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Register a new userEnhanced Speaker-aware Multi-party Multi-turn Dialogue Comprehension
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Added by
Xinbei Ma
Publication date
2021
fields
Informatics Engineering
and research's language is
English
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Multi-party multi-turn dialogue comprehension brings unprecedented challenges on handling the complicated scenarios from multiple speakers and criss-crossed discourse relationship among speaker-aware utterances. Most existing methods deal with dialogue contexts as plain texts and pay insufficient attention to the crucial speaker-aware clues. In this work, we propose an enhanced speaker-aware model with masking attention and heterogeneous graph networks to comprehensively capture discourse clues from both sides of speaker property and speaker-aware relationships. With such comprehensive speaker-aware modeling, experimental results show that our speaker-aware model helps achieves state-of-the-art performance on the benchmark dataset Molweni. Case analysis shows that our model enhances the connections between utterances and their own speakers and captures the speaker-aware discourse relations, which are critical for dialogue modeling.
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Training machines to understand natural language and interact with humans is an elusive and essential task in the field of artificial intelligence. In recent years, a diversity of dialogue systems has been designed with the rapid development of deep learning researches, especially the recent pre-trained language models. Among these studies, the fundamental yet challenging part is dialogue comprehension whose role is to teach the machines to read and comprehend the dialogue context before responding. In this paper, we review the previous methods from the perspective of dialogue modeling. We summarize the characteristics and challenges of dialogue comprehension in contrast to plain-text reading comprehension. Then, we discuss three typical patterns of dialogue modeling that are widely-used in dialogue comprehension tasks such as response selection and conversation question-answering, as well as dialogue-related language modeling techniques to enhance PrLMs in dialogue scenarios. Finally, we highlight the technical advances in recent years and point out the lessons we can learn from the empirical analysis and the prospects towards a new frontier of researches.
A multi-turn dialogue is composed of multiple utterances from two or more different speaker roles. Thus utterance- and speaker-aware clues are supposed to be well captured in models. However, in the existing retrieval-based multi-turn dialogue modeling, the pre-trained language models (PrLMs) as encoder represent the dialogues coarsely by taking the pairwise dialogue history and candidate response as a whole, the hierarchical information on either utterance interrelation or speaker roles coupled in such representations is not well addressed. In this work, we propose a novel model to fill such a gap by modeling the effective utterance-aware and speaker-aware representations entailed in a dialogue history. In detail, we decouple the contextualized word representations by masking mechanisms in Transformer-based PrLM, making each word only focus on the words in current utterance, other utterances, two speaker roles (i.e., utterances of sender and utterances of receiver), respectively. Experimental results show that our method boosts the strong ELECTRA baseline substantially in four public benchmark datasets, and achieves various new state-of-the-art performance over previous methods. A series of ablation studies are conducted to demonstrate the effectiveness of our method.
Multi-turn dialogue reading comprehension aims to teach machines to read dialogue contexts and solve tasks such as response selection and answering questions. The major challenges involve noisy history contexts and especial prerequisites of commonsense knowledge that is unseen in the given material. Existing works mainly focus on context and response matching approaches. This work thus makes the first attempt to tackle the above two challenges by extracting substantially important turns as pivot utterances and utilizing external knowledge to enhance the representation of context. We propose a pivot-oriented deep selection model (PoDS) on top of the Transformer-based language models for dialogue comprehension. In detail, our model first picks out the pivot utterances from the conversation history according to the semantic matching with the candidate response or question, if any. Besides, knowledge items related to the dialogue context are extracted from a knowledge graph as external knowledge. Then, the pivot utterances and the external knowledge are combined with a well-designed mechanism for refining predictions. Experimental results on four dialogue comprehension benchmark tasks show that our proposed model achieves great improvements on baselines. A series of empirical comparisons are conducted to show how our selection strategies and the extra knowledge injection influence the results.
Multi-party dialogue machine reading comprehension (MRC) brings tremendous challenge since it involves multiple speakers at one dialogue, resulting in intricate speaker information flows and noisy dialogue contexts. To alleviate such difficulties, previous models focus on how to incorporate these information using complex graph-based modules and additional manually labeled data, which is usually rare in real scenarios. In this paper, we design two labour-free self- and pseudo-self-supervised prediction tasks on speaker and key-utterance to implicitly model the speaker information flows, and capture salient clues in a long dialogue. Experimental results on two benchmark datasets have justified the effectiveness of our method over competitive baselines and current state-of-the-art models.
In this paper, we study the problem of employing pre-trained language models for multi-turn response selection in retrieval-based chatbots. A new model, named Speaker-Aware BERT (SA-BERT), is proposed in order to make the model aware of the speaker change information, which is an important and intrinsic property of multi-turn dialogues. Furthermore, a speaker-aware disentanglement strategy is proposed to tackle the entangled dialogues. This strategy selects a small number of most important utterances as the filtered context according to the speakers information in them. Finally, domain adaptation is performed to incorporate the in-domain knowledge into pre-trained language models. Experiments on five public datasets show that our proposed model outperforms the present models on all metrics by large margins and achieves new state-of-the-art performances for multi-turn response selection.
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