Measureing the quality of the services provided by the Syrian Telecommunications Company from the customers’ point of view. The case of Tishreen Telephone Exchange in Lattakia .

The aim of this study is to measure the quality of the service provided by the Syrian Telecommunications Company from customers’ point of view. Tishreen Telephone Exchange in Lattakia was examined using the SERVQUAL standard which is modified by adding two dimensions; network quality and communication. The study shows the process of measuring the quality of provided fixed telephone services in terms of difference between what customers expect and what they actually receive. The data was collected using a questionnaire designed by Parasuraman and others. 200 questionnaires were randomly distributed to the company's customers. The results of the study indicate that there is a gap in all dimensions (Tangibility, reliability, responsiveness, assurance, empathy, network quality and communication) and that customers' expectations exceed what the company actually provide. The study concluded with some recommendations including the necessity of improving the quality of service, training the staff and adopting quality as a basic standard for work.

The application of knowledge management processes in secondary schools and their relation to the performance of their teachers from the point of view of the teachers

This research aims to identify the application of knowledge management processes in secondary schools and their relation to the performance of their teachers from the point of view of the teachers in Lattakia city, and to identify the effect these variables (kind, the scientific qualification and educational, the experience, age) on the application of knowledge management processes and teachers performance. The present research used the descriptive analytical approach, and to achieve the objectives of the research, questionnaire has been consisted of (37) statements for the application of knowledge management processes, and a questionnaire consisted of (26) statements for performance of their teachers, were applied on sample (378) Teaching Staff Members during the academic year of (2016 - 2017). The present research used the descriptive analytical approach, Validity of the questionnaire was established though a jury of (9) of the teaching staff of educational at Tishreen University. The research results showed that the degree of application of knowledge management processes in secondary schools and the performance of their teachers were middle rated from the point of view of the teachers, also results showed there is a positive correlation between application of knowledge management processes in secondary schools and the performance of their teachers, and is a positive effect to interaction between these variables (kind, the scientific qualification and educational, the experience, age) and application of knowledge management processes and teachers performance. The research suggested given more important for knowledge management in the schools, ant puts the clear path to storing the knowledge, and used it in developing the performance work in schooling.