No Arabic abstract
Recent research has shown the usefulness of using collective user interaction data (e.g., query logs) to recommend query modification suggestions for Intranet search. However, most of the query suggestion approaches for Intranet search follow an one size fits all strategy, whereby different users who submit an identical query would get the same query suggestion list. This is problematic, as even with the same query, different users may have different topics of interest, which may change over time in response to the users interaction with the system. We address the problem by proposing a personalised query suggestion framework for Intranet search. For each search session, we construct two temporal user profiles: a click user profile using the users clicked documents and a query user profile using the users submitted queries. We then use the two profiles to re-rank the non-personalised query suggestion list returned by a state-of-the-art query suggestion method for Intranet search. Experimental results on a large-scale query logs collection show that our personalised framework significantly improves the quality of suggested queries.
Understanding search queries is critical for shopping search engines to deliver a satisfying customer experience. Popular shopping search engines receive billions of unique queries yearly, each of which can depict any of hundreds of user preferences or intents. In order to get the right results to customers it must be known queries like inexpensive prom dresses are intended to not only surface results of a certain product type but also products with a low price. Referred to as query intents, examples also include preferences for author, brand, age group, or simply a need for customer service. Recent works such as BERT have demonstrated the success of a large transformer encoder architecture with language model pre-training on a variety of NLP tasks. We adapt such an architecture to learn intents for search queries and describe methods to account for the noisiness and sparseness of search query data. We also describe cost effective ways of hosting transformer encoder models in context with low latency requirements. With the right domain-specific training we can build a shareable deep learning model whose internal representation can be reused for a variety of query understanding tasks including query intent identification. Model sharing allows for fewer large models needed to be served at inference time and provides a platform to quickly build and roll out new search query classifiers.
Knowledge workers (such as healthcare information professionals, patent agents and recruitment professionals) undertake work tasks where search forms a core part of their duties. In these instances, the search task is often complex and time-consuming and requires specialist expert knowledge to formulate accurate search strategies. Interactive features such as query expansion can play a key role in supporting these tasks. However, generating query suggestions within a professional search context requires that consideration be given to the specialist, structured nature of the search strategies they employ. In this paper, we investigate a variety of query expansion methods applied to a collection of Boolean search strategies used in a variety of real-world professional search tasks. The results demonstrate the utility of context-free distributional language models and the value of using linguistic cues such as ngram order to optimise the balance between precision and recall.
User information needs vary significantly across different tasks, and therefore their queries will also differ considerably in their expressiveness and semantics. Many studies have been proposed to model such query diversity by obtaining query types and building query-dependent ranking models. These studies typically require either a labeled query dataset or clicks from multiple users aggregated over the same document. These techniques, however, are not applicable when manual query labeling is not viable, and aggregated clicks are unavailable due to the private nature of the document collection, e.g., in email search scenarios. In this paper, we study how to obtain query type in an unsupervised fashion and how to incorporate this information into query-dependent ranking models. We first develop a hierarchical clustering algorithm based on truncated SVD and varimax rotation to obtain coarse-to-fine query types. Then, we study three query-dependent ranking models, including two neural models that leverage query type information as additional features, and one novel multi-task neural model that views query type as the label for the auxiliary query cluster prediction task. This multi-task model is trained to simultaneously rank documents and predict query types. Our experiments on tens of millions of real-world email search queries demonstrate that the proposed multi-task model can significantly outperform the baseline neural ranking models, which either do not incorporate query type information or just simply feed query type as an additional feature.
Advances in Web technology enable personalization proxies that assist users in satisfying their complex information monitoring and aggregation needs through the repeated querying of multiple volatile data sources. Such proxies face a scalability challenge when trying to maximize the number of clients served while at the same time fully satisfying clients complex user profiles. In this work we use an abstraction of complex execution intervals (CEIs) constructed over simple execution intervals (EIs) represents user profiles and use existing offline approximation as a baseline for maximizing completeness of capturing CEIs. We present three heuristic solutions for the online problem of query scheduling to satisfy complex user profiles. The first only considers properties of individual EIs while the other two exploit properties of all EIs in the CEI. We use an extensive set of experiments on real traces and synthetic data to show that heuristics that exploit knowledge of the CEIs dominate across multiple parameter settings.
In order to improve the accuracy of recommendations, many recommender systems nowadays use side information beyond the user rating matrix, such as item content. These systems build user profiles as estimates of users interest on content (e.g., movie genre, director or cast) and then evaluate the performance of the recommender system as a whole e.g., by their ability to recommend relevant and novel items to the target user. The user profile modelling stage, which is a key stage in content-driven RS is barely properly evaluated due to the lack of publicly available datasets that contain user preferences on content features of items. To raise awareness of this fact, we investigate differences between explicit user preferences and implicit user profiles. We create a dataset of explicit preferences towards content features of movies, which we release publicly. We then compare the collected explicit user feature preferences and implicit user profiles built via state-of-the-art user profiling models. Our results show a maximum average pairwise cosine similarity of 58.07% between the explicit feature preferences and the implicit user profiles modelled by the best investigated profiling method and considering movies genres only. For actors and directors, this maximum similarity is only 9.13% and 17.24%, respectively. This low similarity between explicit and implicit preference models encourages a more in-depth study to investigate and improve this important user profile modelling step, which will eventually translate into better recommendations.