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Register a new userThe JDDC Corpus: A Large-Scale Multi-Turn Chinese Dialogue Dataset for E-commerce Customer Service
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Added by
Ruixue Liu
Publication date
2019
fields
Informatics Engineering
and research's language is
English
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Human conversations are complicated and building a human-like dialogue agent is an extremely challenging task. With the rapid development of deep learning techniques, data-driven models become more and more prevalent which need a huge amount of real conversation data. In this paper, we construct a large-scale real scenario Chinese E-commerce conversation corpus, JDDC, with more than 1 million multi-turn dialogues, 20 million utterances, and 150 million words. The dataset reflects several characteristics of human-human conversations, e.g., goal-driven, and long-term dependency among the context. It also covers various dialogue types including task-oriented, chitchat and question-answering. Extra intent information and three well-annotated challenge sets are also provided. Then, we evaluate several retrieval-based and generative models to provide basic benchmark performance on the JDDC corpus. And we hope JDDC can serve as an effective testbed and benefit the development of fundamental research in dialogue task
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Dialogue summarization has drawn much attention recently. Especially in the customer service domain, agents could use dialogue summaries to help boost their works by quickly knowing customers issues and service progress. These applications require summaries to contain the perspective of a single speaker and have a clear topic flow structure, while neither are available in existing datasets. Therefore, in this paper, we introduce a novel Chinese dataset for Customer Service Dialogue Summarization (CSDS). CSDS improves the abstractive summaries in two aspects: (1) In addition to the overall summary for the whole dialogue, role-oriented summaries are also provided to acquire different speakers viewpoints. (2) All the summaries sum up each topic separately, thus containing the topic-level structure of the dialogue. We define tasks in CSDS as generating the overall summary and different role-oriented summaries for a given dialogue. Next, we compare various summarization methods on CSDS, and experiment results show that existing methods are prone to generate redundant and incoherent summaries. Besides, the performance becomes much worse when analyzing the performance on role-oriented summaries and topic structures. We hope that this study could benchmark Chinese dialogue summarization and benefit further studies.
We introduce a data set called DCH-2, which contains 4,390 real customer-helpdesk dialogues in Chinese and their English translations. DCH-2 also contains dialogue-level annotations and turn-level annotations obtained independently from either 19 or 20 annotators. The data set was built through our effort as organisers of the NTCIR-14 Short Text Conversation and NTCIR-15 Dialogue Evaluation tasks, to help researchers understand what constitutes an effective customer-helpdesk dialogue, and thereby build efficient and helpful helpdesk systems that are available to customers at all times. In addition, DCH-2 may be utilised for other purposes, for example, as a repository for retrieval-based dialogue systems, or as a parallel corpus for machine translation in the helpdesk domain.
Non-task oriented dialogue systems have achieved great success in recent years due to largely accessible conversation data and the development of deep learning techniques. Given a context, current systems are able to yield a relevant and fluent response, but sometimes make logical mistakes because of weak reasoning capabilities. To facilitate the conversation reasoning research, we introduce MuTual, a novel dataset for Multi-Turn dialogue Reasoning, consisting of 8,860 manually annotated dialogues based on Chinese student English listening comprehension exams. Compared to previous benchmarks for non-task oriented dialogue systems, MuTual is much more challenging since it requires a model that can handle various reasoning problems. Empirical results show that state-of-the-art methods only reach 71%, which is far behind the human performance of 94%, indicating that there is ample room for improving reasoning ability. MuTual is available at https://github.com/Nealcly/MuTual.
A multi-turn dialogue is composed of multiple utterances from two or more different speaker roles. Thus utterance- and speaker-aware clues are supposed to be well captured in models. However, in the existing retrieval-based multi-turn dialogue modeling, the pre-trained language models (PrLMs) as encoder represent the dialogues coarsely by taking the pairwise dialogue history and candidate response as a whole, the hierarchical information on either utterance interrelation or speaker roles coupled in such representations is not well addressed. In this work, we propose a novel model to fill such a gap by modeling the effective utterance-aware and speaker-aware representations entailed in a dialogue history. In detail, we decouple the contextualized word representations by masking mechanisms in Transformer-based PrLM, making each word only focus on the words in current utterance, other utterances, two speaker roles (i.e., utterances of sender and utterances of receiver), respectively. Experimental results show that our method boosts the strong ELECTRA baseline substantially in four public benchmark datasets, and achieves various new state-of-the-art performance over previous methods. A series of ablation studies are conducted to demonstrate the effectiveness of our method.
Dependency parsing is a longstanding natural language processing task, with its outputs crucial to various downstream tasks. Recently, neural network based (NN-based) dependency parsing has achieved significant progress and obtained the state-of-the-art results. As we all know, NN-based approaches require massive amounts of labeled training data, which is very expensive because it requires human annotation by experts. Thus few industrial-oriented dependency parser tools are publicly available. In this report, we present Baidu Dependency Parser (DDParser), a new Chinese dependency parser trained on a large-scale manually labeled dataset called Baidu Chinese Treebank (DuCTB). DuCTB consists of about one million annotated sentences from multiple sources including search logs, Chinese newswire, various forum discourses, and conversation programs. DDParser is extended on the graph-based biaffine parser to accommodate to the characteristics of Chinese dataset. We conduct experiments on two test sets: the standard test set with the same distribution as the training set and the random test set sampled from other sources, and the labeled attachment scores (LAS) of them are 92.9% and 86.9% respectively. DDParser achieves the state-of-the-art results, and is released at https://github.com/baidu/DDParser.
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