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Flexible and Scalable State Tracking Framework for Goal-Oriented Dialogue Systems

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 Added by Rahul Goel
 Publication date 2018
and research's language is English




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Goal-oriented dialogue systems typically rely on components specifically developed for a single task or domain. This limits such systems in two different ways: If there is an update in the task domain, the dialogue system usually needs to be updated or completely re-trained. It is also harder to extend such dialogue systems to different and multiple domains. The dialogue state tracker in conventional dialogue systems is one such component - it is usually designed to fit a well-defined application domain. For example, it is common for a state variable to be a categorical distribution over a manually-predefined set of entities (Henderson et al., 2013), resulting in an inflexible and hard-to-extend dialogue system. In this paper, we propose a new approach for dialogue state tracking that can generalize well over multiple domains without incorporating any domain-specific knowledge. Under this framework, discrete dialogue state variables are learned independently and the information of a predefined set of possible values for dialogue state variables is not required. Furthermore, it enables adding arbitrary dialogue context as features and allows for multiple values to be associated with a single state variable. These characteristics make it much easier to expand the dialogue state space. We evaluate our framework using the widely used dialogue state tracking challenge data set (DSTC2) and show that our framework yields competitive results with other state-of-the-art results despite incorporating little domain knowledge. We also show that this framework can benefit from widely available external resources such as pre-trained word embeddings.



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There is increasing interest in developing personalized Task-oriented Dialogue Systems (TDSs). Previous work on personalized TDSs often assumes that complete user profiles are available for most or even all users. This is unrealistic because (1) not everyone is willing to expose their profiles due to privacy concerns; and (2) rich user profiles may involve a large number of attributes (e.g., gender, age, tastes, . . .). In this paper, we study personalized TDSs without assuming that user profiles are complete. We propose a Cooperative Memory Network (CoMemNN) that has a novel mechanism to gradually enrich user profiles as dialogues progress and to simultaneously improve response selection based on the enriched profiles. CoMemNN consists of two core modules: User Profile Enrichment (UPE) and Dialogue Response Selection (DRS). The former enriches incomplete user profiles by utilizing collaborative information from neighbor users as well as current dialogues. The latter uses the enriched profiles to update the current user query so as to encode more useful information, based on which a personalized response to a user request is selected. We conduct extensive experiments on the personalized bAbI dialogue benchmark datasets. We find that CoMemNN is able to enrich user profiles effectively, which results in an improvement of 3.06% in terms of response selection accuracy compared to state-of-the-art methods. We also test the robustness of CoMemNN against incompleteness of user profiles by randomly discarding attribute values from user profiles. Even when discarding 50% of the attribute values, CoMemNN is able to match the performance of the best performing baseline without discarding user profiles, showing the robustness of CoMemNN.
Dialogue research tends to distinguish between chit-chat and goal-oriented tasks. While the former is arguably more naturalistic and has a wider use of language, the latter has clearer metrics and a straightforward learning signal. Humans effortlessly combine the two, for example engaging in chit-chat with the goal of exchanging information or eliciting a specific response. Here, we bridge the divide between these two domains in the setting of a rich multi-player text-based fantasy environment where agents and humans engage in both actions and dialogue. Specifically, we train a goal-oriented model with reinforcement learning against an imitation-learned ``chit-chat model with two approaches: the policy either learns to pick a topic or learns to pick an utterance given the top-K utterances from the chit-chat model. We show that both models outperform an inverse model baseline and can converse naturally with their dialogue partner in order to achieve goals.
A goal-oriented visual dialogue involves multi-turn interactions between two agents, Questioner and Oracle. During which, the answer given by Oracle is of great significance, as it provides golden response to what Questioner concerns. Based on the answer, Questioner updates its belief on target visual content and further raises another question. Notably, different answers drive into different visual beliefs and future questions. However, existing methods always indiscriminately encode answers after much longer questions, resulting in a weak utilization of answers. In this paper, we propose an Answer-Driven Visual State Estimator (ADVSE) to impose the effects of different answers on visual states. First, we propose an Answer-Driven Focusing Attention (ADFA) to capture the answer-driven effect on visual attention by sharpening question-related attention and adjusting it by answer-based logical operation at each turn. Then based on the focusing attention, we get the visual state estimation by Conditional Visual Information Fusion (CVIF), where overall information and difference information are fused conditioning on the question-answer state. We evaluate the proposed ADVSE to both question generator and guesser tasks on the large-scale GuessWhat?! dataset and achieve the state-of-the-art performances on both tasks. The qualitative results indicate that the ADVSE boosts the agent to generate highly efficient questions and obtains reliable visual attentions during the reasonable question generation and guess processes.
This paper presents the Frames dataset (Frames is available at http://datasets.maluuba.com/Frames), a corpus of 1369 human-human dialogues with an average of 15 turns per dialogue. We developed this dataset to study the role of memory in goal-oriented dialogue systems. Based on Frames, we introduce a task called frame tracking, which extends state tracking to a setting where several states are tracked simultaneously. We propose a baseline model for this task. We show that Frames can also be used to study memory in dialogue management and information presentation through natural language generation.
474 - Sylvie Saget 2008
Modeling dialog as a collaborative activity consists notably in specifying the content of the Conversational Common Ground and the kind of social mental state involved. In previous work (Saget, 2006), we claim that Collective Acceptance is the proper social attitude for modeling Conversational Common Ground in the particular case of goal-oriented dialog. In this paper, a formalization of Collective Acceptance is shown, besides elements in order to integrate this attitude in a rational model of dialog are provided; and finally, a model of referential acts as being part of a collaborative activity is presented. The particular case of reference has been chosen in order to exemplify our claims.

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