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Pre-trained language models such as BERT have achieved great success in a broad range of natural language processing tasks. However, BERT cannot well support E-commerce related tasks due to the lack of two levels of domain knowledge, i.e., phrase-level and product-level. On one hand, many E-commerce tasks require an accurate understanding of domain phrases, whereas such fine-grained phrase-level knowledge is not explicitly modeled by BERTs training objective. On the other hand, product-level knowledge like product associations can enhance the language modeling of E-commerce, but they are not factual knowledge thus using them indiscriminately may introduce noise. To tackle the problem, we propose a unified pre-training framework, namely, E-BERT. Specifically, to preserve phrase-level knowledge, we introduce Adaptive Hybrid Masking, which allows the model to adaptively switch from learning preliminary word knowledge to learning complex phrases, based on the fitting progress of two modes. To utilize product-level knowledge, we introduce Neighbor Product Reconstruction, which trains E-BERT to predict a products associated neighbors with a denoising cross attention layer. Our investigation reveals promising results in four downstream tasks, i.e., review-based question answering, aspect extraction, aspect sentiment classification, and product classification.
Showing items that do not match search query intent degrades customer experience in e-commerce. These mismatches result from counterfactual biases of the ranking algorithms toward noisy behavioral signals such as clicks and purchases in the search lo
In this paper, we propose a new product knowledge graph (PKG) embedding approach for learning the intrinsic product relations as product knowledge for e-commerce. We define the key entities and summarize the pivotal product relations that are critica
Existing pre-trained language models (PLMs) have demonstrated the effectiveness of self-supervised learning for a broad range of natural language processing (NLP) tasks. However, most of them are not explicitly aware of domain-specific knowledge, whi
In recent years, knowledge graphs have been widely applied to organize data in a uniform way and enhance many tasks that require knowledge, for example, online shopping which has greatly facilitated peoples life. As a backbone for online shopping pla
Product summarization aims to automatically generate product descriptions, which is of great commercial potential. Considering the customer preferences on different product aspects, it would benefit from generating aspect-oriented customized summarie