves state-of-the-art performance on the benchmark dataset Molweni. Case analysis shows that our model enhances the connections between utterances and their own speakers and captures the speaker-aware discourse relations, which are critical for dialogue modeling.
For multi-turn dialogue rewriting, the capacity of effectively modeling the linguistic knowledge in dialog context and getting rid of the noises is essential to improve its performance. Existing attentive models attend to all words without prior focus, which results in inaccurate concentration on some dispensable words. In this paper, we propose to use semantic role labeling (SRL), which highlights the core semantic information of who did what to whom, to provide additional guidance for the rewriter model. Experiments show that this information significantly improves a RoBERTa-based model that already outperforms previous state-of-the-art systems.