Persuasion dialogue system reflects the machine's ability to make strategic moves beyond verbal communication, and therefore differentiates itself from task-oriented or open-domain dialogues and has its own unique values. However, the repetition and
inconsistency problems still persist in dialogue response generation and could substantially impact user experience and impede the persuasion outcome. Besides, although reinforcement learning (RL) approaches have achieved big success in strategic tasks such as games, it requires a sophisticated user simulator to provide real-time feedback to the dialogue system, which limits the application of RL on persuasion dialogues. To address these issues towards a better persuasion dialogue system, we apply RL to refine a language model baseline without user simulators, and distill sentence-level information about repetition, inconsistency, and task relevance through rewards. Moreover, to better accomplish the persuasion task, the model learns from human demonstration to imitate human persuasion behavior and selects the most persuasive responses. Experiments show that our model outperforms previous state-of-the-art dialogue models on both automatic metrics and human evaluation results on a donation persuasion task, and generates more diverse, consistent and persuasive conversations according to the user feedback. We will make the code and model publicly available.
As AI reaches wider adoption, designing systems that are explainable and interpretable becomes a critical necessity. In particular, when it comes to dialogue systems, their reasoning must be transparent and must comply with human intuitions in order
for them to be integrated seamlessly into day-to-day collaborative human-machine activities. Here, we describe our ongoing work on a (general purpose) dialogue system equipped with a spatial specialist with explanatory capabilities. We applied this system to a particular task of characterizing spatial configurations of blocks in a simple physical Blocks World (BW) domain using natural locative expressions, as well as generating justifications for the proposed spatial descriptions by indicating the factors that the system used to arrive at a particular conclusion.
There has been significant progress in dialogue systems research. However, dialogue systems research in the healthcare domain is still in its infancy. In this paper, we analyse recent studies and outline three building blocks of a task-oriented dialo
gue system in the healthcare domain: i) privacy-preserving data collection; ii) medical knowledge-grounded dialogue management; and iii) human-centric evaluations. To this end, we propose a framework for developing a dialogue system and show preliminary results of simulated dialogue data generation by utilising expert knowledge and crowd-sourcing.
